24 Ford of Easton

explorer recall Left eexplorer early in morning with info in drop box. Made appt. over a week earlier. Was told half a day. Called about 1:30 p.m. to check status. Sc Left eexplorer early in morning with info in drop box. Made appt. over a week earlier. Was told half a day. Called about 1:30 p.m. to check status. Scott said will call back with info? ten minutes later tells me nothings been done yet. Said I didn't leave the keys. Told him I filled out the info sheet and left it in the box explaining the keys were in the ignition right in front of shop.He says somebody didn't do something. How about a phone call when the envelopes were checked in the morning? I had an appt. Said sorry, we''ll have it done for you by the end of the day,only takes a couple of hours. Went ther at five o'clock and the manager tells me it won't be done until tomorrow. mechanic working on it has gone home. Again nobody called to tell me that. I was promised today. Have to watch grandkids tomorrow. car seats are in the car. Only vehicle. Asked for loaner for half a day. Can't help you. Asked next day if I could be picked up. I'm only 10 minutes away. Can't help you. Really messed us up. They screwed up royally and didn't work with me for a ride. Been there for oil changes with good experiences but this was a joke! B.B. More

purchased 2 vehickes negotiations were fairly stress free, felt as if we got decent prices on both vehicles, and never had to deal with the “manager” coming out to negoti negotiations were fairly stress free, felt as if we got decent prices on both vehicles, and never had to deal with the “manager” coming out to negotiate, only dealt with our sales rep More

Great Experience Was looking for a particular used car, Bay State Ford had what I was looking for, after meeting our salesperson, Katelyn, we were able to work out a G Was looking for a particular used car, Bay State Ford had what I was looking for, after meeting our salesperson, Katelyn, we were able to work out a Great Deal. We ended up taking the car home the same day! I have never had an experience like this, was treated fairly, honestly and comfortably. The entire experience reassured me that I made the right decision to go to Bay State Ford. HIGHLY Recommend! Business Manager was Great to work with as well! More

It was a great experience. Caitlin was very courteous. She helped and answered all questions I had. I was in and out within 4 hours. It was a very stress free experience Caitlin was very courteous. She helped and answered all questions I had. I was in and out within 4 hours. It was a very stress free experience More

Poor organization Poor organization.. You need to make sure you don't leave all your customers waiting in the parking lot in line for 50 minutes. Never seen such a mess Poor organization.. You need to make sure you don't leave all your customers waiting in the parking lot in line for 50 minutes. Never seen such a mess. It would be one thing if you were short staff, but you were not. Attitudes seemed disinterested in offering explanation for all the confusion many customers had this morning. Why have a drive through intake of its not used that way. Never seen so many frustrated customers at one time. Peopke urging in line ahead of others total caios. More

Very knowledgeable people. They explained everything and cos They clarified the issue. It was a recall. The job was done right and professional. Cust pool merchandise service was very helpful with my inquiry. T They clarified the issue. It was a recall. The job was done right and professional. Cust pool merchandise service was very helpful with my inquiry. They also call me the day before to remind me of the appointment More

Vehicle recall Brought vehicle in for recall. I was charged $125 for diagnosis of engine code. I wasn't told there would be a charge to diagnose. I asked Scott if wh Brought vehicle in for recall. I was charged $125 for diagnosis of engine code. I wasn't told there would be a charge to diagnose. I asked Scott if while my vehicle was getting repaired could someone tell what the check engine light was for. Although the code was cleared. He NEVER mentioned I would be charged $125 for service to tell me what my son (who's a mechanic) could tell me free of charge. More

Oil change Normal oil change completed as expected. The only issue found was someone wore their greasy shoes inside my motorhome and stained the rug at the top o Normal oil change completed as expected. The only issue found was someone wore their greasy shoes inside my motorhome and stained the rug at the top of the stairs. More

Fast/timely/friendly Got the works package and a marker light fixed - was in and out in under 90min. Great location - great timely nxt day service appt and all under $100. Got the works package and a marker light fixed - was in and out in under 90min. Great location - great timely nxt day service appt and all under $100.00 - I love baystate ford - I live closer to greico ford but will drive 2 towns over because of the quicklane crew is friendly and knowledgable More

Expensive service Service was very expensive. I was charged $400 dollars for a $50 part. I was charged hundreds of dollars for labor for a job that takes at best 1 hour Service was very expensive. I was charged $400 dollars for a $50 part. I was charged hundreds of dollars for labor for a job that takes at best 1 hour. More