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Academy Ford

Laurel, MD

4.8
307 Reviews

13401 Baltimore Ave.

Laurel, MD

20707

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Showing 307 reviews

January 17, 2024

Great service-got me in and out in no time! A class operation from top to bottom! More

by dwcwkid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan
Jan 18, 2024 -

Academy Ford responded

Thank you for the review! We appreciate the kind feedback and hope to see you again at Academy Ford Sales!

January 17, 2024

Reason for service 2 recalls. Although, I was a little skeptical about using a mobile service these guys were great to work with, quick service, very trustworthy, and very pro More

by Rita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryant and
Jan 17, 2024 -

Academy Ford responded

Rita, we're glad to know that our mobile service team at Academy Ford Sales was able to put your concerns at ease and provide a great experience. Thanks for recommending us!

January 12, 2024

It was my first time going to Academy Ford, and from the moment I walked in I was welcomed by friendly smiling faces. Such a professionally run organization. I had a brake recall but they even did a full ch More

by Janine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek and the wonderful gentleman who checked me in, I'm sorry I didn't get his name
Jan 13, 2024 -

Academy Ford responded

Janine, we're delighted to know you had an amazing first experience with us here at Academy Ford Sales! We always aim for top-notch service and it's wonderful that our team could assist with your brake recall. Looking forward to helping out with the Sync system on your next visit! Take care!

January 12, 2024

I have been dealing with Academy Ford for about 30 years and I have received excellent customer service and service from them at all of my visits. I plan on having my vehicles serviced by them in the future More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Watson, Service Advisor, Tech: 2202
Jan 12, 2024 -

Academy Ford responded

David, we're so grateful for your loyalty to Academy Ford Sales over the years! It's wonderful to know that you've consistently received excellent service from us. We look forward to continuing our relationship with you in the future.

January 12, 2024

Things said were needed done less than 6 months ago doesn’t leave a lot of confidence More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
Jan 12, 2024 -

Academy Ford responded

Hi Mike. Thanks for your 4-star rating! However, it's concerning that you are not fully confident in our services. I would appreciate the opportunity to speak with you to see what I can do to help straighten things out. I will search for your contact information, but in case I am unable to locate it, please feel free to give me a call. Thank you, Brian Hunter - Service Director - (301) 419-2700.

January 09, 2024

I have been going to this location,for a period of time and thier customer service is excellent. More

by jayeholloway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
A gentleman,I believe named Alvin
Jan 09, 2024 -

Academy Ford responded

Thank you for being a loyal client of Academy Ford Sales! We appreciate your kind words and look forward to assisting you next time.

January 06, 2024

I did NOT receive email receipt from your home service technician!! Would appreciate your help! More

by bdlogi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
Jan 12, 2024 -

Academy Ford responded

Thank you for bringing this to our attention! I apologize if you did not receive a follow-up email and if you are having some ongoing concerns. I have emailed you a copy of your invoice. The original email sent on 1/5/24 had a typo, which is why you did not receive it. We apologize for any inconvenience here. I would be happy to help further and have provided my contact information here for your convenience. Please reach out when you have a chance. Thank you, Brian Hunter - Service Director - (301) 419-2700

January 06, 2024

Great service I will definitely use this service again It was very convenient and the staff was friendly and got the job done in less than an hour. I work from home I didn’t have to stop working my day was s More

by Frederick Broomfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I’m really bad at remembering names
Jan 08, 2024 -

Academy Ford responded

Frederick, we're glad to know that our team at Academy Ford Sales was able to provide you with a smooth and convenient service. We look forward to assisting you again in the future!

January 05, 2024

Really good service, thanks for helping us, thanks Aiona ... you do good job for us More

by aryel-harimcm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aiona
Jan 05, 2024 -

Academy Ford responded

Aryel, we are so delighted to hear Aiona made your time at Academy Ford Sales so wonderful. Thank you for taking the time to share your feedback with us!

December 31, 2023

Michael and Simmy did a great job communicating the progress of my body repair work to my Bronco. They were professional and friendly. I was pleased with how things turned out. More

by GreatDealer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Tilghman, Simmy
Jan 02, 2024 -

Academy Ford responded

We're glad to know that Michael and Simmy kept you well-informed during your Ford Bronco's repair process at Academy Ford Sales! It's great to see you were happy with the outcome. Thanks for sharing your experience!

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