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Academy Ford
Laurel, MD
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Great service, friendly staff. My problem is that two times so far I’ve gone in for service, and was told repairs were not covered by warranty. I had to question why both times, My problem is that two times so far I’ve gone in for service, and was told repairs were not covered by warranty. I had to question why both times, and do my own research to show that, yes both services were covered by warranty. If I had blindly accepted their word, I’d be out $2000 of covered repairs. Other than that, no issues. More
10/10 experience. I scheduled a test drive online of the vehicle I wanted and the day of I worked with Ainoa. She is knowledgeable, responsive, and pleasant to work wi I scheduled a test drive online of the vehicle I wanted and the day of I worked with Ainoa. She is knowledgeable, responsive, and pleasant to work with. Irv, owner of the dealership (I believe), also lended his support of my exploration of the vehicle and ultimate purchase. It was a seamless transaction with most of the "delay" being on my end, accounting for decision-making. Overall, quick and easy process with pleasant employees of Academy Ford. More
As always Derek consistently keeps us updated on the status of our car repairs and thoroughly explains what the situation was and the repair time frame. status of our car repairs and thoroughly explains what the situation was and the repair time frame. More