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Academy Ford

Laurel, MD

4.8
299 Reviews

13401 Baltimore Ave.

Laurel, MD

20707

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Showing 299 reviews

December 04, 2024

Great people to work with. They always make the extra effort to please the customer. More

by dwcwkid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick,Daniel
Dec 05, 2024 -

Academy Ford responded

We're elated to hear that our team has demonstrated our commitment to customer service at Academy Ford Sales! Thank you for the fantastic review!

December 03, 2024

Academy Ford has serviced my Bronco and continues to provide excellent, friendly, professional service. Recently experienced the mobile service, saved me alot of time and very much appreciated! More

by Dalton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Very Helpful! Sorry forgot names
Dec 03, 2024 -

Academy Ford responded

We're delighted to hear that our mobile service at Academy Ford Sales saved you time and provided the excellent, friendly service you expect. Thank you for trusting us with your Bronco, Dalton!

November 25, 2024

They are very friendly and make you feel comfortable . The sales and service personnel are outstanding More

by Lt.boz1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al , Brian
Nov 26, 2024 -

Academy Ford responded

We're delighted to hear that our team at Academy Ford Sales made you feel comfortable and provided outstanding service. Thank you for sharing your experience with us!

November 18, 2024

Thanks service is great. i give a five star rating thanks car looks very good More

by Girlwguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvin
Nov 18, 2024 -

Academy Ford responded

Thank you for the great review! We're glad your car is back in tip-top shape. See you next time at Academy Ford Sales!

November 07, 2024

Never Again. Diagnostic test for Check Engine light was $179. This is free at other Ford dealerships. Wanted to charge me $250 for a purge valve (online price$25- More

by MizKathyG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Did not get names. Whoever worked on November 7th
Nov 14, 2024 -

Academy Ford responded

We're sorry to hear about your dissatisfaction with our pricing. We strive for transparency and fair costs and did communicate that the part you needed would be $60 and that there would be additional costs related to your vehicle diagnosis. Best, Brian Hunter - Service Director

November 06, 2024

I had a smooth event at this dealership. Salesman temitayo did above and beyond in helping me get my dream car. More

by Tracyoj
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Temitayo John
Nov 07, 2024 -

Academy Ford responded

We're delighted to hear that Temitayo went above and beyond to help you get your dream car at Academy Ford Sales! Thank you for sharing your experience, and enjoy the ride!

November 01, 2024

This was a very smooth and convenient process. The sales staff was extremely friendly and informative. the dealership terms were fair in terms of prices and trade-in values. More

by Jim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amy, Irv
Nov 01, 2024 -

Academy Ford responded

Jim, we're delighted to hear that your experience at Academy Ford Sales was smooth and convenient. Our team is committed to providing friendly service and fair terms, so it's great to know we hit the mark for you! Thanks for choosing us!

October 28, 2024

Very courteous and polite and easy to deal with. Very professional. Very knowledgeable on what I need to have done More

by Max
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek watson
Oct 28, 2024 -

Academy Ford responded

Max, we're delighted to hear that our team at Academy Ford Sales provided you with courteous and professional service. Thank you for sharing your experience!

October 21, 2024

Me gustó como el personal nos atendió son muy dedicados a su trabajo y fue un excelente servicio More

by Franklin Arita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Mejia
Oct 23, 2024 -

Academy Ford responded

Franklin, estamos para servirle! Gracias por elegir Academy Ford Sales. Tenga una gran semana!

October 20, 2024

Excellent service! Academy Ford was recommended to me specifically for their service and they came through with flying colors. I had steering column work done over 2 mo More

by nm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Oct 21, 2024 -

Academy Ford responded

Thank you for sharing your positive experience with Academy Ford Sales! We're delighted to hear that our team, especially Brian, provided excellent service and made the process convenient for you. We appreciate your recommendation and look forward to seeing you again in the future!

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