Academy Ford

Easy Breezy Car Buying Academy Ford of Laurel, MD, sold me a 2018 Ford Escape SEL. My salesperson was knowlegible, kind, and not at all pushy. The sales manager found me my Academy Ford of Laurel, MD, sold me a 2018 Ford Escape SEL. My salesperson was knowlegible, kind, and not at all pushy. The sales manager found me my car with exactly the features that I wanted. They followed up to make sure that I had no problems or questions about my car. It was the best car buying experience that I have ever had. Thank you Academy Ford! More

Stay Away STAY FAR AWAY FROM ACADEMY FORD IN LAUREL!!! I started to help my son research a car Monday, October 2, 2017. Our search began on the Internet as STAY FAR AWAY FROM ACADEMY FORD IN LAUREL!!! I started to help my son research a car Monday, October 2, 2017. Our search began on the Internet as most searches begin today in every industry. After hours of research comparing dealerships and prices, we found Academy Ford in Laurel. They had the exact car my son was interested in, a new 2017 Ford Focus SEL Black exterior, Black interior with an advertised price that was within his budget, $13,361.00. Erron from Internet sales called within seconds of filling out the online form. My son spoke to Erron and asked specifically what the price of the car is. Erron told him the price was $13,361 as stated on the Internet. I continued to do a little more research to find out that Ford has a couple of incentives that would lower the price of the car. My son called back to ask about the incentives. He asked to talk to Erron; however, he was gone for the day. My son was now talking to Jacklyn in Internet Sales and put her on speaker phone so I could hear what was being said. My son asked about the incentives and so told what they were. There is a $500 Military Bonus, a $500 First Responders Bonus and a $500 Student/College Grad Bonus. The afternoon was slipping away and before we knew it, it was after 4:30pm. I called back and spoke to Jackie in Internet Sales. I questioned the incentives and bonus’ and asked again what the price of the car is to which Jackie quoted me once again $13,361.00….I then asked if they would hold the car for us until tomorrow, Tuesday, October 3 as we were coming from Baltimore County and it is an hour drive. Jackie said I would have to put a refundable $500 deposit down for them to hold the car. No problem. I gave her my credit card number to hold the car. We arrived at Academy Ford in Laurel at 2:00pm Tuesday, October 3 as planned. The car was waiting for us right out front. The next thing we know three, not one, not two but three salespeople greet us! If this isn’t an intimation tackle maneuver I don’t know what is. I take one look at the price of the car and I know there is no way we are buying this car for the quoted price. I say something and they lead me into the offices to sit down. I ask what is the price of the car? To which Eric, the salesman asks, “Are you active military, a first responder or a student or recent grad?” No, I am not. Then you need to add $1,500 to the price of the car you were quoted. He then asked if I was a Ford loyalty customer, to which I answered no….then you have to add $4,000 to the price of the car. So, the $13,361.00 quoted price of the car is now $18,861.00 plus taxes, tags and destination fees. I said this is NOT what we were told on the phone. Eric went to get his manager, which just happened to be one of the trio who met us outside. Malcolm Eric, who said he was the manager, started the song and dance….and I told him I spoke directly with his employees in the Internet department….and I asked what the price of the car is….and they gave me the same number as advertised on the web. It is not like I didn’t ask several times what the price of this car is. Malcolm Eric told me he instructs them to not tell the truth….so he can get people into the dealership. This is nothing more than Bait and Switch! It is deceitful and disgusting. For a dealership whose motto is “Honesty and Integrity” they fall WAY short in both. Why does car buying have to be so difficult and confusing? Because of deceitful, dishonest and deceptive dealerships like Academy Ford in Laurel, whose only goal is to use advertising designed to deceive or mislead customers deliberately. Do yourself a favor….STAY FAR FAR AWAY FROM ACADEMY FORD IN LAUREL!! More

Love my Escape! Everyone was super friendly and helpful I was given several options based on my price range. Was torn between two cars and received great advice to Everyone was super friendly and helpful I was given several options based on my price range. Was torn between two cars and received great advice to make my final decision. More

Great experience First time buying a new car. Crandon (our sales consultant) was great. Very friendly and knowledgeable. Mr. Webb (Sales Manager) is so authentically f First time buying a new car. Crandon (our sales consultant) was great. Very friendly and knowledgeable. Mr. Webb (Sales Manager) is so authentically friendly. They made the car buying stress much easier than we had anticipated. We appreciated their time and patience. More

Great service I wish to say thank you to Crandon Hector and the entire team for the great service and excellent deal that I got during the purchase of my new car. T I wish to say thank you to Crandon Hector and the entire team for the great service and excellent deal that I got during the purchase of my new car. Thank you again More

Slow slow service The last few times I've come the service has gotten increasingly slow. Right now I've been her for an hour and a half for an oil change and I'm still The last few times I've come the service has gotten increasingly slow. Right now I've been her for an hour and a half for an oil change and I'm still waiting. They won't give you a lender for an oil change but it takes hours now. Previous visit for a not working indicator and oil change took almost 3 hours and I was very late to work and then found my indicator still didn't work and I had to bring it back. May have to give up on coming here. Who has a half a day for an oil change? If it's going to take so long they should offer a lender More

3 purchases, satisfied all 3 times My husband and I have purchased 3 vehicles from Academy so far. They have always been courteous, timely and professional. I have always been treated My husband and I have purchased 3 vehicles from Academy so far. They have always been courteous, timely and professional. I have always been treated with respect from the sales department to service. Thanks for being a home town kind of place in this crazy fast paced world. We purchased new cars in 2009, 2010 and a used in 2017. More