Academy Ford

Good service for airbag recall work The dealership put in the new airbag within a few days of my call. The repair was quick and they found another issue that they will also repair this The dealership put in the new airbag within a few days of my call. The repair was quick and they found another issue that they will also repair this week. The waiting area is comfortable, and there were even two cubicles for someone who might want to do some work while waiting. I was twenty minutes late because of an accident, but when I called to let them know, they told me they'd see me when I got there -- and they did! More

Great Service Academy Ford provided great service! Management provided answers to questions about items about Ford functions. I am very happy about their services, Academy Ford provided great service! Management provided answers to questions about items about Ford functions. I am very happy about their services, and management. I am a customer that will be returning. More

Recall work Quick service. Friendly staff and welcoming environment. The seating area and accommodations for customers was very comfortable. Jake Skeen was respec Quick service. Friendly staff and welcoming environment. The seating area and accommodations for customers was very comfortable. Jake Skeen was respectful and friendly when service work was needed attending to. Real time feedback was provided. More

Really Quick Service Appointment I gave a 5 star rating because the service appointment was a really fast turn around: 45 minutes, I think. I didn't have to think about picking up my I gave a 5 star rating because the service appointment was a really fast turn around: 45 minutes, I think. I didn't have to think about picking up my vehicle as one more thing to remember while running errands. More

Oil change Quality work. Efficient and reasonably priced. I did not have to wait long for service. They are also very helpful and answer questions with complet Quality work. Efficient and reasonably priced. I did not have to wait long for service. They are also very helpful and answer questions with completely. More

Ford Transit 350 Prompt, trustworthy customer service. I used to take my vehicle to the Ford dealership in Lanham but that led only to frustration. Once I found Academ Prompt, trustworthy customer service. I used to take my vehicle to the Ford dealership in Lanham but that led only to frustration. Once I found Academy Ford, it was a breath of fresh air . . . More

The service writer was a great help and was fantastic The service writers are good and knowledgeable. They do what they c an for you and they work with and for you and not against. The service writers are good and knowledgeable. They do what they c an for you and they work with and for you and not against. More

Ashley Boone and Erick the best customers services Ashley Boone and Erick son los mejores en el servicio al cliente me gustó mucho ya que me ayudaron con todas mis preguntas y obvio Erick fue excelente Ashley Boone and Erick son los mejores en el servicio al cliente me gustó mucho ya que me ayudaron con todas mis preguntas y obvio Erick fue excelente con el financiamiento del carro que compré súper feliz por a ver hecho mi compra con estos 2 profesionales More

Smoot transaction from start to finish What a pleasant buying experience no sale pressure, no game, everyone was upfront and accommodating a very smoot transaction from start to finish. If What a pleasant buying experience no sale pressure, no game, everyone was upfront and accommodating a very smoot transaction from start to finish. If your in the market for a vehicles they're selling I wouldn't hesitate reaching out and see what kind of deal they can do. More

Deceptive service department The service department are liars and have highly deceptive practices. I was told my battery was under warranty since I was told I have an 84mth batter The service department are liars and have highly deceptive practices. I was told my battery was under warranty since I was told I have an 84mth battery by academy ford and therefore set an appointment to change my battery. I took my car 8/23 late drop off since my appt was for 8/24. Told the advisor it was the battery since I had already gone to autozone and they told me I had zero amps in the battery. Again told the advisor this but because it was going through warranty he said I will not be charged the $125 diagnostic fee if they found something. Got a call 8/24 and was told they going to charge me $300 for a diagnostic fee and for the battery!!! I asked them why am I being charged this if the battery was under warranty and since they found something when they did the diagnostic and surprise it was the battery why am I being charged the diagnostic fee?? He said he doesn’t remember me telling him it was the battery even though he had repeated it 20seconds before me telling him what autozone said and then said he doesn’t remember saying that..... Selective memory!!! They will lie to you to your face and then say they didn’t say that and then want to charge you a RIDICULOUS amount for something they say they will not charge you for!!!! I DO NOT recommend academy ford service department. They are liars and have highly deceptive practices!!! More