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Academy Ford
Laurel, MD
300 Reviews
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Showing 300 reviews
June 24, 2021
I purchased a new car with Ford and Academy Ford has serviced my car with oil changes for 15years and for the most part my car has not given me any problems. The two times I had major problems I took it serviced my car with oil changes for 15years and for the most part my car has not given me any problems. The two times I had major problems I took it to them for repair. Both times my engine light came on and the first time I took it in they charged me a lot of money to fix it and when I picked it up the ENGINE LIGHT came back on 2 days later. I took it back. They said they fixed it again and I picked it up again but my ENGINE LIGHT came on 1 day later. Needles to say this kept happening 3 more times. FINALLY after the 5th time retuning my car to them it was fixed. Second time. Now recently June 2021. I hand another engine problem and the engine fail safe light came on. I took it to Academy to be put on their machine to see what the problem was. To make a long story short when they diagnosed my car they said they identified the problem and that was the only thing wrong they charged me over $1400.00 to fix it and the day after I picked my car up the ENGINE LIGHT came on. I took it back and then they tell me 2 more things were wrong and maybe a tune up might fix it but this would be another $1,000.00. BUT they could not guarantee that this would fix the problem. Needless to say I declined this (not sure) repair and picked my car up without being fixed and I requested some type of refund since the first repair I paid for did not fix my car. I have been a loyal customer but I got a lot of excuses and now I still have an unfixed car. I wanted to purchase a new car but not sure if I would with Academy. More
by KW
Employees Worked With
Al
June 15, 2021
Great people, excellent service. Never a disappointment. Alwaus honest, friendly, and courteous. Thank you! I appreciate you. Al, Derek, Lisa. It doesn't get better than this. disappointment. Alwaus honest, friendly, and courteous. Thank you! I appreciate you. Al, Derek, Lisa. It doesn't get better than this. More
by Babe
Employees Worked With
Al, Derek, Lisa Farrell
March 23, 2021
I have bought numerous vehicles from Academy over the past 20 years and have them maintained at Academy Ford. I have never had any problems with the Service Department. past 20 years and have them maintained at Academy Ford. I have never had any problems with the Service Department. More
by mbriggs
Employees Worked With
Lisa Farrell
January 11, 2021
I have owned Ford vehicles almost exclusively for over 50 years and always trusted in the brand, but this warranty repair has shattered my faith in the Ford Motor Company. years and always trusted in the brand, but this warranty repair has shattered my faith in the Ford Motor Company. More
by HBallen251
Employees Worked With
Lisa Farrell
December 31, 2020
Asked to have windshield wipers looked at. Did not do it. Then when I ask about it the manager. I assumed he was said wipe alcohol on the wipers His lack of customer service is rated at. -10 on a scale of Then when I ask about it the manager. I assumed he was said wipe alcohol on the wipers His lack of customer service is rated at. -10 on a scale of 0 to 10. More
by Dissatisfied
Employees Worked With
Manager. -10, Lisa Farrell
December 23, 2020
Went in without an appointment for 20,000 mile check up, went right in and done about an hour later. Superb service, people and quality of work. Changed from another Ford dealer when we bought this in 2019 went right in and done about an hour later. Superb service, people and quality of work. Changed from another Ford dealer when we bought this in 2019 and very glad we did. Thank you Academy Ford More
by onealeappraisals
Employees Worked With
Alvin Powell, Lisa Farrell
December 17, 2020
Terrific customer service and immediate response to any questions and concerns provided at this Laurel, MD location. Honest and upfront in all of their dealings. questions and concerns provided at this Laurel, MD location. Honest and upfront in all of their dealings. More
by caligirl
Employees Worked With
Bryant, Lisa Farrell
December 16, 2020
When Academy didn't have the truck that I wanted on their lot, they cheerfully worked with me to custom order it rather than trying to sell me something that was on the lot. Jackie answered all of my questi lot, they cheerfully worked with me to custom order it rather than trying to sell me something that was on the lot. Jackie answered all of my questions about options and provided documentation. When the truck arrived Quincy helped me check it out. Although I was one of his first customers, he answered my questions, asking other people when necessary. Academy also performed the 100,000 mile tune-up on my 2012 Escape and it's running fine now. More
by VBrown
Employees Worked With
Lisa Farrell
December 08, 2020
excellent service and customer courtesy from Mr. Derek Watson! Very informative, and met all of my expectations. Batteries installed in a very short time and all work was excellent! Watson! Very informative, and met all of my expectations. Batteries installed in a very short time and all work was excellent! More
by D
Employees Worked With
Derek Watson
December 03, 2020
Very fast, friendly and professional. They did a great job and completed the work faster than expected. The prices were competitive with other quotes but would recommend this service department because o job and completed the work faster than expected. The prices were competitive with other quotes but would recommend this service department because of their willingness to work with me. More
by Chris Berry
Employees Worked With
Alvin Powell
