A&L BMW

This review is about a month overdue, but still very well deserved!! I was visiting my mother in law in Cabot, PA from Cincinnati when I realized I had a flat in my run flat tire. I took a chance and drove a deserved!! I was visiting my mother in law in Cabot, PA from Cincinnati when I realized I had a flat in my run flat tire. I took a chance and drove an hour south to A&L BMW for service and was promptly greeted by Lincoln outside in the service parking lot. He was so kind, showed me to the service floor and introduced me to Gavin who took care of me right away. I explained that that I was from out out of town helping my mother in law who’s in assisted living and understood that I probably couldn’t get a loaner, but maybe they could help me with getting to a rental car place? Gavin explained it wasn’t a problem, got my X3 checked in, let me know it might be a special order due to it being a run flat, then also let me know I was close to an oil change so they could do that while my X3 was there. Gavin then walked me over to Maria and explained the situation. Again, I asked for any assistance with getting to a rental car place or would even take whatever loaner they had, but totally understood since I was from out of town that they probably didn’t have a loaner for me. They talked for a few minutes, then I couldn’t believe it, they had a loaner for me! In addition, I had mentioned to Gavin that I had an issue with my app, and he had Mara their tech guru (not the official title 😉) step over to help me with that too. I will say with certainty, I have never received this level of service at any BMW dealership or from any vendor in my life. I felt like I was the only BMW customer that was being taken care of that day and felt like I was their number one priority. I could not thank Lincoln, Gavin, Maria and Mara enough. And then….yes…there is more, when I returned the car, after days of running errands to clean, hang pictures, buy a mini fridge, microwave, etc to make my mother in law’s assisted living “apartment” feel as best I could to feel like home, I thought for sure I lost my prescription glasses in a store. So I told Maria, if by slight chance you happen to find a pair of glasses in the car even though I’m certain I left them in a Michael’s or a HomeGoods, could you please call me and I’ll send you a FedEx label to mail them to me? Guess what?? A few days after arriving home in Cincinnati, my glasses arrived via FedEx from A&L BMW. If that’s not #1 customer service, I don’t know what is. We never seem to buy our BMWs local, so we will do everything possible to buy our next BMWs from A&L in Monroeville and tell everyone we know about this wonderful experience!!! Thank you Lincoln, Gavin, Maria and Mara! We hope BMW corporate recognizes each of you for your up and above customer service!!!! More

Absolutely amazing staff. Helpful, thoughtful and knowledgeable. Ross McCamey is so very helpful and just an absolute pleasure to talk to. Brandon Repovz has helped me find th Helpful, thoughtful and knowledgeable. Ross McCamey is so very helpful and just an absolute pleasure to talk to. Brandon Repovz has helped me find the right vehicle every time 3 out of the 12 total I’ve purchased. John Mizik is a star have known him for many many years and absolutely love his personality. Overall A&L is a great place to go for not just BMW but any pre owned car truck or SUV. 5 stars for sure!! More

If I could give zero stars I would. I just bought a slightly used $50k Ram 1500 from these guys and upon getting home my son points out the tail light has a crack in it. I immediately m I just bought a slightly used $50k Ram 1500 from these guys and upon getting home my son points out the tail light has a crack in it. I immediately message my salesman Tommy and received no response. I messaged him again on Monday (today) and he told me "as is" and that the dealership wouldn't replace the light. This is a safety item that won't pass inspection. He claims it passed their phony inspection at their dealership. Well it won't pass inspection in my state. They guys are crooked as xxxx and refuse to make things right. Absolutely stay away from this group and Tommy! More

This is for Murfreesboro Tn. Absolutely poor! Rude,ignored us at the counter. Didn’t return our calls. Three times back for the same repair! Will never buy another rv there. This Absolutely poor! Rude,ignored us at the counter. Didn’t return our calls. Three times back for the same repair! Will never buy another rv there. This is our family’s third! More

A&L is such a pleasure to work with. Matt took the time to shows us how all the electronics work. He was very patient and helpful. He told us to come by or call him with any question we had. It was a re to shows us how all the electronics work. He was very patient and helpful. He told us to come by or call him with any question we had. It was a real pleasure to work with him and the salesmen Walter. Would recommend them both if ur looking for a landrover. Great people to deal with. More

Great service by great people Genius John Mizek goes out of his way on tech issues and srvc mgr Mike D does the same. everytime we go there for service, the results are as expected Genius John Mizek goes out of his way on tech issues and srvc mgr Mike D does the same. everytime we go there for service, the results are as expected. The cleanliness of our finished car is nice and all of this happens regularly whether during busy times or not. Upon request, you can always speak with the actual technician. More

Customer Service Lacking If I could give zero stars I would. Walter belittled my wife on the phone when she simply asked about delivery. He became very defensive and rude. Wen If I could give zero stars I would. Walter belittled my wife on the phone when she simply asked about delivery. He became very defensive and rude. Went from wanting to purchase a car to never wanting to deal with them again. I rarely leave negative reviews however feel it was necessary in this instance. If someone is willing to give you business you should treat them with respect and not belittle them because they got their information wrong about what your company offers. Customer satisfaction training is needed at this company. More

First BMW Bought my first BMW with the help of my father. Chris Y and Jeff H helped with the sale. Bob Z finalized the sale. They were all very friendly, patien Bought my first BMW with the help of my father. Chris Y and Jeff H helped with the sale. Bob Z finalized the sale. They were all very friendly, patient, and cooperative. More

Great Employees I bought a car from A&L BMW and had a great experience with the the employees. My BMW connect app messed up and Logan Bretz helped me the day I bought I bought a car from A&L BMW and had a great experience with the the employees. My BMW connect app messed up and Logan Bretz helped me the day I bought my car showing me how the inside and outside technology works and called him again a few days after it messed up and he fixed it within 30 mins and is an amazing employee! More

Would recommend A&L Motors highly Recently purchased a 2019 BMWX3 and had wonderful service from Jeff and Jeff. I loath buying a new car. It should be a happy time and this time it tru Recently purchased a 2019 BMWX3 and had wonderful service from Jeff and Jeff. I loath buying a new car. It should be a happy time and this time it truly was. I was very happy with the trade in value of my car and how fast Jeff and Jeff worked with the sale of the car. I did not waste days buying a car. Jeff and Jeff both gave me cell numbers if I had any problems or questions. I have no complaints with A&L Motors and cannot thank Jeff and Jeff enough for a great experience !!! More