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Academy Ford

Laurel, MD

4.8
307 Reviews

13401 Baltimore Ave.

Laurel, MD

20707

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Showing 307 reviews

March 05, 2024

The service writer was courteous and through in caring for my vehicle. He was also a real gentleman. More

by hanewman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Davis
Mar 06, 2024 -

Academy Ford responded

We are so happy that our Academy Ford Sales team earned your five stars. Thanks for taking the time to leave us a review!

March 01, 2024

Always friendly and helpful, Alvin was polite and greeted me with a smile . Did not here about the recall on my truck, something about a hub bolt , I will inquire again soon . More

by davediaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvin Powell
Mar 02, 2024 -

Academy Ford responded

We appreciate your positive feedback about our team at Academy Ford Sales! We're glad to know you had a friendly and helpful experience. Please feel free to reach out regarding the recall on your truck, we'll be happy to assist you further. Best, Brian Hunter - Service Director - (301) 419-2700

March 01, 2024

I have my ups and downs with this dealership but Al has gone the extra mile to improve my experience. He has helped with many of my concerns and issues to improve transactions. More

by Johnny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvin Powell
Mar 01, 2024 -

Academy Ford responded

Johnny, it's great to know that Al has been there to assist you at Academy Ford Sales. We always aim for a positive experience and we're glad he could help improve yours!

March 01, 2024

Academy Ford surpassed expectations. Colin’s expertise in detailing the Ford Lightning made the purchase seamless. The finance department’s honesty was notable, adding to the outstanding More

by auwadineke
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colin Campbell
Mar 04, 2024 -

Academy Ford responded

We're delighted to know that Colin and our finance team at Academy Ford Sales were able to provide you with a seamless purchase experience. Thanks for the high recommendation!

February 29, 2024

I received excellent service today and every time I come to Academy Ford. Thanks Derek More

by Poncho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
Feb 29, 2024 -

Academy Ford responded

All of us at Academy Ford Sales are happy to see this wonderful feedback! We'll make sure to share this positive review with Derek. Thank you, Poncho!

February 29, 2024

It was ok. I was told the job would take 4 hours. It actually took 8.5 hours. I was the last person in the service department. More

by Troy.queen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember
Mar 01, 2024 -

Academy Ford responded

It's disappointing to see this feedback, as it does not reflect our commitment to timely and accommodating service. Our team provided a shuttle for you and assured you that we would contact you upon the completion of service. Your vehicle was ready shortly after you returned to our facility, but we do apologize for any inconvenience or confusion. Please consider reaching out directly if we can clear up any remaining concerns. - The Academy Ford Sales Team

February 28, 2024

I was taking care of by my service contact with kindness and professionalism in taking care of me and the 2 drivers who shuttled me home and back we’re very nice and friendly to me so thanks for a nice visi More

by cdunphy457
Recommend Dealer
Yes
Employees Worked With
I had contact with 3 a service advisor and 2 shuttle drivers
Feb 29, 2024 -

Academy Ford responded

We're so glad to know that you had a positive experience with our service department and shuttle drivers at Academy Ford Sales. Thank you for your kind words! We are here for anything else you might need down the road!

February 26, 2024

Albert was great to work with through the whole process and very proffesional.. I would reccomend him to anyone looking for a ford. More

by sconn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albert Montagna
Feb 26, 2024 -

Academy Ford responded

We're glad to know that Albert provided a great experience for you at Academy Ford Sales. Your recommendation means the world to us! Thank you and happy driving!

February 23, 2024

Scott and Brian are amazing. ..they arrive on time and are very polite and efficient ...they did 4 vehicles and explained everything that was done and need to be looked at..I woul More

by ducktel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian and Scott
Feb 23, 2024 -

Academy Ford responded

We're delighted to know that Scott and Brian provided you with excellent service! It's great to see your recommendation for our mobile services at Academy Ford Sales. Thanks for the review, we appreciate it!

February 22, 2024

They always take me in for service without an appointment and always take good care of me More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian
Feb 22, 2024 -

Academy Ford responded

Mike, we are glad to hear that our team has taken excellent care of your service needs. Thank you for being a loyal client of Academy Ford Sales!

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