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Academy Ford

Laurel, MD

Overview
Reviews
4.8
300 Reviews
Call Dealership (800) 714-3103

13401 Baltimore Ave.

Laurel, MD

20707

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Showing 300 reviews

December 18, 2023

The service is always the best. The car sales folks are not. I recommend repairs to all my friends. More

by Vmccarter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Farrell
Report | Print
Dec 18, 2023 -

Academy Ford responded

Thank you for sharing your kind regards for our service team. However, I apologize if you did not have the same seamless experience with our sales department. I would be happy to discuss any ongoing corners to see how we can improve moving forward. Please reach out at your convenience. Thank you, Brian Hunter - Service Director - (301) 419-2700

December 16, 2023

As always Derek consistently keeps us updated on the status of our car repairs and thoroughly explains what the situation was and the repair time frame. More

by Brian Abdo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Watson
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Dec 18, 2023 -

Academy Ford responded

Brian, we're glad to know Derek keeps you well-informed about your car repairs at Academy Ford Sales. We appreciate the positive feedback!

December 13, 2023

Carlton was very helpful and patient with us while we purchased a vehicle.He made things smooth sailing and easy. More

by Brittany Anthony
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carolton
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December 13, 2023

I can always expect great customer service from Academy Ford, this visit didn’t disappoint More

by brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Farrell
Report | Print
December 13, 2023

Wait time wasn’t too long. Pleasant waiting area. Service was good. There were no issues. More

by sam_stewart
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Farrell
Report | Print
December 11, 2023

I found the service department to be very excellent and very helpful and thoughtful of my needs. More

by jsuffness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy, Lisa Farrell
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December 11, 2023

Great service from start to finish! I have no complaints. Mobile service was very convenient since I work from home. Thanks! More

by jessbiz72
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle McCleary, Lisa Farrell
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December 10, 2023

Great service! !! Alvin Powell was professional and very helpful. I happy because this dealership knows my car. More

by tricia7414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Farrell
Report | Print
December 09, 2023

Derek provided exceptional service. My check engine light came on after my initial work was completed, and Derk came out and took a look under the hood. This issue was resolved in less More

by sammy.hopkinsjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
Report | Print
December 08, 2023

First time experience. Was a nice experience, no issues. Everyone seemed friendly for the most part. More

by Big wheels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Farrell
Report | Print
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