ALM Kia South

ALM KIA South I usually do not like writing negative reviews. However, this is one that needs to be told. We went to ALM Kia in October 2021. I purchased a 2022L Telluride and my wife bought a 2022 KIA reviews. However, this is one that needs to be told. We went to ALM Kia in October 2021. I purchased a 2022L Telluride and my wife bought a 2022 KIA K5. Spending over $90.000.00 with ALM KIA Salesman was Keneil Downer. At this time, we were informed that we will get 2 free oil changes. Well since it is an hour’s drive from home, we will always go on a Saturday morning. The first oil change went fine and was free and went with no issues. Since we don’t have to commute to work a lot it took some time before our second oil change. Last week I scheduled our second free oil change. When I called for the appointment, I kept being disconnected before I even talked to a human. So, I decided to use the chat feature. I informed the chat person that I had a free oil change and I want to make sure it was on record before we made this hour’s drive with 2 cars. She informed me to come on and she set the appointment for Saturday morning at 8 am. We informed the advisor of the free oil change when we got there. She told us that since she could not verify it on our record, she will need to talk with the sales manager or salesperson. I gave her their names. We keep all records. We went to breakfast and came back. We were informed that we had to pay $270 for our oil change and that the salesperson (Keneil Downer) did not know who we were or anything about the sale. I asked if he was there so we could talk with him. It is easy to forget some people, so I gave him the benefit of that. Keneil Downer did not want to come over there and said he don’t remember and that was it. My wife told me not to get upset and just pay it and leave. We will not be coming back to ALM KIA. They promise you anything to get you to spend your money but when it comes time to fulfill their promise it is not done. I was thinking of trading my 2022 Telluride for 2023. I also had a family member that wanted me to bring her to purchase a car. With the way, I was disregarded for our free promised oil change I cannot recommend this dealership. For a $270 oil change, they lost loyal customers and a new sale. The advisor Precaria Dallas was pleasant and nice to work with. This is the reason I give it one star. More

Jeremiah is a great sales associate, Jerry is a great manager. It was a very enjoyable experience. manager. It was a very enjoyable experience. More

My car was finished quicker than expected, even with them being short staffed. I truly appreciate how fast they got me back on the road. being short staffed. I truly appreciate how fast they got me back on the road. More

There are good help me with a car I love and happy to have thanks have thanks More

I love my vehicle. I don’t appreciate being told that I had to purchase a extended warranty from them. Will not go back or recommend nobody going because this is the on I don’t appreciate being told that I had to purchase a extended warranty from them. Will not go back or recommend nobody going because this is the only car lost I’ve been to that required it and they kept switching the prices on the warranty never again More

Keniel and Travis were great. I got a good deal and look forward to picking up my new car. I got a good deal and look forward to picking up my new car. More

Didn’t hold up to the promises made in original time of purchase. Very disappointed!! purchase. Very disappointed!! More

Patrick Moore was fantastic salesman. He was very knowledgeable about the car I was purchasing. There was no hassle from Patrick Moore and I got the car that I wanted. I would recommend He was very knowledgeable about the car I was purchasing. There was no hassle from Patrick Moore and I got the car that I wanted. I would recommend all my friends and family to visit Patrick Moore at ALM Kia South for there next car purchase. I give Patrick Moore a five star on customer service. More

The process was made very easy and simple due to my sales Rep, Marcus. Would recommend ALM Kia South for your car shopping needs. Rep, Marcus. Would recommend ALM Kia South for your car shopping needs. More