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Academy Ford

Laurel, MD

4.8
288 Reviews

13401 Baltimore Ave.

Laurel, MD

20707

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Showing 288 reviews

October 17, 2024

They solve my issues and turned my seat warmers on because the morning was cold. The crew you have there now is great More

by dezbarlow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
Oct 17, 2024 -

Academy Ford responded

We're delighted to hear that our team at Academy Ford Sales was able to assist you and keep you warm on a chilly morning! Thank you for the positive feedback, we appreciate it!

October 16, 2024

Alvin is great and friendly. HE always takes care of whatever our problem is. Best service tech! More

by bennetts95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvin, bryan, scott
Oct 16, 2024 -

Academy Ford responded

Thank you for leaving Academy Ford Sales a five-star review! We are happy to hear that Alvin and our team of technicians delivered top-notch service. See you next time!

October 16, 2024

The service team at Academy Ford is the best around. Honesty and integrity are at the forefront of their business practices. More

by Jake S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek, Al
Oct 17, 2024 -

Academy Ford responded

Jake, thank you for recognizing the dedication of our service team at Academy Ford Sales. We're proud to uphold honesty and integrity in all we do!

October 14, 2024

I had a great experience. The service was quality. The attitude was professional. I appreciate the work that Academy’s service department performs on our vehicles. More

by AcademyCustomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvin Powell
Oct 15, 2024 -

Academy Ford responded

We're delighted to hear about your positive experience with the service department at Academy Ford Sales! Thank you for recognizing our team's professionalism and quality work. We look forward to serving you again in the future!

October 14, 2024

Great appointment, great service, great people. On time start and completion. I will use them again. More

by Rayphillip123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
Oct 15, 2024 -

Academy Ford responded

We couldn't ask for a better review of Academy Ford Sales. Thanks so much, Ray!

October 02, 2024

I have to say that Amy was very kind from the beginning. We know that dealers tend to write you a lot and push you to buy, but with her everything was smooth. She explained all the benefits of buying and wa More

by ximena
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amy
Oct 03, 2024 -

Academy Ford responded

Thank you for sharing your experience with us at Academy Ford Sales! We're delighted to hear that Amy provided such smooth and helpful service during your car purchase. Enjoy the new ride, and we're here if you need anything in the future!

September 29, 2024

KELLY WAS GREAT AND EFFICIENT AND. HAD MY PAPERWOCK DONE QUICKLY AND MY KEYS AND CAR WERE WHERE I COULD FIND IT. More

by kwilcomb@verizon.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KELLY
Sep 30, 2024 -

Academy Ford responded

We're glad to hear that Kelly provided efficient service and made your experience at Academy Ford Sales a smooth one. Thanks for the positive feedback!

September 25, 2024

Body shop work done. Had roof of F-150 repaired and repainted. Also had hood of truck repainted. Many imperfections showing through on the roof. Dirt/dust was painted ove More

by japavlacka
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Body Shop
Sep 26, 2024 -

Academy Ford responded

Japavlacka, I'm really sorry to hear about your experience with the body shop. This certainly doesn't reflect our standards for quality and care. I'd like to help resolve these issues as soon as possible—please reach out at your earliest convenience. Thank you, George Simmons - Body Shop Manager - 301-419-2700 or gsimmons@academyfordsales.com

September 24, 2024

Our recall work and oil change was completed quickly and Derek kept us informed during the process. More

by stacypomeroy612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
Sep 24, 2024 -

Academy Ford responded

Stacy, we are happy to hear that Derek was helpful and informative! Thank you for leaving Academy Ford Sales a five-star review.

September 21, 2024

Everyone at the dealership is always helpful and accommodating which makes doing business with them a pleasant experience More

by dwcwkid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al,Tom
Sep 23, 2024 -

Academy Ford responded

Thank you for sharing your positive experience! We're delighted to hear that our team at Academy Ford Sales made everything pleasant and accommodating. We appreciate your support!

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