Academy Ford
Laurel, MD
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I had a great experience. The service was quality. The attitude was professional. I appreciate the work that Academy’s service department performs on our vehicles. The service was quality. The attitude was professional. I appreciate the work that Academy’s service department performs on our vehicles. More
I have to say that Amy was very kind from the beginning. We know that dealers tend to write you a lot and push you to buy, but with her everything was smooth. She explained all the benefits of buying and wa We know that dealers tend to write you a lot and push you to buy, but with her everything was smooth. She explained all the benefits of buying and was always willing to help during the purchase process with good communication. I am happy with the decision I made to buy my car there and that a woman helped me and understood my needs. THANK YOU! More
Body shop work done. Had roof of F-150 repaired and repainted. Also had hood of truck repainted. Many imperfections showing through on the roof. Dirt/dust was painted ove Had roof of F-150 repaired and repainted. Also had hood of truck repainted. Many imperfections showing through on the roof. Dirt/dust was painted over and now visible on hood. Quality control issue? When I picked up the vehicle from Academy Ford, there were leaves, twigs/branches, bird droppings all over the vehicle...apparently someone thought it was a good idea to park the newly painted vehicle under a tree. After I got home, when I walked around the vehicle after parking it in the driveway, I noticed damage to the truck that did not exist before I dropped it off to be worked on...many new scratches on the body and a door ding from another vehicle now exists on the rear quarter panel of the truck. I called Brian Hunter in the service department immediately and he assured me that some one from the Body Shop would contact me first thing Monday morning, September 23, 2024 to rectify the damage. It is now Wednesday afternoon, September 25, 2024...no call yet. More