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Academy Ford

Laurel, MD

Overview
Reviews
4.8
300 Reviews
Call Dealership (800) 714-3103

13401 Baltimore Ave.

Laurel, MD

20707

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Showing 300 reviews

February 10, 2024

My service adviser Andy was very helpful in making sure I was aware what was going on with my vehicle throughout the day. My truck was picked up and dropped off smoothly. I will definitely be a repeat costum More

by bjurney.90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
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Feb 12, 2024 -

Academy Ford responded

We're glad to know that Andy and our team at Academy Ford Sales were able to provide you with a smooth service experience. We appreciate your feedback, and look forward to seeing you again in the future!

February 09, 2024

Timely, professional, detail oriented and they communicated with me throughout the process. Manager pleasantly caring. More

by momsilva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryant service manager send the guys
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Feb 12, 2024 -

Academy Ford responded

Thanks for the positive feedback! We're glad to know you had a great experience with our team at Academy Ford Sales.

February 08, 2024

I have bought and serviced multiple cars at this dealership. They are honest and efficient More

by Deuce2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek, all service writers
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Feb 09, 2024 -

Academy Ford responded

Thank you for taking the time to share your experience at Academy Ford Sales! We appreciate your shoutout to our team. Take care!

February 02, 2024

I drive all the way from Virginia because Academy Ford takes such good care of my Explorer. That should say it all! More

by Jimmy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Watson
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Feb 02, 2024 -

Academy Ford responded

Jimmy, we're so grateful you make the trip from Virginia for your Explorer's care at Academy Ford! Your trust in us means a lot. Safe travels until next time!

February 01, 2024

The service was great, and it was really fast service. Andy kept me informed of my vehicle service every step of the way. Great customer service I’ve received. More

by Tboxdale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
Report | Print
Feb 01, 2024 -

Academy Ford responded

We're glad to know you had a great experience with our service department at Academy Ford Sales. It's wonderful that Andy kept you well-informed throughout the process! Thanks for your feedback and we look forward to serving you again in the future.

January 28, 2024

Andy was pleasant and and absolutely helped with my dilemma. I appreciate you Andy. Thanks More

by ribonndaskai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
Report | Print
Jan 29, 2024 -

Academy Ford responded

Thank you for stopping by to leave Andy and Academy Ford Sales a wonderful review!

January 26, 2024

Bryan S. and Mr. Scott Mobile Service is Excellent. Their very professional, always shows up and completes the assignment. Their so dependable that my job h More

by zsa0305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan S. and Mr. Scott Mobile Service
Report | Print
Jan 26, 2024 -

Academy Ford responded

We're delighted to know that Bryan and Mr. Scott have been providing excellent service for your fleet vehicles at Academy Ford Sales! Your trust in us is greatly appreciated, and we'll continue doing our best to meet your expectations. Thanks for the praise!

January 23, 2024

best dealer in the state of Maryland go there all the time for service thank you More

by lostbff470
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
alvin
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Jan 23, 2024 -

Academy Ford responded

Thank you for being a loyal Academy Ford Sales customer! We look forward to your next visit.

January 23, 2024

Andy ,the customer representative kept me advised of what was going on and he is very courteous! More

by William Peteduel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Davis
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Jan 23, 2024 -

Academy Ford responded

Thank you for leaving Academy Ford Sales a five-star review, William! We are happy to hear that Andy was helpful and kept you updated. See you next time!

January 23, 2024

Easy to schedule appointment, efficient check-in, and amount of time for work was as told More

by Carmen L.
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not notice name
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Jan 24, 2024 -

Academy Ford responded

Thank you for choosing Academy Ford Sales, Carmen! It's fantastic to hear you had a 5-star experience with our service team.

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