Back

Academy Ford

Laurel, MD

4.8
307 Reviews

13401 Baltimore Ave.

Laurel, MD

20707

Directions

By Type

Showing 307 reviews

July 06, 2020

Great work. Did oil change and tire balance. Everything was clean and organized. Great work. Only negative is it took 4 hrs instead of the 2-3 it normally does..Service were attentive and kept m More

by MartinMendozaJr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Watson, Lisa Farrell
Jul 08, 2020 -

Academy Ford responded

Thank you for taking the item to leave us a review. We are sorry that your service took longer than normal, hopefully, we can earn the 1.5 remaining stars next time!!

June 17, 2020

New Truck Order They searched high & low for a vehicle I wanted. Couldn’t find an exact match so I ordered one. Very pleased with the professionalism and friendlines More

by vette4me
Recommend Dealer
Yes
Employees Worked With
Mike Lynch, Tom Woods, AJ, Russ Hawthorn
Jun 22, 2020 -

Academy Ford responded

Thank you for taking the time to leave us a review and 5-Star Rating. We appreciate your business, and hope you come and visit us again soon!

June 09, 2020

Recalls All 4 recalls completed as promised. Xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx. Xx xx xx More

by D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Watson, Lisa Farrell
Jun 11, 2020 -

Academy Ford responded

Thank you for leaving us a review and 5-Star Rating

May 30, 2020

Smoothest Process Ever It was all about my salesman Alex and Jeff in finance. They were so personable, customer service oriented and fair. Amidst the craziness of the coro More

by rhea
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex and Jeff Scott
Jun 02, 2020 -

Academy Ford responded

Thank you for taking the time to leave us such a great review! We love our customers and love having you as part of the Academy Ford family. We appreciate your business and look forward to seeing you again in the future.

May 14, 2020

Staff is very professional and courteous. They make sure of informing car owner of additional issues before proceeding with it. I'd recommend them without any hesitation. More

by unkltc
Recommend Dealer
Yes
Employees Worked With
Lisa Farrell
May 18, 2020 -

Academy Ford responded

Thank you for taking the time to leave us a 5-Star rating and review. We appreciate your business and hope you come and visit us again soon.

April 29, 2020

Academy Ford is my place for cars-PERIOD! So far- Everything was PERFECT! Service and professionalism was out standing! I had to wait about 2 hours but that was very understandable. I'm hap More

by Dave1136
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Farrell
May 04, 2020 -

Academy Ford responded

Thank you for taking the time to leave us a review! We appreciate your business and hope you visit us again in the future.

April 28, 2020

Service on My 2019 F-150 Prompt and Fair, as always. I've been using them for service for 15+ years. Always dealt with Derrick in Ford Service - Always Fair and Work Performed More

by VAMC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Farrell
May 04, 2020 -

Academy Ford responded

Thanks for the review, we pride ourselves on customer satisfaction! We look forward to welcoming you back to Academy Ford in the future.

April 10, 2020

Academy Ford is our dealer of choice. They are always ready to help and provide great and honest service. Their entire team treat customers with the utmost respect. More

by Sam VH
Recommend Dealer
Yes
Employees Worked With
Lisa Farrell
Apr 27, 2020 -

Academy Ford responded

Thank you for taking the time to leave us a review and 5-Star Rating. We appreciate your business and hope you come and visit us again soon!!

March 09, 2020

Repair work to heating Every time i take my vehicle in for work i tell them not to do anything prior to getting a quote, every time they do an oil change before anything el More

by iward
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lisa Farrell
Mar 09, 2020 -

Academy Ford responded

Hello - thank you for bringing this to our attention. I will be sure to pass on your concerns to our service department, in particular our Service Manager. If you wish to speak to our Service Manager directly you can reach us at 301-419-2700 and ask for the Service Manager. We would like the opportunity to ensure your feedback is proactively addressed to make sure you don't have this experience again.

March 08, 2020

I have purchased 2 vehicles from this dealership in the past so when it was time to get another one I thought let see if these guys was still worthy of my business and you guess it they where Christian the More

by Info
Recommend Dealer
Yes
Employees Worked With
Marcus
Mar 09, 2020 -

Academy Ford responded

Thank you for taking the time to write us a review and for leaving us a 5-Star Rating! We appreciate your business, our team is always pleased to hear about how our team members have gone above and beyond to help our customers. We hope you come back and visit us again soon at Academy Ford.

...
24
...