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Academy Ford

Laurel, MD

4.8
299 Reviews

13401 Baltimore Ave.

Laurel, MD

20707

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Showing 299 reviews

January 02, 2025

The service technicians were very friendly and professional. The service was performed within a timely manner. Having the service performed at home while I was off saved me time and money!! Did n More

by l.kelly14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember their names
Jan 02, 2025 -

Academy Ford responded

We're glad to hear that our Academy Ford Sales team provided you with convenient and efficient service right at your home! Thanks for sharing your experience.

January 01, 2025

Personal was courteous, on time and easy to deal with. Made extremely easy by coming to my home to perform the recall fix. More

by Quarles.Patricia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Please look up, do not recall their names.
Jan 02, 2025 -

Academy Ford responded

Patricia, we're delighted to hear that our team at Academy Ford Sales made the recall fix convenient for you. Thank you for sharing your experience!

December 28, 2024

I received attentive and friendly service. All my needs were met with professionalism and a smile. I left feeling valued and appreciated, eager to return for future visits. More

by Marietta James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
Dec 30, 2024 -

Academy Ford responded

Marietta, we're delighted to hear that you felt valued and appreciated during your visit to Academy Ford Sales. Thank you for sharing your experience with us! We look forward to welcoming you back in the future.

December 27, 2024

Always very personal and friendly. Derek is the best. Always professional and courteous. Great experience More

by sbremerm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
Dec 27, 2024 -

Academy Ford responded

We're delighted to hear that Derek provided you with a personal and friendly experience at Academy Ford Sales. Thank you for sharing your positive feedback!

December 24, 2024

Excellent customer service for the service department. Extremely friendly service members that greeting you with smile. More

by samarobetu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
Dec 26, 2024 -

Academy Ford responded

Thank you for highlighting the excellent customer service at Academy Ford Sales! We're delighted to hear that our team made your experience a positive one with their friendly smiles. We appreciate your feedback and look forward to serving you again in the future!

December 14, 2024

Always courteous, reliable, and on time Mr Powell as always very nice and helpful ,great service tec More

by victortravers912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Alvin Powell service Tec
Dec 16, 2024 -

Academy Ford responded

We are glad to hear that Mr. Powell and our team have provided excellent service. Thanks for choosing Academy Ford!

December 12, 2024

Wonderful salesperson. Great experience. Very smooth purchase, Paperwork went well. I would refer to friends. More

by Debbie Crouch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russ Hawthorne
Dec 12, 2024 -

Academy Ford responded

Debbie, we're delighted to hear you had a smooth experience with us at Academy Ford Sales. Thank you for considering recommending us to your friends!

December 09, 2024

Everyone we have dealt with has been extremely pleasant from the purchase and service coming to our house . All around quality experience More

by Bowiecarman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie and both techs who came to house polite , respectful and very capable
Dec 10, 2024 -

Academy Ford responded

We're delighted to hear about your positive experience with our team at Academy Ford Sales. Thank you for sharing your feedback!

December 05, 2024

I had an excellent experience with Amy. She walked me thru the process of purchasing my new vehicle. She asked me what type of vehicle I was looking for, took me on a test drive, and answer More

by hhc_leslie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amy
Dec 05, 2024 -

Academy Ford responded

Thank you for sharing your experience with Amy at Academy Ford Sales! We're delighted to hear she provided such helpful and thorough service throughout your car-buying journey. Enjoy the new vehicle, and we appreciate the recommendation!

December 04, 2024

I've been getting my car serviced at Academy Ford in Laurel for years. The staff is professional, considerate, and respectful. They never disappoint. More

by Mel G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvin Powell
Dec 05, 2024 -

Academy Ford responded

Mel, we're delighted to hear that you've consistently had a positive experience with our team at Academy Ford Sales. Thank you for your continued trust and support!

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