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Academy Ford

Laurel, MD

4.8
307 Reviews

13401 Baltimore Ave.

Laurel, MD

20707

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Showing 307 reviews

December 29, 2023

Alvin was great ! very communicative and explained what was done on the repairs that were completed More

by chatamotolinia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvin
Jan 02, 2024 -

Academy Ford responded

Thank you for giving a shout-out to Alvin! We are thrilled that you had a five-star service experience. Safe travels, and we'll see you down the road!

December 26, 2023

Great service, friendly staff. My problem is that two times so far I’ve gone in for service, and was told repairs were not covered by warranty. I had to question why both times, More

by Jjstef86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of names
Jan 02, 2024 -

Academy Ford responded

I'm glad to know you found our service great and staff friendly. However, it's concerning that there was confusion regarding your warranty coverage. Please reach out to Bryant Kellebenz or myself at Academy Ford so we can assist you. Contacts: Brian Hunter - Service Director - (301) 419-2700

December 26, 2023

10/10 experience. I scheduled a test drive online of the vehicle I wanted and the day of I worked with Ainoa. She is knowledgeable, responsive, and pleasant to work wi More

by Dee Mac
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ainoa, Irv
Dec 27, 2023 -

Academy Ford responded

Dee, we're so glad to know that Ainoa and Irv provided you with a seamless car-buying experience at Academy Ford Sales. We appreciate your feedback and are here for any future needs!

December 22, 2023

Professional, friendly, courteous, efficient, timely, competent. Why do I need to add more words than needed? More

by irs001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek and the lady at checkout whose name I did not get.
Dec 22, 2023 -

Academy Ford responded

We appreciate your stellar review and the positive words of our team at Academy Ford Sales! Thanks for choosing us and for sharing your feedback!

December 22, 2023

Derek's experience, knowledge and great personality enables him to provide outstanding customer and automotive service. More

by CCarpen296
Recommend Dealer
Yes
Employees Worked With
Derek
Dec 23, 2023 -

Academy Ford responded

We're delighted to know that Derek's expertise and personality made your experience at Academy Ford Sales a memorable one. Thank you for the positive feedback!

December 21, 2023

The service at Academy Ford couldn’t have been any easier. I would highly recommend them More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryant.
Dec 21, 2023 -

Academy Ford responded

We appreciate your business and your review! Thanks from the Academy Ford Sales Team, David!

December 19, 2023

Everyone was very helpful and the service was great. I. Will recommend Academy to my friends and family More

by Chris5971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derick
Dec 19, 2023 -

Academy Ford responded

Chris, we're glad to know you had a great experience at Academy Ford Sales! Thanks for recommending us to your friends and family.

December 18, 2023

The service is always the best. The car sales folks are not. I recommend repairs to all my friends. More

by Vmccarter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Farrell
Dec 18, 2023 -

Academy Ford responded

Thank you for sharing your kind regards for our service team. However, I apologize if you did not have the same seamless experience with our sales department. I would be happy to discuss any ongoing corners to see how we can improve moving forward. Please reach out at your convenience. Thank you, Brian Hunter - Service Director - (301) 419-2700

December 16, 2023

As always Derek consistently keeps us updated on the status of our car repairs and thoroughly explains what the situation was and the repair time frame. More

by Brian Abdo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Watson
Dec 18, 2023 -

Academy Ford responded

Brian, we're glad to know Derek keeps you well-informed about your car repairs at Academy Ford Sales. We appreciate the positive feedback!

December 13, 2023

Carlton was very helpful and patient with us while we purchased a vehicle.He made things smooth sailing and easy. More

by Brittany Anthony
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carolton
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