Academy Ford
Laurel, MD
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Jackie the internet sales manager was very friendly and set me up with my Ainoa my sales consultant. Ainoa was truly amazing to work with she pays attention to all the details and went over everything with set me up with my Ainoa my sales consultant. Ainoa was truly amazing to work with she pays attention to all the details and went over everything with me. I walked in the doors and met the sales managers Russ and Irv. They made this process very simple. The whole team was awesome! Thank you, More
My car purchase experience last week at Academy Ford in Laurel MD was a pleasure. My sales associate, Ainoa Garcia, was cordial, professional and very knowledgeable with all the features on the 2019 Ford E Laurel MD was a pleasure. My sales associate, Ainoa Garcia, was cordial, professional and very knowledgeable with all the features on the 2019 Ford Explorer. She was a pleasure to work with. Her sales manager, Russell Hawthorne, also worked with me to make sure all my questions and concerns were completely addressed. I also stopped in the Service Dept. and spoke with service consultant Derek Watson with a few questions I had about issues with my old 2006 Explorer. It was great to get his input and future maintenance advice. He will be my go-to service advisor in the future. This was my first purchase from Academy Ford but it won’t be my last. More
We purchased two vehicles from Academy Ford this year, and both experiences exceeded my expectations. Colin Campbell was very friendly and helpful, and made the experience incredibly easy and pleasant. M and both experiences exceeded my expectations. Colin Campbell was very friendly and helpful, and made the experience incredibly easy and pleasant. Malcolm Young also stepped up to assist with our specific titling/registration needs (military). The dealership staff is friendly and helpful, and has gone above and beyond to welcome us to the Ford family! More
Had over $2k of work done and had to return again for same issues Picked up again and still same issue Called in multiple times and it’s been 3 weeks worn no return calls same issues Picked up again and still same issue Called in multiple times and it’s been 3 weeks worn no return calls More
I used to go there to buy my cars Alex Jackson was a good salesman and I bought 3 cars from Academy in 3 years. All paid off within one year. Now when I went there to buy another car Alex wasn’t there a good salesman and I bought 3 cars from Academy in 3 years. All paid off within one year. Now when I went there to buy another car Alex wasn’t there and nobody stepped up to help me properly. As a result I went to another dealership and everyone there was very nice and friendly. More
I’ve used the service department since 2016 after I got my 2014 Mustang. They are always courteous and prompt. I always get a call about additional services and there is no pressure to agree to having it d my 2014 Mustang. They are always courteous and prompt. I always get a call about additional services and there is no pressure to agree to having it done. More
Colin Campbell at Academy Ford was so pleasant to work with. He was very knowledgeable about our vehicle and very professional. Every one we came in contact with was very kind, even my furry baby was welc with. He was very knowledgeable about our vehicle and very professional. Every one we came in contact with was very kind, even my furry baby was welcome in the dealership, which means a lot to me. It was a 4 1/2 hour roundtrip for us but worth it!! More
I had issues with my 2020 Ford Escape air conditioner and check engine light reset. My Academy Ford service advisor, Alvin Powell, did an excellent job in the scheduling and explanation of how the technician check engine light reset. My Academy Ford service advisor, Alvin Powell, did an excellent job in the scheduling and explanation of how the technician was going to make my car's repairs. Thanks Academy Ford for having such great people in your service department. I recommend Academy Ford to anyone wishing to have great vehicle service and I am so glad that I chose to purchase my 2028 Ford Escape there. More