Academy Ford

Best Car Buying Experience We drove two hours to purchase our car from Academy Ford and it was our best car buying experience yet. Alex, Malcolm, and Jeff were exceptional! Caro We drove two hours to purchase our car from Academy Ford and it was our best car buying experience yet. Alex, Malcolm, and Jeff were exceptional! Caroline assisted us via email to start the process when we found the vehicle online that we wanted. Then Malcolm worked with me over the phone for the few days before we could get there. When we arrived, the car was immaculate and ready for our test drive. All the staff were very professional and easy to work with. Alex went out of his way to ensure we were having an A++ experience, and Jeff worked with us to help us find the right financing option we needed. We're very happy with our purchase and would absolutely return to purchase a vehicle from them again. I wish more dealers were like them!! More

DO NOT USE ALEX OR BRENT FOR YOUR SALES ASSOCIATE First I must say over the past decade I have bought many used cars through this dealership; escort, 2 focus, cargo van, fusion, explorer, and villager First I must say over the past decade I have bought many used cars through this dealership; escort, 2 focus, cargo van, fusion, explorer, and villager van used. It was my go to ford dealership. NOT ANY MORE. This group of sales staff and manager can not compare to the staff in the past. I started with Miles who had been with Academy only 4 months. I came in to look at 2 cars I'd pulled off the internet. He first got us interested in the wrong car. Then discovered the 2 cars I wanted to see were not on the lot, since managers took them home and did not bring them back on a Saturday. Even after Jackie called me to say both cars were there and come on in. Then when we asked him to explain some features of other cars he didn't know the answers. Needless to say it was a waste of time. We went back Monday and were greeted by the Sales Manager of the used car department, Brent, who had specically hand picked Alex, who Brent trained himself, to work with us. We decided to buy the black SE escape but it needed a front wheel alignment. No problem Brent told us it only takes 15 minutes. Brent told us the car would be ready on Tuesday. Tuesday came and no call from Academy until 3:00. Alex asked why I hadn't come to pick up the car. I asked if it was ready. He didn't remember the conversation from the night before. He had to check, no the car wasn't ready but it would be on Wednesday 9:00. Ok. I went to pick up the car at 1:30 Wednesdayfour hours later . Alex was no where around. Brent went to check on the car. It's not ready, didn't Alex call you and explain the situation?. Now it seems that if a car exceeds 1,000 miles after its first inspection it needs to be inspected again. Since a manager had the car it had 3,000 miles over the first inspection. Now it needs a new front light. Academy doesn't have the light in stock. WHY DIDN'T BRENT THE MANAGER OF ALL USED CARS KNOW THAT. HE HAS BEEN WITH ACADEMY FOR 5 YEARS. A communication problem he tells me, they will work on that. As a courtesy, Brent offered me a loaner car to be returned tomorrow when I pick up my car. I told him no. I had been to the dealership 3 times. The car would be delivered to me at my home. HE SAID OK. Wednesday night Alex calls and tells me he is bringing the car over. I tell him no the car is being delivered tomorrow I won't be home tonight. He said it's his day off but call his cell and he would work it out. Thursday I call Alex at 1:45 and say I will be home until 5:00. He doesn't remember our conversation the night before. I should go pick up the car. Brent calls me 45 minutes later and says it's my fault for not taking the car the night before, even though I wasn't home. He doesn't remember the previous conversation either. A communication problem again he tells me. Regardless, a driver did bring the car to my home. That driver is the only employee at Academy Ford I would recommend. He was polite, courteous, and friendly. A retired gentlemen whose trade was in journalism and now drives for Academy. PLEASE READ THIS POSTING SO IF YOU GO TO ACADEMY FORD IN LAUREL YOU WILL ASK FOR A SALES CONSULTANT THAT HAS BEEN THERE FOR MANY YEARS. THOSE ASSOCIATES MAY KNOW HOW TO WORK WITH A CUSTOMER AND PROVIDE SUPPORT, COMMUNICATION AND KNOWLEDGE THROUGH OUT THE TRANSACTION, DO NOT USE ALEX OR BRENT. TOM WOODS SHOULD BE AWARE OF HIS CURRENT SALES ASSOCIATES LACK OF TRAINING. More

excellent dealership Bought a new vehicle from Academy ford and was very pleased with the purchasing and with their service department Bought a new vehicle from Academy ford and was very pleased with the purchasing and with their service department More

