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Academy Ford

Laurel, MD

4.8
286 Reviews

13401 Baltimore Ave.

Laurel, MD

20707

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Showing 286 reviews

November 18, 2024

Thanks service is great. i give a five star rating thanks car looks very good More

by Girlwguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvin
Nov 18, 2024 -

Academy Ford responded

Thank you for the great review! We're glad your car is back in tip-top shape. See you next time at Academy Ford Sales!

November 07, 2024

Never Again. Diagnostic test for Check Engine light was $179. This is free at other Ford dealerships. Wanted to charge me $250 for a purge valve (online price$25- More

by MizKathyG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Did not get names. Whoever worked on November 7th
Nov 14, 2024 -

Academy Ford responded

We're sorry to hear about your dissatisfaction with our pricing. We strive for transparency and fair costs and did communicate that the part you needed would be $60 and that there would be additional costs related to your vehicle diagnosis. Best, Brian Hunter - Service Director

November 06, 2024

I had a smooth event at this dealership. Salesman temitayo did above and beyond in helping me get my dream car. More

by Tracyoj
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Temitayo John
Nov 07, 2024 -

Academy Ford responded

We're delighted to hear that Temitayo went above and beyond to help you get your dream car at Academy Ford Sales! Thank you for sharing your experience, and enjoy the ride!

November 01, 2024

This was a very smooth and convenient process. The sales staff was extremely friendly and informative. the dealership terms were fair in terms of prices and trade-in values. More

by Jim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amy, Irv
Nov 01, 2024 -

Academy Ford responded

Jim, we're delighted to hear that your experience at Academy Ford Sales was smooth and convenient. Our team is committed to providing friendly service and fair terms, so it's great to know we hit the mark for you! Thanks for choosing us!

October 28, 2024

Very courteous and polite and easy to deal with. Very professional. Very knowledgeable on what I need to have done More

by Max
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek watson
Oct 28, 2024 -

Academy Ford responded

Max, we're delighted to hear that our team at Academy Ford Sales provided you with courteous and professional service. Thank you for sharing your experience!

October 21, 2024

Me gustó como el personal nos atendió son muy dedicados a su trabajo y fue un excelente servicio More

by Franklin Arita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Mejia
Oct 23, 2024 -

Academy Ford responded

Franklin, estamos para servirle! Gracias por elegir Academy Ford Sales. Tenga una gran semana!

October 20, 2024

Excellent service! Academy Ford was recommended to me specifically for their service and they came through with flying colors. I had steering column work done over 2 mo More

by nm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Oct 21, 2024 -

Academy Ford responded

Thank you for sharing your positive experience with Academy Ford Sales! We're delighted to hear that our team, especially Brian, provided excellent service and made the process convenient for you. We appreciate your recommendation and look forward to seeing you again in the future!

October 18, 2024

They always take the extra step to make sure that you are satisfied with the service. I have never been disappointed! They are always right on! More

by james-dorsey.washington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick
Oct 21, 2024 -

Academy Ford responded

James, we're delighted to hear that our team at Academy Ford Sales consistently meets your expectations! Thank you for the kind words and continued support.

October 17, 2024

They solve my issues and turned my seat warmers on because the morning was cold. The crew you have there now is great More

by dezbarlow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
Oct 17, 2024 -

Academy Ford responded

We're delighted to hear that our team at Academy Ford Sales was able to assist you and keep you warm on a chilly morning! Thank you for the positive feedback, we appreciate it!

October 16, 2024

Alvin is great and friendly. HE always takes care of whatever our problem is. Best service tech! More

by bennetts95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvin, bryan, scott
Oct 16, 2024 -

Academy Ford responded

Thank you for leaving Academy Ford Sales a five-star review! We are happy to hear that Alvin and our team of technicians delivered top-notch service. See you next time!

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