ALM Kia South

Everything was great. The Manager did an outstanding job assisting with getting our vehicle in and serviced. The facility was nice and clean and everyone was very friendly The Manager did an outstanding job assisting with getting our vehicle in and serviced. The facility was nice and clean and everyone was very friendly and accomodating. More

The dealership struggled to determine what vehicles they actually had on the lot. When I pulled in for my appointment to purchase a new Telluride, the salesman called and said that they had just sold the on actually had on the lot. When I pulled in for my appointment to purchase a new Telluride, the salesman called and said that they had just sold the one I made an appointment to buy. Another salesman, Jewon Shaw, met me and took care of everything though and I got the vehicle I was supposed to buy. More

Monty was very helpful and knowledgeable, we appreciated having him thru the process. Everyone we spoke with was great and made it easier to find our perfect car! having him thru the process. Everyone we spoke with was great and made it easier to find our perfect car! More

I do not remember dealing with Stacy Brown. Monty was my sale person and he was awesome. Monty was my sale person and he was awesome. More

The service was good, courteous and timely as always! The service department personnel are always nice. The service department personnel are always nice. More

Went in for AC repair. They filled it with Freon and charged me $430. Freon all leaked out within two days. Took it back and they wanted to keep it for three days. Declined They filled it with Freon and charged me $430. Freon all leaked out within two days. Took it back and they wanted to keep it for three days. Declined, brought it to another shop for a second opinion. Brought that estimate back to ALM south and they told me their work was guaranteed and if I left it and they could fix the problem my $430 would be rolled into the cost of further repair. Agreed to this and the kept it for two weeks. Got it back, Freon leaked out in two days again. Took it back again. They kept it for another two weeks. When they called me to come pick it up they said they found the leak and repairs would cost $3500. Plus the headlights did not work. I insisted they check the lights and went into the service bay to oversee the work. Two low level techs were discussing my car and didn’t realize I was the owner and were saying “he just gone have to wait”. They tried to throw me out of the service bay and threatened to call the police. I remained and got the service manager and the AC technician to show me the blown bulbs in my headlights. They refused to replace the bulbs, which were both working when I dropped the car off. Throughout the ordeal I had spoken to the dealership boss and the head of the company with zero effort from either one to help me get to the bottom of the issues. No one answers when you call and the managers voicemail always says mailbox full. This is a horrible dealership and no one should ever use their services or buy a car from them. The repairs needed were done by another shop in a day and a half and only cost me $1700. More

This was a bad experience my sales person Shaletta was bad she didn’t know nothing about cars. She told me that she was going to have them to Che l everything out on the car. After we had checked the oil bad she didn’t know nothing about cars. She told me that she was going to have them to Che l everything out on the car. After we had checked the oil and stuff. She had the car half cleaned and it wasn’t no oil in the car l told her to have them to check the brakes she claim she did she didn’t l wouldn’t send anyone to this car lot they are not interested in making the customers happy and satisfied. And her boss Rodney is awful as well he always says l don’t work in that department very unprofessional l will not go back at all. Them two need to be fired for how they treat people. More

Salesman, Jerome Bigby, was absolutely outstanding. Knowledgeable, professional, respectful, kind. Wonderful follow up and communications Knowledgeable, professional, respectful, kind. Wonderful follow up and communications More