Possibly the best car buying experiencing I've ever had Usually buying a car takes far too much time but not this go round. Andrew (Andy) understood what I wanted and took care of all the needed details wit Usually buying a car takes far too much time but not this go round. Andrew (Andy) understood what I wanted and took care of all the needed details without a hitch. Could not have asked for better attention to detail which in my book is the mark of a professional. More

Academy Ford "Honesty and Integrity" LIERS!!!!!!!!!!!!!!!!!! My wife and I recently purchased a vehicle from academy ford in Laurel, MD. We spent an entire day at this dealership just to purchase one vehicle. My wife and I recently purchased a vehicle from academy ford in Laurel, MD. We spent an entire day at this dealership just to purchase one vehicle. They are very dishonest the salesman will tell you one thing but the finance manager will write the contract up differently. We didn't bother to read the details of the contract shame on us thinking that a dealer that claims HONESTY AND INTEGRITY would actual do so. Don't deal with Bernard the finance manage there he is a very dishonest intentional LIAR!!! There internet prices are a scam to get you in the door they change the price when the final contract is written up. A typical Ford Dealer Scam I should have known better. More

Friendly - Online Financial Process was a Breeze; easiest I've ever seen/used - Price of Vehicle was Great - Purchase paperwork/process was easy (thanks Benard) - Highly Recommend. James (Phillip) our Sale I've ever seen/used - Price of Vehicle was Great - Purchase paperwork/process was easy (thanks Benard) - Highly Recommend. James (Phillip) our Salesman was very kind, and went above our expectations for our Truck Purchase. My husband LOVES his Truck; and I've already recommended Academy Ford to all my FaceBook friends - if you are in the market for a car/truck; the prices can't be beat @ Academy! We traveled 1.5/2 hours to this Dealership; well worth the trip! Thanks James (Phillip)!! More

I am writing in behalf of my family to let you know how happy and satisfied we are upon the purchase of our new 2012 Ford Escape at Academy Ford. Our overall experience with the staff and the work th happy and satisfied we are upon the purchase of our new 2012 Ford Escape at Academy Ford. Our overall experience with the staff and the work they have done to insure a good deal, including the price we got the vehicle for was superb. Special mention goes to our sales agent, Sergio Marino, who was very professional, courteous and outstanding with his customer relations’ skills. We are indeed pleased with the way he communicated with us, and with the way he demonstrated his knowledge of the vehicle. Academy Ford indeed speaks for itself as a company who trains and equips their staff with specific and particular skills on their profession. More

went to change lock on back door of a E250 because someone try to break in , so the guy scott tells me that he is gonna charge me for telling me that the broken piece of plastic that holds the license someone try to break in , so the guy scott tells me that he is gonna charge me for telling me that the broken piece of plastic that holds the license plates needs to be replace, then he tells me that the piece of plastic is $450.00 dollars i said no because it sounds like too much money for a piece of plastic, I had agreed to a oil change so he made me wait for 5 hours in his in their waiting room if i don't say anything to the other guy i would probably still be waiting for my vehicle right now , they don't care if you have something to do or a life , they need training for customer service , for some people their cars are their lives, but of course , their service people don't know that, they dont seem to know that because of the customer they have a JOB, I will never,ever,ever,ever,ever,ever, go back to this so call service i will post this in all social networks, and will let people know not to buy a ford again because this is how you are treated after you give them all your money and trust, More

Great Sales Department!!! I just purchased a 2010 Ford Mustang Convertible and for the first time in my buying-car-experience a was driving my new car in about 2 hours. My wife its been asking me for seve Mustang Convertible and for the first time in my buying-car-experience a was driving my new car in about 2 hours. My wife its been asking me for several months to buy the new car but I did not want to go because previous ordeals trying to buy a car with other dealerships. This will be my 9th time buying a car. OMG! I have to praise Ira (Sales) and Donny (Business Manager) for the great service. There was no preassure trying to sell there aftermarket and extended warranty products. And, to finally surprise us, we do not have to return to the delear to pick up our tags; they are certified by MVA and they gave us our new license plates on the spot. I will recommend Academy Ford to all my friends. More

This is the 6th vehicle that we have purchased from Academy. My husband worked with John for over a month trying to decide which vehicle to purchase (affordability being the biggest issue) and the ent Academy. My husband worked with John for over a month trying to decide which vehicle to purchase (affordability being the biggest issue) and the entire team at Academy worked with him with no pressure to buy a thing. When we went to finalize the paper work it took under 2 hours and everyone throughout that process were fantastic. I would and have recommended Academy Ford to anyone looking to purchase a vehicle. More