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Academy Ford

Laurel, MD

4.8
329 Reviews

13401 Baltimore Ave.

Laurel, MD

20707

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Showing 329 reviews

May 17, 2019

Very Satisfied Alex Jackson and Tom Woods made buying my new Raptor fun. Everyone was so friendly and helpful. Made me feel like I mattered. First time for that. Mos More

by anita
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Woods, Alex Jackson
Aug 26, 2019 -

Academy Ford responded

Thank you for your feedback!

May 10, 2019

An excellent vehicle, and excellent service My sales person Alex was terrific from start to finish, taking care of all my needs and making it a fast and pleasant experience. I'd buy from Academy More

by caps16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Johnson
Aug 26, 2019 -

Academy Ford responded

We are glad you had a positive experience, and we hope you visit us again in the future!

April 09, 2019

Prompt, Pleasant, and Effective Service Alvin and the rest of the service center are greatly appreciated as they tended to my vehicle quickly and with attention to detail. Highly recommend. More

by Re
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alvin Powell
Aug 26, 2019 -

Academy Ford responded

Thank you for your review, we are pleased we could exceed your expectations! We look forward to seeing you again soon.

March 26, 2019

Service at Academy Ford I have been a customer at Academy Ford for 50 years. I have all my service work done there. Derrick and the rest of the service writers are awesome. T More

by moose51202
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derrick Watson
Mar 26, 2019 -

Academy Ford responded

Thank you so much for your review! We appreciate you sharing.

March 18, 2019

Went for a recall. left with damage Polite reps at front desk when I walked in by appt for my safety recall. No issue with the initial process of checking in and leaving my keys. lef More

by Missy 123
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
No names known
Aug 26, 2019 -

Academy Ford responded

We apologize you had a negative experience with us, this is uncommon and doesn't represent the values we stand behind!

March 16, 2019

Awesome Experience! Armando Motta and Russ we're both great to work with! I called about a Fusion that I saw online and told them that I wouldn't be able to get to the de More

by Bmackey31
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Armondo Motta, Russ, Erick Morris
Mar 26, 2019 -

Academy Ford responded

Thank you so much for your wonderful review! We appreciate your business.

March 10, 2019

Quarterly Service Check: Multi-Point Inspection My wife and I were very satisfied with the outcome of the Multi-Point Inspection, from which the air filter was in need of replacement. Also, the te More

by henryo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Jake Skeen and technician #143
Mar 26, 2019 -

Academy Ford responded

Thank you so much for sharing your experience! We appreciate your business.

March 09, 2019

The BEST Ford service They gave me an appointment the same day and honered the time table best service eve they checked my car and told me what was needed More

by Fordcarowner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Forgot his name
Mar 26, 2019 -

Academy Ford responded

Thank you so much for your review! We appreciate your business.

March 04, 2019

Good service for airbag recall work The dealership put in the new airbag within a few days of my call. The repair was quick and they found another issue that they will also repair this More

by BarbC
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake Skeen
Mar 26, 2019 -

Academy Ford responded

Thank you so much for sharing your experience! We appreciate your business.

March 01, 2019

Great Service Academy Ford provided great service! Management provided answers to questions about items about Ford functions. I am very happy about their services, More

by Vern
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Watson
Aug 27, 2019 -

Academy Ford responded

We are pleased you were satisfied with the service you received. We look forward to welcoming you to the dealership again in the future!

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