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Academy Ford

Laurel, MD

4.8
307 Reviews

13401 Baltimore Ave.

Laurel, MD

20707

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Showing 307 reviews

December 12, 2021

We purchased two vehicles from Academy Ford this year, and both experiences exceeded my expectations. Colin Campbell was very friendly and helpful, and made the experience incredibly easy and pleasant. M More

by Lynmarie15
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Campbell and Malcolm Young, Lisa Farrell
December 09, 2021

Great customer service from Alvin Powell, spent a reasonable time waiting for an oil change. More

by Isabelle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alvin Powell
December 04, 2021

Had over $2k of work done and had to return again for same issues Picked up again and still same issue Called in multiple times and it’s been 3 weeks worn no return calls More

by Rustym
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Derrick
November 30, 2021

I used to go there to buy my cars Alex Jackson was a good salesman and I bought 3 cars from Academy in 3 years. All paid off within one year. Now when I went there to buy another car Alex wasn’t there a More

by Red
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Jackson
November 20, 2021

I’ve used the service department since 2016 after I got my 2014 Mustang. They are always courteous and prompt. I always get a call about additional services and there is no pressure to agree to having it d More

by guslavitch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alvin
November 16, 2021

Colin Campbell at Academy Ford was so pleasant to work with. He was very knowledgeable about our vehicle and very professional. Every one we came in contact with was very kind, even my furry baby was welc More

by Pyktel Family
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Campbell
November 12, 2021

I had issues with my 2020 Ford Escape air conditioner and check engine light reset. My Academy Ford service advisor, Alvin Powell, did an excellent job in the scheduling and explanation of how the technician More

by Ron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alvin Powell, Service Advisor
October 26, 2021

I drive past two Ford dealers to have Academy Ford service my vehicles. The service staff are awesome. Brian, Bryant and a few of the techs I have met treat you like family. They send me reminders for More

by Ron Lane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian, Bryant, Russel (hope I spelled correctly)
October 26, 2021

Seen guys in ski masks in the Ford parking lot scared me to death 2 weeks ago. More

by Boyd Davis
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ana
Oct 26, 2021 -

Boyd Davis responded

I heard some guys looking for a employee there.

August 26, 2021

Colin at Academy Ford is first rate and great to work with! He was very responsive to my questions, and concerns. He emailed/texted me with required information about the purchasing process and the vehi More

by Irvcranistan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Campbell
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