Jerry Howell

Easy straightforward and efficient with the process. I did get a lil overwhelmed due to the internet connection and not being able to pull up my credentials otherwise perfect I did get a lil overwhelmed due to the internet connection and not being able to pull up my credentials otherwise perfect More

by burdettwillie74 Verified Customer Verified Customer

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I had an great experience with ALM Service! I brought my Kia in for service and the team was professional, friendly, and easy to work with from start to finish. They kept me informed, explained I brought my Kia in for service and the team was professional, friendly, and easy to work with from start to finish. They kept me informed, explained everything clearly, and made the process quick and convenient. I really appreciated the customer service and how smoothly everything was handled. More

by twillhide13 Verified Customer Verified Customer

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The dealership had my car for months because the service tech was no longer working there. The engine in my 2018 Kia optima is horrible. I brought the car in because my mechanic found oil in the spark plugs tech was no longer working there. The engine in my 2018 Kia optima is horrible. I brought the car in because my mechanic found oil in the spark plugs. They had a bunch of issues that came up in the diagnosis, but a lot of the issues that were reported felt like the dealership was trying to make money off of me. They ultimately determined that I needed a new engine. The warranty didnt cover any of it. My car is not that old and only has 160,000 miles on it. I am completely unsatisfied. More

by Kareem.francis Verified Customer Verified Customer

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This dealership has sold me 4 vehicles in the past 3 years! Service and service tech is great years! Service and service tech is great More

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Amazing quality service that will go a long way with loyal customers in the future loyal customers in the future More

by lbierria Verified Customer Verified Customer

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When I asked if my advisor was in, I was told no- 15 minutes later, I walked past the service manager's office, and the advisor was in there. Don't lie... minutes later, I walked past the service manager's office, and the advisor was in there. Don't lie... More

by Neecole.turner2 Verified Customer Verified Customer

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Kia has yet to give resolve about my brand new vehicle that I purchased. They have had my car in the service department for a month now. The easiest solution would have been to just put me into a new car that I purchased. They have had my car in the service department for a month now. The easiest solution would have been to just put me into a new car or buyback the car so that I could receive my down payment back, but no resolve on that end either. The communication from “leadership” is also very subpar. I’m highly disappointed in this dealership. I will NEVER be retuning here again. More

by nurse.kaylan4 Verified Customer Verified Customer

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I just purchased my new car 2025 Kia K4 and just had my 8k maintenance last Monday. This week pas my a/c on my driver side is blowing hot air. I took it up to the dealership today and they advise they have 8k maintenance last Monday. This week pas my a/c on my driver side is blowing hot air. I took it up to the dealership today and they advise they have to hold my car for 48hrs (I’m fine with that) but I ask for a loaner car cause I’m a working professional they advise no loaner car. Wow! I just purchase my car and yall do not have a loaner car for me for this big inconvenience. I’m very unhappy and now riding around in the heat without my a/c working fully. I’ve asked for a manager and still waiting on a response. Unhappy customer! More

by KORIFACE Verified Customer Verified Customer

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Everything Good and Great Customer Service and excellent and skills and fix my car good and skills and fix my car good More

by Zeeponder Verified Customer Verified Customer

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It makes me sense that I bring my car to you every time I need an oil change and no one never ever reported an issue until now $2000 work need to be done. It makes no sense should’ve been up kept as I bring need an oil change and no one never ever reported an issue until now $2000 work need to be done. It makes no sense should’ve been up kept as I bring it in for the oil change customer service sucks. More

by Teresa Verified Customer Verified Customer

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