24 Ford of Easton

Con artists and liars at Baystate Ford Purchased a used vehicle a few months ago that had GPS/navigation listed as an option. This vehicle was 2 years old and priced average. Not a great d Purchased a used vehicle a few months ago that had GPS/navigation listed as an option. This vehicle was 2 years old and priced average. Not a great deal by any means. After getting the vehicle home, we found that the GPS did not work. This was brought up to the sales person who said “I guess it doesn’t have GPS then.” Once the same was final, it was clear they did not care about us anymore. Furthermore, none of the charging ports for the front seats work. A few days after purchase we took the vehicle on the highway and noticed that the front end was shaking/shimmy pretty violently. Vehicle was brought to Baystate for serving to fix the defective parts. The front end shimmy was repaired but while doing so they caused the steering wheel to not be straight while traveling straight. They never attended to fix or address the GPS or charging port issues. I have considered filing a complaint with the Attorney Generals office against this dishonest dealer. Buyer beware. I am brand loyal towards Ford but I will never return to this shady dealership that is ran by con artists. More

Best vehicle buying experience ever! I drove 50 miles to look at a truck I was strongly considering and was not disappointed one bit. Christine was the hands down best sales person I' I drove 50 miles to look at a truck I was strongly considering and was not disappointed one bit. Christine was the hands down best sales person I've ever dealt with. I've felt like I was held hostage at other dealerships in the past, as though they were shaking your hand and reaching for your wallet at the same time. It sure seems like this dealership has a different philosophy, I welcome, and think most people would, when it comes to car and truck sales. There was no pressure whatsoever. These are great people to deal with! Christine is a DIAMOND in my opinion in the car sales business. I would recommend Bay State Ford to anybody and Christine in particular. More

Easy and Quick Everyone was extremely friendly and helpful. It was very informative and did not take very long at all! I ended up with a car that is perfect for me. Everyone was extremely friendly and helpful. It was very informative and did not take very long at all! I ended up with a car that is perfect for me. More

Chuck was personable, friendly and very knowledgeable. Chuck sold my daughter a car a few weeks before I visited Bay State Ford. She had a very positive experience purchasing a late model Fusion so I follo Chuck sold my daughter a car a few weeks before I visited Bay State Ford. She had a very positive experience purchasing a late model Fusion so I followed up w/Chuck on my car. More

New F-250 Fair price, great customer. Freddy was great . Id definately recommend this deslership to other people. Fair price for trade-in and foat Price for ne Fair price, great customer. Freddy was great . Id definately recommend this deslership to other people. Fair price for trade-in and foat Price for new vehicle. Very happy !!!! More

Used 2011 BMW Chuck helped me complete the purchase of my dream car from over 160 miles away, the car was as described, transaction was effortless, and friendly. Chuck helped me complete the purchase of my dream car from over 160 miles away, the car was as described, transaction was effortless, and friendly. More

great dealership friendly people that work for you get you the best price fast service don't try to push you into something you don't want fernado borges w dealership friendly people that work for you get you the best price fast service don't try to push you into something you don't want fernado borges was the best salesman I had in a long time More

Very easy Patrick was very easy to dean with . Kept him at dealerships after hours to make sure my wife and I were comfortable and happy ! Thanks Patrick Patrick was very easy to dean with . Kept him at dealerships after hours to make sure my wife and I were comfortable and happy ! Thanks Patrick More

The best Ford Dealership ever!!!! The staff was very helpful and friendly. I would recommend Bay State Ford to all my friend. My car was ready the same day and I was asked if I wante The staff was very helpful and friendly. I would recommend Bay State Ford to all my friend. My car was ready the same day and I was asked if I wanted to pick it up the same day or the next day, it was up to me. More

Great Customer Serivce and Great Customer Satisfaction. I have always had great experiences with your Salesman Chuck Jones, Not pushy and always accommodating. Is very knowledgeable in the business and alw I have always had great experiences with your Salesman Chuck Jones, Not pushy and always accommodating. Is very knowledgeable in the business and always makes my transaction very smooth and enjoyable. Great business attitude and sense of humor. My whole family deal with Chuck, husband, daughter, nieces and myself and wouldn't have it any other way. Hope he doesn't' retire on us. LOL Hats off to CHUCK!!! More