Back

Academy Ford

Laurel, MD

4.8
300 Reviews

13401 Baltimore Ave.

Laurel, MD

20707

Directions

By Type

Showing 300 reviews

April 10, 2020

Academy Ford is our dealer of choice. They are always ready to help and provide great and honest service. Their entire team treat customers with the utmost respect. More

by Sam VH
Recommend Dealer
Yes
Employees Worked With
Lisa Farrell
Apr 27, 2020 -

Academy Ford responded

Thank you for taking the time to leave us a review and 5-Star Rating. We appreciate your business and hope you come and visit us again soon!!

March 09, 2020

Repair work to heating Every time i take my vehicle in for work i tell them not to do anything prior to getting a quote, every time they do an oil change before anything el More

by iward
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lisa Farrell
Mar 09, 2020 -

Academy Ford responded

Hello - thank you for bringing this to our attention. I will be sure to pass on your concerns to our service department, in particular our Service Manager. If you wish to speak to our Service Manager directly you can reach us at 301-419-2700 and ask for the Service Manager. We would like the opportunity to ensure your feedback is proactively addressed to make sure you don't have this experience again.

March 08, 2020

I have purchased 2 vehicles from this dealership in the past so when it was time to get another one I thought let see if these guys was still worthy of my business and you guess it they where Christian the More

by Info
Recommend Dealer
Yes
Employees Worked With
Marcus
Mar 09, 2020 -

Academy Ford responded

Thank you for taking the time to write us a review and for leaving us a 5-Star Rating! We appreciate your business, our team is always pleased to hear about how our team members have gone above and beyond to help our customers. We hope you come back and visit us again soon at Academy Ford.

February 10, 2020

Has been my dealer for over 17 years.Always has been Has been my dealer for over 17 years. Always has been covering my needs on buying A new or used car, doing preventive maintenance and body shop when More

by danielramayam
Recommend Dealer
Yes
Employees Worked With
Reception
Feb 11, 2020 -

Academy Ford responded

Daniel, thank you for taking the time to leave us a review and 5-Star Rating! We appreciate your business and loyalty to our dealership. Our team is pleased to have always gone above and beyond in exceeding your expectations. We hope you continue to visit us so we can work with you again in the future.

February 05, 2020

F150 Work Truck Great Experience! Purchased a used F150 and everyone was very professional and easy to work with! Definitely would recommend to anyone! Commercial More

by Dan Work Truck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Allison , Rick Hall
Feb 07, 2020 -

Academy Ford responded

Thank you for taking the time to leave us a review and 5-Star Rating! We appreciate your business, our team is always pleased to hear that we have gone above and beyond our customers need to exceed their expectations. We hope you come and visit us again soon!!

January 18, 2020

10,000 mile scheduled maintenance I brought my 2018 Ford Focus, purchased from Academy Ford, in for it's 10,000 mile scheduled maintenance. With no appointment needed, I showed up at More

by jharvey853
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unknown
Jan 24, 2020 -

Academy Ford responded

jharvey853, thank you for taking the time to leave us a review and 5-Star Rating, we appreciate your business. Our team is pleased to hear that we met and exceeded your goals. We look forward to welcoming you again in the future.

November 10, 2019

Very good service Service is great. I wish I could set up appointments for oil changes. This oil change was less than 70 minutes. But I've had times when it was 2 + hou More

by Chappy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake Skeen
Dec 02, 2019 -

Academy Ford responded

Hi Chappy, thank you for taking the time to leave a review and rating for our team at Academy Ford! We appreciate your business and hope you come back to visit us again in the future.

July 21, 2019

Oil change Service was prompt and courteous. The estimate on completion time was within 5 minutes. The waiting area and bathroom was clean. The had coffee availa More

by Honza
Recommend Dealer
Yes
Employees Worked With
Lisa Farrell
Aug 26, 2019 -

Academy Ford responded

Honza, thank you for your feedback and 5-star rating! We are glad we could exceed your expectations.

July 17, 2019

Very satisfied with the service that receive. There is not a time that I received unsatisfactory service since I have been going to Academy Ford. The service techs are polite and professional. More

by Arhilliard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake and Alvin
Aug 26, 2019 -

Academy Ford responded

Thank you for your feedback!

June 30, 2019

Excellent Customer Service I have several choices where I live. I even have free oil change w Life of Vehicle.. I appreciate this dealer so much I Pay. More

by Country Girl 321
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Watson
Aug 26, 2019 -

Academy Ford responded

Thank you for the feedback and 5-star review, we appreciate your business.

...
24
...