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ALM Kia South

Union City, GA

Overview
Employees
Reviews
Vehicles
4.2
5,090 Reviews
Thank you for making your way to ALM Kia South, your certified Kia dealership in Atlanta serving drivers throughout Union City and the surrounding areas. At our dealership, you’ll find a solid selection of new Kia models for sale, as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner. Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of Kia technicians on hand with the skills and equipment to handle all manners of maintenance and repairs, as well as a full stock of authentic parts. Make your way to ALM Kia South in Union City today for quality vehicles, a friendly team, and professional service at every step of the way. And if you have any questions for us, you can always get in touch at (678) 827-8900.
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4310 Jonesboro Rd

Union City, GA

30291

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Showing 5,090 reviews

November 29, 2022

I will never use ALM again and will tell everyone I know to stay far away. Vehicle arrived at ALM on 6/23/22 and did not get completed until 10/16/22. Every time I tried to call Service Department to get an More

by LLOWRYAFS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paris Angel
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Nov 29, 2022 -

ALM Kia South responded

We appreciate your point of view. We shared with you during your original visit when we quoted to you a used motor that you had a code for your cats. We cleared the codes as a curtesy, a month later you returned same issue, you declined the repair twice. Our reputation speaks for itself we repair hundreds of vehicles each month with zero issues. We are pleased you are not having an issue with our repair.

Nov 30, 2022 -

LLOWRYAFS responded

Here's what I'll do, I'll meet you halfway. I admit to being wrong in not having the exhaust manifold replaced. The exhaust manifold wound up getting replaced when an aftermarket repair shop advised me that the catalytic converter was causing back pressure in the engine, probably because it was filled with oil from the bad engine. Now your turn: 1) Explain how 4 months waiting on a repair is not an issue? 2) ALM did not disclose the use of a remanufactured engine. I challenge ALM to produce evidence that they provided a written quote stating "replace bad engine with a remanufactured engine". 3) Lack of full disclosure to what is being done in the engine repair. ALM did not advise what parts would be reused off of the original engine. Only on the third service visit, did they identify reused parts and that was because these reused parts were now showing fault codes. 3) Misdiagnosis or failure to correct an identified problem. The technician identified a bad #3 plug in the original engine diagnosis. But at no point, despite three visits, was the bad plug replaced or recommended to be replaced. So, either the technician didn't really find a bad plug, or the technician forgot to install a new plug when the engine was replaced.

November 29, 2022

I had a great seamless experience. A1 service. Skip and Travis were exceptional. High ly recommend. More

by monique5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stacy Brown
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Nov 29, 2022 -

ALM Kia South responded

Monique glad we could assist you today, we really enjoy helping our customers

November 26, 2022

Alm was the best overall, they have the best prices and the staff is very helpful! I recommend them to anyone! More

by marquittawillis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry Howell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skip
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Nov 26, 2022 -

ALM Kia South responded

Thank you very much we really enjoy assisting our customers

November 25, 2022

I had a wonderful experience getting my first oil change and tire rotation. The staff was kind and knowledgeable about the service that I would receive More

by CCCRAWFORD17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebekah Highsmith
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Nov 26, 2022 -

ALM Kia South responded

Super glad to hear about your service experience, see you next time.

November 25, 2022

This dealership was accommodating to what I needed versus what I wanted to get based on my profile More

by moniquebrandenburg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Benjamin Rieves
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Nov 26, 2022 -

ALM Kia South responded

Thank you for sharing about your experience, we love assisting our customers

November 25, 2022

The general manager in the branch is the worst person ever! The first and last Kia for us. More

by cadyannchin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Herrera
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Nov 26, 2022 -

ALM Kia South responded

Sorry you feel that way, we exchanged the vehicle per our policy. We apologize that you experienced an issue. We trust now that you have been driving the new vehicle it is performing as expected?

November 23, 2022

If I could give 0 stars I would the only good service I’ve received there is from the service department but the sales department is absolutely trash! They are unprofessional and rude! They don’t care ab More

by Audrey Payton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittney Hayes, stiles
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November 23, 2022

Ben was amazing he was kind and showed great patience with me during the sale. More

by mhurst9908
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Benjamin Rieves
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Nov 26, 2022 -

ALM Kia South responded

We love to hear stories like yours, we truly enjoy assisting our customers

November 19, 2022

Brother Marc was helpful, patient and knowledgeable. We would definitely recommend this dealership and will keep that in mind for future purchases. More

by aracely.ibarra
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stacy Brown, Marc Romage
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Nov 19, 2022 -

ALM Kia South responded

Thank you enjoy the new car

November 19, 2022

Outstanding customer service my sales rep Stephan was very knowledgeable of the K5 and help me through every step of the process even setting up the car with Kia connect More

by colliertl75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stefon
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