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Academy Ford

Laurel, MD

4.8
422 Reviews

13401 Baltimore Ave.

Laurel, MD

20707

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Showing 423 reviews

January 12, 2024

Things said were needed done less than 6 months ago doesn’t leave a lot of confidence More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
Jan 12, 2024 -

Academy Ford responded

Hi Mike. Thanks for your 4-star rating! However, it's concerning that you are not fully confident in our services. I would appreciate the opportunity to speak with you to see what I can do to help straighten things out. I will search for your contact information, but in case I am unable to locate it, please feel free to give me a call. Thank you, Brian Hunter - Service Director - (301) 419-2700.

January 09, 2024

I have been going to this location,for a period of time and thier customer service is excellent. More

by jayeholloway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
A gentleman,I believe named Alvin
Jan 09, 2024 -

Academy Ford responded

Thank you for being a loyal client of Academy Ford Sales! We appreciate your kind words and look forward to assisting you next time.

January 06, 2024

I did NOT receive email receipt from your home service technician!! Would appreciate your help! More

by bdlogi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
Jan 12, 2024 -

Academy Ford responded

Thank you for bringing this to our attention! I apologize if you did not receive a follow-up email and if you are having some ongoing concerns. I have emailed you a copy of your invoice. The original email sent on 1/5/24 had a typo, which is why you did not receive it. We apologize for any inconvenience here. I would be happy to help further and have provided my contact information here for your convenience. Please reach out when you have a chance. Thank you, Brian Hunter - Service Director - (301) 419-2700

January 06, 2024

Great service I will definitely use this service again It was very convenient and the staff was friendly and got the job done in less than an hour. I work from home I didn’t have to stop working my day was s More

by Frederick Broomfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I’m really bad at remembering names
Jan 08, 2024 -

Academy Ford responded

Frederick, we're glad to know that our team at Academy Ford Sales was able to provide you with a smooth and convenient service. We look forward to assisting you again in the future!

January 05, 2024

Really good service, thanks for helping us, thanks Aiona ... you do good job for us More

by aryel-harimcm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aiona
Jan 05, 2024 -

Academy Ford responded

Aryel, we are so delighted to hear Aiona made your time at Academy Ford Sales so wonderful. Thank you for taking the time to share your feedback with us!

December 31, 2023

Michael and Simmy did a great job communicating the progress of my body repair work to my Bronco. They were professional and friendly. I was pleased with how things turned out. More

by GreatDealer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Tilghman, Simmy
Jan 02, 2024 -

Academy Ford responded

We're glad to know that Michael and Simmy kept you well-informed during your Ford Bronco's repair process at Academy Ford Sales! It's great to see you were happy with the outcome. Thanks for sharing your experience!

December 29, 2023

Alvin was great ! very communicative and explained what was done on the repairs that were completed More

by chatamotolinia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvin
Jan 02, 2024 -

Academy Ford responded

Thank you for giving a shout-out to Alvin! We are thrilled that you had a five-star service experience. Safe travels, and we'll see you down the road!

December 26, 2023

10/10 experience. I scheduled a test drive online of the vehicle I wanted and the day of I worked with Ainoa. She is knowledgeable, responsive, and pleasant to work wi More

by Dee Mac
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ainoa, Irv
Dec 27, 2023 -

Academy Ford responded

Dee, we're so glad to know that Ainoa and Irv provided you with a seamless car-buying experience at Academy Ford Sales. We appreciate your feedback and are here for any future needs!

December 26, 2023

Great service, friendly staff. My problem is that two times so far I’ve gone in for service, and was told repairs were not covered by warranty. I had to question why both times, More

by Jjstef86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of names
Jan 02, 2024 -

Academy Ford responded

I'm glad to know you found our service great and staff friendly. However, it's concerning that there was confusion regarding your warranty coverage. Please reach out to Bryant Kellebenz or myself at Academy Ford so we can assist you. Contacts: Brian Hunter - Service Director - (301) 419-2700

December 22, 2023

Derek's experience, knowledge and great personality enables him to provide outstanding customer and automotive service. More

by CCarpen296
Recommend Dealer
Yes
Employees Worked With
Derek
Dec 23, 2023 -

Academy Ford responded

We're delighted to know that Derek's expertise and personality made your experience at Academy Ford Sales a memorable one. Thank you for the positive feedback!

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