Academy Ford

Purchased my Ford Explorer from Academy Ford in Laurel MD and have changed my mind about not using the dealership service dept. The service department is outstanding. Always professional and clear communica and have changed my mind about not using the dealership service dept. The service department is outstanding. Always professional and clear communication with Derek my service advisor. The entire staff seems pleased to be working there. More

Good customer service the whole time I was there. I would definitely come back again . I would definitely come back again . More

Academy Ford has been servicing my vehicles since I purchased a 2008 Ford Edge from them. Service is excellent! purchased a 2008 Ford Edge from them. Service is excellent! More

Academy Ford and all of its employee in the Service Department always the best interest of the customers in their interactions. Department always the best interest of the customers in their interactions. More

First experience with mobile service and I was very impressed by not only the capabilities of the mobile unit but also with the experience and customer service provided by the technicians. impressed by not only the capabilities of the mobile unit but also with the experience and customer service provided by the technicians. More

Alvin is a real asset to your dealership. He was knowledgeable about my problem and told me exactly what was needed. Then he explained to me how long it would take and was spot on . Having em He was knowledgeable about my problem and told me exactly what was needed. Then he explained to me how long it would take and was spot on . Having employees like Alvin will make Academy Ford my go to for service on my truck and if I decide to purchase a new truck I definitely will look first at Academy Ford More

Andy was articulate and compassionate. Professional from the start The issue is yet to be resolved but he was an excellent representative for the company Professional from the start The issue is yet to be resolved but he was an excellent representative for the company More

Been using Academy for many years, always get great service with or without an appointment service with or without an appointment More

Derek Watson outstanding service adviser excellent customer service skills champion who has year's of knowledgeable experience about Ford Automobiles he has taken extremely good care of my pick u customer service skills champion who has year's of knowledgeable experience about Ford Automobiles he has taken extremely good care of my pick up truck and my car and also my wife explorer we give him a 10 More

I was pleased with the service, professionalism and friendly staff. I was seen exactly at my appointment time. My service technician Andy was very informative on what service was needed and the total c friendly staff. I was seen exactly at my appointment time. My service technician Andy was very informative on what service was needed and the total cost of the visit. The communication was on point. My car was finished before the guesstimate time given...which was nice and the total was less than I expected so that was a plus. Thank you Academy Ford! More