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Academy Ford

Laurel, MD

4.8
294 Reviews

13401 Baltimore Ave.

Laurel, MD

20707

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Showing 294 reviews

December 14, 2024

Always courteous, reliable, and on time Mr Powell as always very nice and helpful ,great service tec More

by victortravers912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Alvin Powell service Tec
Dec 16, 2024 -

Academy Ford responded

We are glad to hear that Mr. Powell and our team have provided excellent service. Thanks for choosing Academy Ford!

December 12, 2024

Wonderful salesperson. Great experience. Very smooth purchase, Paperwork went well. I would refer to friends. More

by Debbie Crouch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russ Hawthorne
Dec 12, 2024 -

Academy Ford responded

Debbie, we're delighted to hear you had a smooth experience with us at Academy Ford Sales. Thank you for considering recommending us to your friends!

December 09, 2024

Everyone we have dealt with has been extremely pleasant from the purchase and service coming to our house . All around quality experience More

by Bowiecarman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie and both techs who came to house polite , respectful and very capable
Dec 10, 2024 -

Academy Ford responded

We're delighted to hear about your positive experience with our team at Academy Ford Sales. Thank you for sharing your feedback!

December 05, 2024

I had an excellent experience with Amy. She walked me thru the process of purchasing my new vehicle. She asked me what type of vehicle I was looking for, took me on a test drive, and answer More

by hhc_leslie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amy
Dec 05, 2024 -

Academy Ford responded

Thank you for sharing your experience with Amy at Academy Ford Sales! We're delighted to hear she provided such helpful and thorough service throughout your car-buying journey. Enjoy the new vehicle, and we appreciate the recommendation!

December 04, 2024

I've been getting my car serviced at Academy Ford in Laurel for years. The staff is professional, considerate, and respectful. They never disappoint. More

by Mel G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvin Powell
Dec 05, 2024 -

Academy Ford responded

Mel, we're delighted to hear that you've consistently had a positive experience with our team at Academy Ford Sales. Thank you for your continued trust and support!

December 04, 2024

Great people to work with. They always make the extra effort to please the customer. More

by dwcwkid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick,Daniel
Dec 05, 2024 -

Academy Ford responded

We're elated to hear that our team has demonstrated our commitment to customer service at Academy Ford Sales! Thank you for the fantastic review!

December 03, 2024

Academy Ford has serviced my Bronco and continues to provide excellent, friendly, professional service. Recently experienced the mobile service, saved me alot of time and very much appreciated! More

by Dalton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Very Helpful! Sorry forgot names
Dec 03, 2024 -

Academy Ford responded

We're delighted to hear that our mobile service at Academy Ford Sales saved you time and provided the excellent, friendly service you expect. Thank you for trusting us with your Bronco, Dalton!

November 25, 2024

They are very friendly and make you feel comfortable . The sales and service personnel are outstanding More

by Lt.boz1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al , Brian
Nov 26, 2024 -

Academy Ford responded

We're delighted to hear that our team at Academy Ford Sales made you feel comfortable and provided outstanding service. Thank you for sharing your experience with us!

November 18, 2024

Thanks service is great. i give a five star rating thanks car looks very good More

by Girlwguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvin
Nov 18, 2024 -

Academy Ford responded

Thank you for the great review! We're glad your car is back in tip-top shape. See you next time at Academy Ford Sales!

November 07, 2024

Never Again. Diagnostic test for Check Engine light was $179. This is free at other Ford dealerships. Wanted to charge me $250 for a purge valve (online price$25- More

by MizKathyG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Did not get names. Whoever worked on November 7th
Nov 14, 2024 -

Academy Ford responded

We're sorry to hear about your dissatisfaction with our pricing. We strive for transparency and fair costs and did communicate that the part you needed would be $60 and that there would be additional costs related to your vehicle diagnosis. Best, Brian Hunter - Service Director

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