Academy Ford
Laurel, MD
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Never Again. Diagnostic test for Check Engine light was $179. This is free at other Ford dealerships. Wanted to charge me $250 for a purge valve (online price$25- Diagnostic test for Check Engine light was $179. This is free at other Ford dealerships. Wanted to charge me $250 for a purge valve (online price$25-$50) around $400 for labor (not a time consuming job) and another $200 plus to "clean valves" or some such nonsense. I recognize the need to make a profit, but this is beyond gouging. I have since taken it to another garage where I got free diagnostic testing and was charged $235 for the parts, labor, and replacement. More
This was a very smooth and convenient process. The sales staff was extremely friendly and informative. the dealership terms were fair in terms of prices and trade-in values. The sales staff was extremely friendly and informative. the dealership terms were fair in terms of prices and trade-in values. More
Excellent service! Academy Ford was recommended to me specifically for their service and they came through with flying colors. I had steering column work done over 2 mo Academy Ford was recommended to me specifically for their service and they came through with flying colors. I had steering column work done over 2 months ago and they delivered my car to my home afterwards at no charge. I came back recently for an oil change and "the works" (multi-point inspection). Job was completed in one hour on a Saturday drive up. Brian was thorough in his explanation of the work done and pleasant to work with. I'd definitely recommend them and I plan on returning again (and again!) More
They always take the extra step to make sure that you are satisfied with the service. I have never been disappointed! They are always right on! satisfied with the service. I have never been disappointed! They are always right on! More