ALM Kia South

address in response in hopes of getting some resolve. I bought a Kia Optima 10/2 with partial cash and a check from Navy Fed. I left the dealership with a drive out tag Date of 11/16/2024 11/16 I bought a Kia Optima 10/2 with partial cash and a check from Navy Fed. I left the dealership with a drive out tag Date of 11/16/2024 11/16 came and I called and was advised they were working on the title and to visit the Motor Vehicles Office to get a 30 day extension.  I left work to go the Tag Office (due to no fault of mine) and was given an extension to 12/16 which is fastly approaching. Navy Fed is now emailing me threatening to raise my interest rate due to not receiving the title after 2 months. Fast forward to last week, I called and was told that they were in contact with the previous lien holder and they are sending it effective last Thursday which means 11/21. I started calling back this week and asked for a manager who claimed he would call me back on Tuesday 12/9. No call back. I called yesterday and a voicemail came on in the Tag and titles department that is full. I then called the dealership yesterday and spoke with Kyle who advised me to call him back this morning.  I called him as advised provided all my info and no return call as of now. 2 managers no call back, a voicemail that is full, and my college African American son about to be driving on an expired Tag in 5 days. Saddest part is i need another car for my daughter and I promised Jeremiah I would purchase from you guys but that will not happen. The amount of unprofessionalism is absurd! More

Great service. Got what I needed in a great amount of time. Will be back Got what I needed in a great amount of time. Will be back More

Great service and very fast would defiantly comeback for all my service needs and recommend them all my service needs and recommend them More

Great person very knowledgeable! He worked with me in every way and got me a brand new car with no miles! I love my new car He worked with me in every way and got me a brand new car with no miles! I love my new car More

Service center made a hiccup but after several tries finally got it right which only costed me in the long run. I believe the new manager is working to get things in order. finally got it right which only costed me in the long run. I believe the new manager is working to get things in order. More

JD was the best salesman we have worked with. We shopped at 10 other dealerships and he worked hard to get us the best deal available We shopped at 10 other dealerships and he worked hard to get us the best deal available More

They have taken care of everything they said they would handle. It's been good working with them handle. It's been good working with them More

MY SERVICE WAS EXCELLENT ANDRE MADE SURE HE TOOK GOID CARE OF MY VEHICLE I WILL BE RETURNING BE CAUSE OF THE EXCEPTIONAL CUSTOMER SERVICE I RECEIVED CARE OF MY VEHICLE I WILL BE RETURNING BE CAUSE OF THE EXCEPTIONAL CUSTOMER SERVICE I RECEIVED More

i appreciate how they are always ready to help you and make a difference for you make a difference for you More

Staff wasn’t on the same page customer service wasn’t the best. Sale person said one thing had me riding 20-25 miles back and forth to get insurance card to get back and still could take car home. After bein best. Sale person said one thing had me riding 20-25 miles back and forth to get insurance card to get back and still could take car home. After being there all day 1p -8p More