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Academy Ford

Laurel, MD

Overview
Reviews
4.8
300 Reviews
Call Dealership (800) 714-3103

13401 Baltimore Ave.

Laurel, MD

20707

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Showing 300 reviews

January 18, 2024

Excellent service. Consistent communication from Brian about everything being done with my vehicle. He also explained clearly what was needed to fix the car. More

by Canscott2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
Jan 18, 2024 -

Academy Ford responded

We're glad to know you appreciated Brian's clear communication and excellent service at Academy Ford Sales. Thanks for trusting us with your vehicle, we'll be here if you need anything else!

January 17, 2024

Derek always takes such great care of me and actually all of his customers! He’s a great asset. More

by Sheryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
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Jan 18, 2024 -

Academy Ford responded

Sheryl, thank you for the review! We appreciate the kind feedback about Derek and hope to see you again at Academy Ford Sales!

January 17, 2024

Service Rep was helpful in my service request. It was completed in a timely fashion. More

by JJONES078
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Davis
Report | Print
Jan 18, 2024 -

Academy Ford responded

Thank you for the review! We hope to see you back again at Academy Ford Sales. Safe travels!

January 17, 2024

Great service-got me in and out in no time! A class operation from top to bottom! More

by dwcwkid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan
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Jan 18, 2024 -

Academy Ford responded

Thank you for the review! We appreciate the kind feedback and hope to see you again at Academy Ford Sales!

January 17, 2024

Reason for service 2 recalls. Although, I was a little skeptical about using a mobile service these guys were great to work with, quick service, very trustworthy, and very pro More

by Rita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryant and
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Jan 17, 2024 -

Academy Ford responded

Rita, we're glad to know that our mobile service team at Academy Ford Sales was able to put your concerns at ease and provide a great experience. Thanks for recommending us!

January 12, 2024

It was my first time going to Academy Ford, and from the moment I walked in I was welcomed by friendly smiling faces. Such a professionally run organization. I had a brake recall but they even did a full ch More

by Janine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek and the wonderful gentleman who checked me in, I'm sorry I didn't get his name
Report | Print
Jan 13, 2024 -

Academy Ford responded

Janine, we're delighted to know you had an amazing first experience with us here at Academy Ford Sales! We always aim for top-notch service and it's wonderful that our team could assist with your brake recall. Looking forward to helping out with the Sync system on your next visit! Take care!

January 12, 2024

I have been dealing with Academy Ford for about 30 years and I have received excellent customer service and service from them at all of my visits. I plan on having my vehicles serviced by them in the future More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Watson, Service Advisor, Tech: 2202
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Jan 12, 2024 -

Academy Ford responded

David, we're so grateful for your loyalty to Academy Ford Sales over the years! It's wonderful to know that you've consistently received excellent service from us. We look forward to continuing our relationship with you in the future.

January 12, 2024

Things said were needed done less than 6 months ago doesn’t leave a lot of confidence More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
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Jan 12, 2024 -

Academy Ford responded

Hi Mike. Thanks for your 4-star rating! However, it's concerning that you are not fully confident in our services. I would appreciate the opportunity to speak with you to see what I can do to help straighten things out. I will search for your contact information, but in case I am unable to locate it, please feel free to give me a call. Thank you, Brian Hunter - Service Director - (301) 419-2700.

January 09, 2024

I have been going to this location,for a period of time and thier customer service is excellent. More

by jayeholloway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
A gentleman,I believe named Alvin
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Jan 09, 2024 -

Academy Ford responded

Thank you for being a loyal client of Academy Ford Sales! We appreciate your kind words and look forward to assisting you next time.

January 06, 2024

I did NOT receive email receipt from your home service technician!! Would appreciate your help! More

by bdlogi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
Report | Print
Jan 12, 2024 -

Academy Ford responded

Thank you for bringing this to our attention! I apologize if you did not receive a follow-up email and if you are having some ongoing concerns. I have emailed you a copy of your invoice. The original email sent on 1/5/24 had a typo, which is why you did not receive it. We apologize for any inconvenience here. I would be happy to help further and have provided my contact information here for your convenience. Please reach out when you have a chance. Thank you, Brian Hunter - Service Director - (301) 419-2700

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