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Academy Ford

Laurel, MD

4.8
307 Reviews

13401 Baltimore Ave.

Laurel, MD

20707

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Showing 307 reviews

December 28, 2024

I received attentive and friendly service. All my needs were met with professionalism and a smile. I left feeling valued and appreciated, eager to return for future visits. More

by Marietta James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
Dec 30, 2024 -

Academy Ford responded

Marietta, we're delighted to hear that you felt valued and appreciated during your visit to Academy Ford Sales. Thank you for sharing your experience with us! We look forward to welcoming you back in the future.

December 27, 2024

Always very personal and friendly. Derek is the best. Always professional and courteous. Great experience More

by sbremerm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
Dec 27, 2024 -

Academy Ford responded

We're delighted to hear that Derek provided you with a personal and friendly experience at Academy Ford Sales. Thank you for sharing your positive feedback!

December 24, 2024

Excellent customer service for the service department. Extremely friendly service members that greeting you with smile. More

by samarobetu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
Dec 26, 2024 -

Academy Ford responded

Thank you for highlighting the excellent customer service at Academy Ford Sales! We're delighted to hear that our team made your experience a positive one with their friendly smiles. We appreciate your feedback and look forward to serving you again in the future!

December 14, 2024

Always courteous, reliable, and on time Mr Powell as always very nice and helpful ,great service tec More

by victortravers912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Alvin Powell service Tec
Dec 16, 2024 -

Academy Ford responded

We are glad to hear that Mr. Powell and our team have provided excellent service. Thanks for choosing Academy Ford!

December 12, 2024

Wonderful salesperson. Great experience. Very smooth purchase, Paperwork went well. I would refer to friends. More

by Debbie Crouch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russ Hawthorne
Dec 12, 2024 -

Academy Ford responded

Debbie, we're delighted to hear you had a smooth experience with us at Academy Ford Sales. Thank you for considering recommending us to your friends!

December 09, 2024

Everyone we have dealt with has been extremely pleasant from the purchase and service coming to our house . All around quality experience More

by Bowiecarman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie and both techs who came to house polite , respectful and very capable
Dec 10, 2024 -

Academy Ford responded

We're delighted to hear about your positive experience with our team at Academy Ford Sales. Thank you for sharing your feedback!

December 05, 2024

I had an excellent experience with Amy. She walked me thru the process of purchasing my new vehicle. She asked me what type of vehicle I was looking for, took me on a test drive, and answer More

by hhc_leslie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amy
Dec 05, 2024 -

Academy Ford responded

Thank you for sharing your experience with Amy at Academy Ford Sales! We're delighted to hear she provided such helpful and thorough service throughout your car-buying journey. Enjoy the new vehicle, and we appreciate the recommendation!

December 04, 2024

I've been getting my car serviced at Academy Ford in Laurel for years. The staff is professional, considerate, and respectful. They never disappoint. More

by Mel G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvin Powell
Dec 05, 2024 -

Academy Ford responded

Mel, we're delighted to hear that you've consistently had a positive experience with our team at Academy Ford Sales. Thank you for your continued trust and support!

December 04, 2024

Great people to work with. They always make the extra effort to please the customer. More

by dwcwkid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick,Daniel
Dec 05, 2024 -

Academy Ford responded

We're elated to hear that our team has demonstrated our commitment to customer service at Academy Ford Sales! Thank you for the fantastic review!

December 03, 2024

Academy Ford has serviced my Bronco and continues to provide excellent, friendly, professional service. Recently experienced the mobile service, saved me alot of time and very much appreciated! More

by Dalton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Very Helpful! Sorry forgot names
Dec 03, 2024 -

Academy Ford responded

We're delighted to hear that our mobile service at Academy Ford Sales saved you time and provided the excellent, friendly service you expect. Thank you for trusting us with your Bronco, Dalton!

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