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Academy Ford

Laurel, MD

4.8
307 Reviews

13401 Baltimore Ave.

Laurel, MD

20707

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Showing 307 reviews

February 22, 2025

Derek Watson in Service is the main reason we do business with Academy Ford. He is excellent! More

by C.deeganprice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Watson
February 18, 2025

I alway's get excellent customer service from Academy Ford they take good care of my vehicle More

by smitay8888
Recommend Dealer
Yes
Employees Worked With
Andy
Feb 18, 2025 -

Academy Ford responded

Thank you for trusting Academy Ford Sales with your vehicle! See you next time!

February 04, 2025

The staff was very professional, kind and respectful, the service was excellent and faster of course I ll back when be necessary More

by luciano676
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
Feb 05, 2025 -

Academy Ford responded

Luciano, we're delighted to hear you had such a positive experience with our team at Academy Ford Sales. We look forward to welcoming you back whenever needed!

January 25, 2025

Drop off was fast and easy. Service advisor called me with his findings in about 90 minutes. Car was ready about three hours after I decided what I wanted them to do. Everything More

by Terry.goodell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvin
Jan 27, 2025 -

Academy Ford responded

Terry, we're delighted to hear that your experience with Academy Ford Sales was smooth and efficient. Thank you for sharing your positive feedback!

January 19, 2025

Friendly customer service and thorough inspection of requested service was provided. I’ve utilized this dealership for about a year and have no chief complaints. More

by Stephen.wheeler.jr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
Jan 20, 2025 -

Academy Ford responded

Stephen, thank you for your continued trust in Academy Ford Sales! We're glad to hear our team has consistently provided friendly service and thorough inspections. Looking forward to serving you again soon!

January 14, 2025

Great service, friendly helpful staff. I’ve been a customer since 2008. I wouldn’t trust my car to anyone else. More

by mmcmahon2709
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvin Powell
Jan 15, 2025 -

Academy Ford responded

Thank you for your loyalty and kind words about our team at Academy Ford Sales! We're delighted to have earned your trust over the years. Looking forward to continuing to serve you in the future!

January 13, 2025

Derek kept me informed on the status of vehicle, and when I called and left a message he was quicknto contact with the answer. More

by sbec0314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
Jan 14, 2025 -

Academy Ford responded

We're delighted to hear that Derek provided you with excellent communication and service updates at Academy Ford Sales. Thank you for sharing your experience, and we're here if you need anything else!

January 07, 2025

The Service Manager and Technician provided efficient 5-Point Inspection: The Works was expertly carried out. Upon making a request for the oil change, I was told that I would receive the Multi Point Ins More

by henryo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor Mr. Alvin Powell and the Maintenace Technician #323
Jan 08, 2025 -

Academy Ford responded

We're delighted to hear that our team at Academy Ford Sales took great care of your vehicle and even found the nail in your tire! It's wonderful knowing you left satisfied with both the service and discount. Safe travels ahead!

January 02, 2025

The service technicians were very friendly and professional. The service was performed within a timely manner. Having the service performed at home while I was off saved me time and money!! Did n More

by l.kelly14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember their names
Jan 02, 2025 -

Academy Ford responded

We're glad to hear that our Academy Ford Sales team provided you with convenient and efficient service right at your home! Thanks for sharing your experience.

January 01, 2025

Personal was courteous, on time and easy to deal with. Made extremely easy by coming to my home to perform the recall fix. More

by Quarles.Patricia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Please look up, do not recall their names.
Jan 02, 2025 -

Academy Ford responded

Patricia, we're delighted to hear that our team at Academy Ford Sales made the recall fix convenient for you. Thank you for sharing your experience!

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