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ALM Kia South

Union City, GA

4.2
5,097 Reviews
Thank you for making your way to ALM Kia South, your certified Kia dealership in Atlanta serving drivers throughout Union City and the surrounding areas. At our dealership, you’ll find a solid selection of new Kia models for sale, as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner. Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of Kia technicians on hand with the skills and equipment to handle all manners of maintenance and repairs, as well as a full stock of authentic parts. Make your way to ALM Kia South in Union City today for quality vehicles, a friendly team, and professional service at every step of the way. And if you have any questions for us, you can always get in touch at (678) 827-8900.
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4310 Jonesboro Rd

Union City, GA

30291

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Showing 5,097 reviews

August 03, 2023

Every thing was timely and I received hood professional service from the team member. She was nice and took her time great all the information she needed to render the services I needed. More

by DARLENEWRIGHT4321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremiah Bivens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Armani Lee
Aug 04, 2023 -

ALM Kia South responded

Our pleasure to assist you today!

August 02, 2023

Very Satisfied! Definitely appreciate the attentiveness. Will recommended to everyone. Thanks for all y’all did. More

by mcmichaelsimone
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Gantt
August 02, 2023

Good experience wt my purchase, no pressure sales process, great selection, pleasant folks to do business with More

by dmauze
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Romage
July 31, 2023

The test driving process was a breeze. We walked in with no appointment and were helped right away. After we agreed to buy a car, things took a turn when we came back in to finalize the de More

by adowell40
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dondre Michael
July 30, 2023

Its ok, but there was no proper communication to the customer regarding the default services provided for vehicle. More

by Sandeep
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chris Gantt
Jul 31, 2023 -

ALM Kia South responded

Are you asking what services we give to the customer after the sale. If so we do not supply any services after the sale

July 30, 2023

The customers area is very comfortable and clean. Very extensive inventory of all makes and models. More

by nlebron
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Gantt
Jul 31, 2023 -

ALM Kia South responded

Thank you for sharing, we really enjoy serving our customers

July 29, 2023

Very fast efficient and helpful. My experience was nothing short of amazing. Will definitely be referring anyone in need of a vehicle. More

by mswatson32
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Travis, Jawon Shaw
Jul 29, 2023 -

ALM Kia South responded

Super glad we could assist you today! Thank you for stopping by, enjoy the new car!!!

July 29, 2023

I have purchased several cars in my day. This by far was a great experience. I will be telling others where to go when looking for a hassle free car buying experience ALM More

by mitch2443
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerome Bigby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2023 -

ALM Kia South responded

Enjoy the new car, thank you for stopping by!

July 27, 2023

This dealership prioritizes money over customers. I had 2 different finance managers lie to me just to sell additional products to make more money for themselves and the dealership. Then to make matt More

by vaughan_tia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jerry Howell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Brown
Jul 27, 2023 -

ALM Kia South responded

When you have two different opinions, you defer to the contracts you signed prior to arriving at the dealership. The contracts clearly stated the cancelation policy. Therefore you knew the policy before you signed. As I stated in my email yesterday I am not blaming anyone I am stating the factual information. The right thing is to follow the contracts cancelation policy, which we are doing.

Jul 27, 2023 -

vaughan_tia responded

I saw the policy but your finance manager plainly told me SEVERAL times that the information in the contract was not correct when I asked and even offered to show me proof of other customers who had did it. He does this several times a day so who would think that he he didn't know what he was talking about. Apparently, he was that hard up for whatever little commission he made off the sale of the products that he felt the need to lie. Actually, you are not stating factual information. Like I have previously informed you of, I signed based off of the lies of the initial finance manager. I didn't get a second opinion until after the contract was signed. Don't make it seem like I received 2 different opinions prior to signing. The factual information is that both opinions included the fact that I wouldn't have to pay cancellation fees. The only thing they differed in was who paid them and neither said that person was me. The right thing to do would be to be a person of integrity and honor what I was told. I deal with criminals everyday but I didn't think I would be dealing with several while simply trying to purchase a vehicle. It is what it is though because if it was that serious to deceive a customer; apparently you all need the $350 more than I do.

Jul 28, 2023 -

ALM Kia South responded

The written contract is what we or anyone goes by. Our people deny making any statements to you, just like you are stating they made statements to you. This is why I have stated repeatedly we are adhering to the contracts. You want to make this issue personal, it is not personal at all simply a statement of fact.

Jul 28, 2023 -

vaughan_tia responded

Well if your people deny making those statements then it confirms that you have a bunch of liars in your finance department. Not only did Mr. Carballo make the statements on Saturday, he made them on Tuesday while still pressuring me to keep the products after I requested cancellation. Like I said in my previous response, at this point it is what it is. It’s not personal at all but just like most people, I don’t appreciate being lied to. Have a great day, Mr. Howell. God Bless You…….but remember God doesn’t like liars.

July 27, 2023

At this dealership my car was there 2 weeks before I heard anything about was going on with my car, I called and no one called back, the person that I was supposed to communicate with didn't return my c More

by PORTIAJ36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maya
Jul 27, 2023 -

ALM Kia South responded

Currently we are three weeks out for any work to be performed. While we understand everyone needs their car, due to numerous recalls we are genuinely behind. We appreciate you letting us know, and we will work harder to communicate better

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