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Academy Ford

Laurel, MD

4.8
329 Reviews

13401 Baltimore Ave.

Laurel, MD

20707

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Showing 329 reviews

April 23, 2025

I am always very pleased with the whole team at Academy and this service visit was no exception! More

by dwcwkid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Woods, Derrick Watson and Daniel
Apr 24, 2025 -

Academy Ford responded

We couldn't ask for a better review of Academy Ford Sales. Thanks so much!

April 16, 2025

The sales agent was very polite and understanding. He knew exactly what he was doing and I’ll say he was fantastic More

by Wonder
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John
Apr 17, 2025 -

Academy Ford responded

We're delighted to hear that our sales agent provided a fantastic experience at Academy Ford Sales. Thank you for sharing your positive feedback!

April 14, 2025

Walk in service was great in and out on time great customer service. I appreciate the service rep keeping me informed while I wait. More

by Fatboy2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvin Powell
Apr 14, 2025 -

Academy Ford responded

We're delighted to hear that our walk-in service met your expectations at Academy Ford Sales! Keeping you informed and providing timely service is what we strive for. Thanks for sharing your experience with us!

April 10, 2025

Always an enjoyable experience when we visit the dealership. Our concerns are addressed the first time. More

by stacypomeroy612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
Apr 10, 2025 -

Academy Ford responded

It's fantastic to hear that your visits to Academy Ford Sales have been consistently enjoyable and efficient, Stacy. We appreciate your trust in us, and we're always here to address any concerns you may have!

April 09, 2025

Andy did a great job explaining the needed repairs. Thank you very much. Ford Ford More

by MY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
Apr 09, 2025 -

Academy Ford responded

Thank you for reviewing Andy and Academy Ford Sales! It was so kind of you to share your experience!

April 09, 2025

The staff were very attentive, friendly, ready to help you and to answer any questions. Location very convenient and really appreciate the ride back home provided by them. Really happy with the service. More

by elisamata13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
Apr 10, 2025 -

Academy Ford responded

Elisa, we're delighted to hear that our team at Academy Ford Sales provided attentive and friendly service. It's great to know you found the location convenient and appreciated the ride back home. Thank you for sharing your experience!

April 07, 2025

I been a Customer for over 25 yrs. Upon arrival I checked my vehicle in for service. I wasn't informed of the price of routine maintenance. which Ive been getting for the last 9 year More

by DeVore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Desk
Apr 08, 2025 -

Academy Ford responded

Dear Mr. Devore, Thank you for reaching out and sharing your feedback. We deeply value your 25 years of loyalty, and we sincerely apologize for the confusion and frustration you've experienced during your recent service visit. We understand how important transparency is, especially when it comes to pricing, and we regret that we didn’t clearly communicate the changes to our service offerings and pricing. We strive to ensure that all customers are fully informed of the services and costs before proceeding, and we fell short in this instance. Your feedback about the lack of communication regarding "The Works" package is invaluable to us, and we are taking it seriously to improve our customer experience moving forward. Please allow us to make this right. We would be happy to look into your specific situation and discuss options to ensure you're satisfied with the service. Feel free to contact me directly at 240-790-8600, or we can reach out to you at your convenience to resolve this matter. Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to regain your trust. Best regards, Danny Sejour Guest Experience Manager Academy Ford dsejour@academyfordsales.com

April 04, 2025

They sell used cars that are in poor shape and will need $$ to fix. They hide under the excuse that their cars pass maryland inspection but truth is, for example, brakes will pass as long as they are not me More

by Unhappy customer who won't be back
Recommend Dealer
No
Employees Worked With
Not important
Apr 08, 2025 -

Academy Ford responded

It's concerning to hear about your experience with the condition of our used cars. We strive for transparency and quality in all our vehicles, so this feedback is important to us. If you're open to discussing further, please reach out at your convenience. Thank you, Daniel Sejour - Guest Experience Manager - dsejour@academyfordsales.com

April 03, 2025

Great group of people. They're considerate and always work towards excellence. Bryant is a great manager and Derek is my go to guy. Appreciate there service. More

by Babs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek and Bryant
Apr 04, 2025 -

Academy Ford responded

Thank you for the wonderful feedback! We're delighted to hear that Bryant and Derek provided excellent service at Academy Ford Sales. We appreciate your support and look forward to serving you again in the future!

April 01, 2025

Great service, great people working at the dealership! A 5 star establishment. They come to you and your convenience and are able to help you with anything your car needs More

by lamautomatic@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
Apr 23, 2025 -

Academy Ford responded

Thank you for the fantastic feedback! We're delighted to hear that our team at Academy Ford Sales provided such convenient and helpful service. We appreciate your support and look forward to assisting with any future car needs! - Daniel Sejour - Guest Experience Manager - dsejour@academyfordsales.com

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