ALM Kia South

This dealer has a great customer service team, they responded quickly with answers focused on clarifying my doubts in a technical and professional manner responded quickly with answers focused on clarifying my doubts in a technical and professional manner More

At first, the dealership was very friendly and helpful, but once I signed for the vehicle, communication completely fell apart. It took an unreasonable amount of time to receive my tag because the salesper but once I signed for the vehicle, communication completely fell apart. It took an unreasonable amount of time to receive my tag because the salesperson failed to complete their paperwork properly. I had to follow up multiple times with little to no response. If you’re considering purchasing from here, make sure to read between the lines and double-check that everything is in order before signing anything More

Great buying experience. Never felt pressured into buying a vehicle. They worked patiently with my financial situation. I will definitely be purchasing another vehicle from t Never felt pressured into buying a vehicle. They worked patiently with my financial situation. I will definitely be purchasing another vehicle from this location. More

Seller support at this dealer was amazing. Rihanna was on point. She knows her stuff, knows all about the Kia brand. Not too many agents knows about the product like she does, Love her. Rihanna was on point. She knows her stuff, knows all about the Kia brand. Not too many agents knows about the product like she does, Love her. More

Communication and understand what I was talking about my vehicle. Thank you for your service vehicle. Thank you for your service More

Great experience, we really enjoyed working with Peoples. He's did an excellent job showing us the options and finding exactly what met our needs. He's did an excellent job showing us the options and finding exactly what met our needs. More

Best service! !! Can’t beat it. Will never go anywhere else to get my Kia serviced! !! Can’t beat it. Will never go anywhere else to get my Kia serviced! More

I’ve been a long time customer of KIA ALM but my most recent visit to the service department was very unsatisfactory. After spending over $1000 to get new front and rear brakes, after leaving the dea recent visit to the service department was very unsatisfactory. After spending over $1000 to get new front and rear brakes, after leaving the dealership my brakes are still squeaking. I also paid to have my fog lights installed, however, before actually driving off the lot, I thought to myself, “Let me check and just make sure the lights are working.” After getting out of my car and actually looking at my vehicle, not only were the fog lights not installed, but there was a wire hanging below the bumper that I had to call my service rep to plug in. He then went into the back to see why what he Told Me Was Done, Was Actually NOT Done. He came back to tell me that only 1 fog light arrived and I would have to come back for my 3rd visit to get both fog lights installed. If I wouldn’t have checked for myself, I would have just driven off the lot and assumed that what I paid for was actually done! I’ve sent messages to the service rep and left three messages asking for a service manager to call me to discuss my issues but I have not heard back from anyone. So now I’m wondering if I should even try and get them to correct the problems and give me what I paid for or just cut my losses and find a dealership and service department that is concerned about properly serving their long term customers. More

The sales experience at ALM Kia was great. But when I went back for my first service, an 8000 maintenance for my EV6, things quickly went south. First, the advisor repeatedly told me I needed But when I went back for my first service, an 8000 maintenance for my EV6, things quickly went south. First, the advisor repeatedly told me I needed an oil change. Then, after waiting for two hours, they finished my car, I paid, but then they lost my key. The kicker was that they made me wait for over an hour longer before they finally told me that the key was missing. I could see that my car was sitting, locked, but no one would tell me why I couldn't leave. And now - the icing on the cake - the manager offered me a free oil change to make up for all the hassle (in case you are wondering, no, an EV does not have oil). I was at the dealership for four and a half hours. I got my key back a few days later, another customer had taken them off the advisor's desk. So, my key was not secured as it should have been. A hot mess all around. Cannot recommend this dealer for service. More

My experience at ALM Kia was amazing. The staff was very accommodating and I was in and out in a timely manner The staff was very accommodating and I was in and out in a timely manner More