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24 Ford of Easton
South Easton, MA
1,084 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,084 Reviews of 24 Ford of Easton
January 22, 2020
My 2016 F-150 broke down in a Sunday in another town at a store. I had to have it towed to Baystate. My truck was in yhe shop for 9 days, everyday I would get a different excuse (battery died during diagnost store. I had to have it towed to Baystate. My truck was in yhe shop for 9 days, everyday I would get a different excuse (battery died during diagnostics, still have the same battery, technician not in, only the one that started working on it can do the job, ordered wrong part, didn’t have an appointment, if I knew it was going to break down I would have made an appointment) I was never offered a rental, which I belive is covered in the extended warranty. I also mentioned when talking to the service department that the stop/start option did not work, was told it would be fixed and was part of the original problem (wiring harness), the start/stop option still does not work. On the good side, the repairs were covered other than the deductable, recalls were installed. The service department was always polite but the excuses and time to get my truck back were unacceptable in my opinion. If I was originally told it would be a week or so to get my behicle back I would have been fine with it and gotten a rental but I was inder the impression it was day to day. Thanks David Cappiello More
by Capp
Employees Worked With
Anthony Capece
January 20, 2020
Excellent Experience w/ Sales and Service I recently bought a Ford Fusion from Andrew Gill. He was excellent and he took the time to explain all of the functions and features, which I found to I recently bought a Ford Fusion from Andrew Gill. He was excellent and he took the time to explain all of the functions and features, which I found to be very professional. My vehicle began having an issue with the audio unit shortly after and I dealt with Anthony and Jon in Service. My concern was fixed by Brian the tech and seems to have been corrected by a simple computer flash/update, which was done while I waited. They even topped my washer fluid off, which seems small, but it meant a lot to me. More
by Dean Kablenko
Employees Worked With
JON RYDINGS, Anthony Capece, Andy Gill, Andy Gill
January 20, 2020
Excellent Service Department When going in for service i was greeted with a bright smile and happy faces. I got my car in and out for service within 25 mins. Highly recommend brin When going in for service i was greeted with a bright smile and happy faces. I got my car in and out for service within 25 mins. Highly recommend bringing your car in for service here! More
by Cfay27
Employees Worked With
JON RYDINGS, Jon Viveiros
January 18, 2020
Great place to buy a car. They make it so easy and stress-free. Chuck really knows the product and informed me of all the features of my new vehicle! stress-free. Chuck really knows the product and informed me of all the features of my new vehicle! More
by A_prioli
Employees Worked With
Chuck Jones
January 16, 2020
Uirys, was really helpful and fast. This was the fastest car buy. He listened what we want and he made it happen fast. We was in and out so quickly car buy. He listened what we want and he made it happen fast. We was in and out so quickly More
by eucimarprado
Verified CustomerEmployees Worked With
Uirys Gomes, Peter Charlebois
January 16, 2020
I had a great experience with Baystate ford, they walked me through the whole process and got my new vehicle registered and on the road in only one day! I couldn't have asked for a more helpful sales rep th me through the whole process and got my new vehicle registered and on the road in only one day! I couldn't have asked for a more helpful sales rep than Katelyn Douglas, she knew what she was talking about and was more than happy to explain everything. Thanks Baystate! More
by emily.leclerc1
Employees Worked With
JON RYDINGS, Katelyn Douglas
January 08, 2020
Chuck was extremely helpful, and made the process of getting a new car as easy as it can be! I highly recommend going to Chuck if you are thinking of getting a new car! getting a new car as easy as it can be! I highly recommend going to Chuck if you are thinking of getting a new car! More
by ryanfoley1996
Employees Worked With
Chuck Jones
January 08, 2020
Pleasant, knowledgable, personable — the sales and administrative staff made my shopping easy. I found a leasing deal I can manage on the truck I wanted. administrative staff made my shopping easy. I found a leasing deal I can manage on the truck I wanted. More
by JIMFRANKLIN
Employees Worked With
Christine Coriaty, Mark Goldberg, Andy Gill
January 08, 2020
Great Kid!! Brought my 2017 F-150 in for check engine light and rear window would not defrost. Although "EFFY III" was there for two weeks, Anthony stayed in con Brought my 2017 F-150 in for check engine light and rear window would not defrost. Although "EFFY III" was there for two weeks, Anthony stayed in constant contact with me. He also noticed there were two open recalls on her. The check engine light was a faulty intake manifold and the complete rear window had to be replaced. Parts were tough to obtain and a glass company had to do the replacement. Anthony still remained in touch. Kudos to the technician Brian. He let me watch him finish up the job today and explained everything he had done including the "whys." I did not buy EFFY III from Baystate. I did buy EFFY II. They still treated me as a regular customer. Thanks Anthony and Brian!! One more note. The factory warranty covered the work but they gave me an estimate of what it would have cost. They did not have to do that!! More
by pk3550
Employees Worked With
Brian the tech!, Anthony Capece
January 07, 2020
Great place to purchase your next vehicle First visit to Baystate Ford. Katelyn and Peter were very knowledgeable and friendly. They answered all my questions and concerns. Recommend this d First visit to Baystate Ford. Katelyn and Peter were very knowledgeable and friendly. They answered all my questions and concerns. Recommend this dealership to make your next car buying experience more enjoyable. Will definitely come back when it times to buy another vehicle. Larry R. More
by lawrencerodkey
Employees Worked With
Katelyn Douglas, Peter Charlebois
