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Academy Ford

Laurel, MD

Overview
Reviews
4.8
300 Reviews
Call Dealership (800) 714-3103

13401 Baltimore Ave.

Laurel, MD

20707

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By Type

Showing 300 reviews

March 08, 2024

Andy did a great job keeping me updated & advising what was going on with my vehicle. More

by Chris D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
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Mar 08, 2024 -

Academy Ford responded

Chris, thank you for sharing your top-notch service experience with Andy at Academy Ford Sales! We hope you have a stellar day!

March 07, 2024

It was the easiest car purchase i ever had the entire team at academy ford was very helpful More

by irvin.silverman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Irv silverman jeff scott
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Mar 07, 2024 -

Academy Ford responded

Reviews like this one make our day! Thanks from the Academy Ford Sales team. Enjoy every mile in your new car.

March 05, 2024

A+ SERVICE AS ALWAYS! FRIENDLY STAFF AND VERY COMPETITIVE PRICING Highly recommend Academy Ford for all your automotive needs More

by Cahlubb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BRIAN
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Mar 05, 2024 -

Academy Ford responded

Cahlubb, we're delighted to know you had an A+ experience with us at Academy Ford Sales! Thanks for recommending our dealership and services. We appreciate your support!

March 05, 2024

The service writer was courteous and through in caring for my vehicle. He was also a real gentleman. More

by hanewman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Davis
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Mar 06, 2024 -

Academy Ford responded

We are so happy that our Academy Ford Sales team earned your five stars. Thanks for taking the time to leave us a review!

March 01, 2024

Always friendly and helpful, Alvin was polite and greeted me with a smile . Did not here about the recall on my truck, something about a hub bolt , I will inquire again soon . More

by davediaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvin Powell
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Mar 02, 2024 -

Academy Ford responded

We appreciate your positive feedback about our team at Academy Ford Sales! We're glad to know you had a friendly and helpful experience. Please feel free to reach out regarding the recall on your truck, we'll be happy to assist you further. Best, Brian Hunter - Service Director - (301) 419-2700

March 01, 2024

I have my ups and downs with this dealership but Al has gone the extra mile to improve my experience. He has helped with many of my concerns and issues to improve transactions. More

by Johnny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvin Powell
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Mar 01, 2024 -

Academy Ford responded

Johnny, it's great to know that Al has been there to assist you at Academy Ford Sales. We always aim for a positive experience and we're glad he could help improve yours!

March 01, 2024

Academy Ford surpassed expectations. Colin’s expertise in detailing the Ford Lightning made the purchase seamless. The finance department’s honesty was notable, adding to the outstanding More

by auwadineke
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colin Campbell
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Mar 04, 2024 -

Academy Ford responded

We're delighted to know that Colin and our finance team at Academy Ford Sales were able to provide you with a seamless purchase experience. Thanks for the high recommendation!

February 29, 2024

It was ok. I was told the job would take 4 hours. It actually took 8.5 hours. I was the last person in the service department. More

by Troy.queen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember
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Mar 01, 2024 -

Academy Ford responded

It's disappointing to see this feedback, as it does not reflect our commitment to timely and accommodating service. Our team provided a shuttle for you and assured you that we would contact you upon the completion of service. Your vehicle was ready shortly after you returned to our facility, but we do apologize for any inconvenience or confusion. Please consider reaching out directly if we can clear up any remaining concerns. - The Academy Ford Sales Team

February 29, 2024

I received excellent service today and every time I come to Academy Ford. Thanks Derek More

by Poncho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
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Feb 29, 2024 -

Academy Ford responded

All of us at Academy Ford Sales are happy to see this wonderful feedback! We'll make sure to share this positive review with Derek. Thank you, Poncho!

February 28, 2024

I was taking care of by my service contact with kindness and professionalism in taking care of me and the 2 drivers who shuttled me home and back we’re very nice and friendly to me so thanks for a nice visi More

by cdunphy457
Recommend Dealer
Yes
Employees Worked With
I had contact with 3 a service advisor and 2 shuttle drivers
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Feb 29, 2024 -

Academy Ford responded

We're so glad to know that you had a positive experience with our service department and shuttle drivers at Academy Ford Sales. Thank you for your kind words! We are here for anything else you might need down the road!

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