Academy Ford

I have owned Ford vehicles almost exclusively for over 50 years and always trusted in the brand, but this warranty repair has shattered my faith in the Ford Motor Company. years and always trusted in the brand, but this warranty repair has shattered my faith in the Ford Motor Company. More

Asked to have windshield wipers looked at. Did not do it. Then when I ask about it the manager. I assumed he was said wipe alcohol on the wipers His lack of customer service is rated at. -10 on a scale of Then when I ask about it the manager. I assumed he was said wipe alcohol on the wipers His lack of customer service is rated at. -10 on a scale of 0 to 10. More

Went in without an appointment for 20,000 mile check up, went right in and done about an hour later. Superb service, people and quality of work. Changed from another Ford dealer when we bought this in 2019 went right in and done about an hour later. Superb service, people and quality of work. Changed from another Ford dealer when we bought this in 2019 and very glad we did. Thank you Academy Ford More

Terrific customer service and immediate response to any questions and concerns provided at this Laurel, MD location. Honest and upfront in all of their dealings. questions and concerns provided at this Laurel, MD location. Honest and upfront in all of their dealings. More

When Academy didn't have the truck that I wanted on their lot, they cheerfully worked with me to custom order it rather than trying to sell me something that was on the lot. Jackie answered all of my questi lot, they cheerfully worked with me to custom order it rather than trying to sell me something that was on the lot. Jackie answered all of my questions about options and provided documentation. When the truck arrived Quincy helped me check it out. Although I was one of his first customers, he answered my questions, asking other people when necessary. Academy also performed the 100,000 mile tune-up on my 2012 Escape and it's running fine now. More

excellent service and customer courtesy from Mr. Derek Watson! Very informative, and met all of my expectations. Batteries installed in a very short time and all work was excellent! Watson! Very informative, and met all of my expectations. Batteries installed in a very short time and all work was excellent! More

Very fast, friendly and professional. They did a great job and completed the work faster than expected. The prices were competitive with other quotes but would recommend this service department because o job and completed the work faster than expected. The prices were competitive with other quotes but would recommend this service department because of their willingness to work with me. More

I posted a good review before, and that has changed since only good service writer that knew anything about cars is now gone. I bought a car from them because he was so good, but now everything has changed, only good service writer that knew anything about cars is now gone. I bought a car from them because he was so good, but now everything has changed, I brought my car in because oil filter was leaking or around that area was a leak. The original filter was loose. I was a master mechanic and know what I am talking about. The original filter was loose, and filters from factory are tight. this was loose and had oil all over it. So I changed my oil and put new filter on. It was still leaking so I brought it in to Academy. I told them either there is a leak around the area of filter or 2 filters in a row failed, and never in my life have I seen two filters fail in a row. They took car and hours later told me the filter had failed. I asked what was problem with it and they said it had a hole in it. Okay so leak was fixed. This is the problem. I check the work that has been done to my car because I trust no one to do their jobs correctly. I worked at dealers and have seen some crazy stuff that they do. The filter that they claimed had a hole in it was still on my car?? It was Purolator, They said they put Ford filter on which is a white filter. So my question is what are they covering up?? or why did they lie?? Not saying service writers name but they are all pretty much garbage. You should at least know a little about cars or have background in it. I would call him or contact management, but I do not think I would be able to contain myself...I still may contact Ford and report, but I do not have time for garbage in my life and have high enough blood pressure. If I knew old service writer was leaving that dealer I would have never traded in a car I am sure they made a killing on and bought a car from them. DO NOT TRUST THESE PEOPLE! Update. Academy manager contacted me and tried to make it look like I was at fault. Another thing I brought my car in for was Mustang coyote 2k knock which it had since I purchased new. They said they didnt hear anything, and noise was a loose starter, and said to bring it back because apparently I did not describe problem good enough for service writer or mechanic to diagnose. Now let me tell you I am very anal about my cars and know idiots work on them and if you want anything done right you have to describe it to service writer to the point a child should be able to diagnose problem, and I do not bring my car to get worked on unless it is warranty work or I need tires put on. I do not like people touching my stuff that I know do not know what they are doing! Also I am not an idiot I know the difference between a mechanical knock sound and the sound of say a loose starter which is what they claimed sound was. They want me to bring my car back in to them?? lol What kind of fool do they take me for? The service writer should be fired for lying to me and from talking to manager I will never know where leak was coming from. I mean you used to have to go to a automotive school to be a mechanic or service writer or be certified some kind of automotive background, but apparently that is not the case with this place. I will be contacting Ford, and cannot wait to hear Academy Fords excuse for reason this happened. Cause you know they are going to tell Ford their side of it, and you lie once you are going to lie again...also they have no case other than kissing my feet! If I could give negative stars I would and run away from this place. I wouldnt even recommend buying a car from them either! More

I take my Ford Edge to Academy Ford for service because I can always count on them taking great care of me and my car. can always count on them taking great care of me and my car. More

They did a good job and price came from what they quoted me so that was good and they got it done the same day like they said they would me so that was good and they got it done the same day like they said they would More