Academy Ford | Page 30

Great experience First time buying a new car. Crandon (our sales consultant) was great. Very friendly and knowledgeable. Mr. Webb (Sales Manager) is so authentically f First time buying a new car. Crandon (our sales consultant) was great. Very friendly and knowledgeable. Mr. Webb (Sales Manager) is so authentically friendly. They made the car buying stress much easier than we had anticipated. We appreciated their time and patience. More

Great service I wish to say thank you to Crandon Hector and the entire team for the great service and excellent deal that I got during the purchase of my new car. T I wish to say thank you to Crandon Hector and the entire team for the great service and excellent deal that I got during the purchase of my new car. Thank you again More

Slow slow service The last few times I've come the service has gotten increasingly slow. Right now I've been her for an hour and a half for an oil change and I'm still The last few times I've come the service has gotten increasingly slow. Right now I've been her for an hour and a half for an oil change and I'm still waiting. They won't give you a lender for an oil change but it takes hours now. Previous visit for a not working indicator and oil change took almost 3 hours and I was very late to work and then found my indicator still didn't work and I had to bring it back. May have to give up on coming here. Who has a half a day for an oil change? If it's going to take so long they should offer a lender More

3 purchases, satisfied all 3 times My husband and I have purchased 3 vehicles from Academy so far. They have always been courteous, timely and professional. I have always been treated My husband and I have purchased 3 vehicles from Academy so far. They have always been courteous, timely and professional. I have always been treated with respect from the sales department to service. Thanks for being a home town kind of place in this crazy fast paced world. We purchased new cars in 2009, 2010 and a used in 2017. More

Great car buying experience from great people Drove from PA to Academy to purchase a 2014 Explorer limited. They made the process fast and painless. The vehicle was exactly as described if not, Drove from PA to Academy to purchase a 2014 Explorer limited. They made the process fast and painless. The vehicle was exactly as described if not, better. More

Best Car Buying Experience We drove two hours to purchase our car from Academy Ford and it was our best car buying experience yet. Alex, Malcolm, and Jeff were exceptional! Caro We drove two hours to purchase our car from Academy Ford and it was our best car buying experience yet. Alex, Malcolm, and Jeff were exceptional! Caroline assisted us via email to start the process when we found the vehicle online that we wanted. Then Malcolm worked with me over the phone for the few days before we could get there. When we arrived, the car was immaculate and ready for our test drive. All the staff were very professional and easy to work with. Alex went out of his way to ensure we were having an A++ experience, and Jeff worked with us to help us find the right financing option we needed. We're very happy with our purchase and would absolutely return to purchase a vehicle from them again. I wish more dealers were like them!! More

DO NOT USE ALEX OR BRENT FOR YOUR SALES ASSOCIATE First I must say over the past decade I have bought many used cars through this dealership; escort, 2 focus, cargo van, fusion, explorer, and villager First I must say over the past decade I have bought many used cars through this dealership; escort, 2 focus, cargo van, fusion, explorer, and villager van used. It was my go to ford dealership. NOT ANY MORE. This group of sales staff and manager can not compare to the staff in the past. I started with Miles who had been with Academy only 4 months. I came in to look at 2 cars I'd pulled off the internet. He first got us interested in the wrong car. Then discovered the 2 cars I wanted to see were not on the lot, since managers took them home and did not bring them back on a Saturday. Even after Jackie called me to say both cars were there and come on in. Then when we asked him to explain some features of other cars he didn't know the answers. Needless to say it was a waste of time. We went back Monday and were greeted by the Sales Manager of the used car department, Brent, who had specically hand picked Alex, who Brent trained himself, to work with us. We decided to buy the black SE escape but it needed a front wheel alignment. No problem Brent told us it only takes 15 minutes. Brent told us the car would be ready on Tuesday. Tuesday came and no call from Academy until 3:00. Alex asked why I hadn't come to pick up the car. I asked if it was ready. He didn't remember the conversation from the night before. He had to check, no the car wasn't ready but it would be on Wednesday 9:00. Ok. I went to pick up the car at 1:30 Wednesdayfour hours later . Alex was no where around. Brent went to check on the car. It's not ready, didn't Alex call you and explain the situation?. Now it seems that if a car exceeds 1,000 miles after its first inspection it needs to be inspected again. Since a manager had the car it had 3,000 miles over the first inspection. Now it needs a new front light. Academy doesn't have the light in stock. WHY DIDN'T BRENT THE MANAGER OF ALL USED CARS KNOW THAT. HE HAS BEEN WITH ACADEMY FOR 5 YEARS. A communication problem he tells me, they will work on that. As a courtesy, Brent offered me a loaner car to be returned tomorrow when I pick up my car. I told him no. I had been to the dealership 3 times. The car would be delivered to me at my home. HE SAID OK. Wednesday night Alex calls and tells me he is bringing the car over. I tell him no the car is being delivered tomorrow I won't be home tonight. He said it's his day off but call his cell and he would work it out. Thursday I call Alex at 1:45 and say I will be home until 5:00. He doesn't remember our conversation the night before. I should go pick up the car. Brent calls me 45 minutes later and says it's my fault for not taking the car the night before, even though I wasn't home. He doesn't remember the previous conversation either. A communication problem again he tells me. Regardless, a driver did bring the car to my home. That driver is the only employee at Academy Ford I would recommend. He was polite, courteous, and friendly. A retired gentlemen whose trade was in journalism and now drives for Academy. PLEASE READ THIS POSTING SO IF YOU GO TO ACADEMY FORD IN LAUREL YOU WILL ASK FOR A SALES CONSULTANT THAT HAS BEEN THERE FOR MANY YEARS. THOSE ASSOCIATES MAY KNOW HOW TO WORK WITH A CUSTOMER AND PROVIDE SUPPORT, COMMUNICATION AND KNOWLEDGE THROUGH OUT THE TRANSACTION, DO NOT USE ALEX OR BRENT. TOM WOODS SHOULD BE AWARE OF HIS CURRENT SALES ASSOCIATES LACK OF TRAINING. More

excellent dealership Bought a new vehicle from Academy ford and was very pleased with the purchasing and with their service department Bought a new vehicle from Academy ford and was very pleased with the purchasing and with their service department More

Possibly the best car buying experiencing I've ever had Usually buying a car takes far too much time but not this go round. Andrew (Andy) understood what I wanted and took care of all the needed details wit Usually buying a car takes far too much time but not this go round. Andrew (Andy) understood what I wanted and took care of all the needed details without a hitch. Could not have asked for better attention to detail which in my book is the mark of a professional. More