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Academy Ford

Laurel, MD

4.8
300 Reviews

13401 Baltimore Ave.

Laurel, MD

20707

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Showing 300 reviews

May 21, 2024

Been using Academy for many years, always get great service with or without an appointment More

by Dilbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derick
May 21, 2024 -

Academy Ford responded

Thank you for your confidence in Academy Ford Sales, and for your business. We are grateful to have you as a customer, Dilbert!

May 21, 2024

Derek Watson outstanding service adviser excellent customer service skills champion who has year's of knowledgeable experience about Ford Automobiles he has taken extremely good care of my pick u More

by RudolphBattle11800
Workmanship
Recommend Dealer
Yes
Employees Worked With
Derek Watson
May 21, 2024 -

Academy Ford responded

Rudolph, it's great to know that Derek has been providing you with excellent service at Academy Ford Sales. We appreciate your kind words and high rating!

May 16, 2024

I was pleased with the service, professionalism and friendly staff. I was seen exactly at my appointment time. My service technician Andy was very informative on what service was needed and the total c More

by lgrantham18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
May 17, 2024 -

Academy Ford responded

We're delighted to know you had a positive experience with our team at Academy Ford Sales! It's great that Andy was able to provide informative service and efficient communication. We appreciate your feedback, thank you for choosing us!

May 15, 2024

Job was done on time and complete. A good experience with the people envolved with the work done. More

by Maz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al in service
May 16, 2024 -

Academy Ford responded

Maz, it was our pleasure to assist you. Thank you from all of us here at Academy Ford Sales!

May 14, 2024

The customer service was good Andy kept me informed of any changes and knew I had a certain time to be finish and made sure i was out on time. More

by rdendy20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
May 14, 2024 -

Academy Ford responded

We're glad to know that our team at Academy Ford Sales provided you with timely and informative service. Thanks for sharing your experience, we appreciate it!

May 10, 2024

Derek is always been good to work with very informative and Provides excellent service Highly recommend More

by Brian Abdo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Watson
May 10, 2024 -

Academy Ford responded

Brian, we're glad to know Derek provided excellent service during your visit at Academy Ford Sales. We appreciate the recommendation and look forward to assisting you in the future!

May 10, 2024

I drive longer distance to Academy Ford for service for the excellent experiences. Al (Service Advisor) is great to work with. He explains the service details clearly and provides good recommendations. Hi More

by TC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Powell
May 10, 2024 -

Academy Ford responded

We're so glad to know that you've had excellent experiences with us at Academy Ford Sales, especially with Al! We appreciate your recommendation and look forward to continuing providing top-notch service. Safe travels!

May 09, 2024

Easy to schedule, flexible Great! I am thankful for the mobile service program and thankful to Jackie in checking that warranty work could be done. More

by clenk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
May 09, 2024 -

Academy Ford responded

We're glad to know that our mobile service program and flexible scheduling at Academy Ford Sales worked well for you! We'll pass your thanks on to Jackie. Safe travels ahead!

May 09, 2024

Great service department. Tires needed replacing, the were ordered, de po vered and installed quickly and correctly in less than 48 hours. More

by bainclan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Watson
May 10, 2024 -

Academy Ford responded

We're glad to know our service department at Academy Ford Sales could assist with your tire replacement swiftly and accurately. Thanks for the positive feedback!

May 08, 2024

Great customer service from Alvin. He makes you feel like you are the most important person there. He keeps us informed and explains everything. More

by vrush1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvin and Brian
May 08, 2024 -

Academy Ford responded

We're delighted to know that Alvin provided you with top-notch service at Academy Ford Sales. It's great to see our team making customers feel valued and well-informed! Thanks for the review.

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