24 Ford of Easton

Great customer service Front desk great Communications, kept me updated and informed me each step of the way. Car was clean, charges were clear and each service item was exp Front desk great Communications, kept me updated and informed me each step of the way. Car was clean, charges were clear and each service item was explained. More

"Quick" lane...not! Took 90 mins for works oil change, did not adjust tire pressures, range from 32 to 36. Didnt top off fluids, didnt measure and record brake thickness. Took 90 mins for works oil change, did not adjust tire pressures, range from 32 to 36. Didnt top off fluids, didnt measure and record brake thickness...what gives! More

Friendly and quick This dealership was great. Everyone is friendly and nice. They were polite and on the ball. I went in on a Saturday and Monday I got the car. This pla This dealership was great. Everyone is friendly and nice. They were polite and on the ball. I went in on a Saturday and Monday I got the car. This place is great! Would definitely recommend this dealership. More

Road Hazard Hit a road hazard on way to work, pulled into service and they said they could fit me right in. Shuttle to & from work, broken shock mount fixed with Hit a road hazard on way to work, pulled into service and they said they could fit me right in. Shuttle to & from work, broken shock mount fixed with no further issues. Jon at the counter was extremely helpful and friendly. More

Satisfied The staff at Baystate ford listen and attend to my needs. They explained all the necessary procedure and option that was available to allow me to ma The staff at Baystate ford listen and attend to my needs. They explained all the necessary procedure and option that was available to allow me to make a reasonable decision. More

Service visit Came in for strut replacement fecommended on previous visit. Car was rechecked to verify the need. Work was done quickly. Greg ( at desk) very cou Came in for strut replacement fecommended on previous visit. Car was rechecked to verify the need. Work was done quickly. Greg ( at desk) very courteous. Took time to explain procedure. Also helped me get, download, and set up new Ford Pass app More

Great Customer Service Dan was excellent customer service rep. We went in for a recall & the works pkg. he explained everything & what we should do since car is over 60,0 Dan was excellent customer service rep. We went in for a recall & the works pkg. he explained everything & what we should do since car is over 60,000 miles. We use 2 different dealerships for repairs etc as we live in Florida for winters. I love that Baystate is a smaller dealership opposed to my FLORIDA one. More

Uirys was the man! Was looking for a reliable used car with four wheel drive and good gas mileage. Good service. Uirys was helpful and informative. Made the process smoo Was looking for a reliable used car with four wheel drive and good gas mileage. Good service. Uirys was helpful and informative. Made the process smooth. More

Quick and fast I called and they said come on down. Had and oil change and tire rotation done in an hour. It was as fast as they said it would be. I called and they said come on down. Had and oil change and tire rotation done in an hour. It was as fast as they said it would be. More

Great and Efficient buying experience for Company Vans The sales staff was knowledgeable in tracking down the exact transit van configuration we needed for our company. They were great to deal with, commun The sales staff was knowledgeable in tracking down the exact transit van configuration we needed for our company. They were great to deal with, communicative and very efficient to get us two new vans with limited time spent at the dealership during the work day. More