24 Ford of Easton

Was in on 7/2 had my car fixed 2 days later on 7/4 it broke again same thing. I dropped my car off on 7/7 and got it back today 7/8 the staff was amazing and kept me up to date on everything. Hopefully I broke again same thing. I dropped my car off on 7/7 and got it back today 7/8 the staff was amazing and kept me up to date on everything. Hopefully I won’t have anymore issues More

Was taken care of by Nick and Katelyn which both were AMAZING and knowledgeable. Highly recommend Bay State Ford. Once again thanks have a good day AMAZING and knowledgeable. Highly recommend Bay State Ford. Once again thanks have a good day More

A pleasant buying experience, and a relatively quick process as well. I did not expect to drive home a new truck that night, but Chuck and everyone else offered great pricing and easy financing. process as well. I did not expect to drive home a new truck that night, but Chuck and everyone else offered great pricing and easy financing. More

Baystate Ford and Jon were thrown into a situation that they did not create. They handled my situation with stellar service all around they treated me as a person not a number of which I was going to spend they did not create. They handled my situation with stellar service all around they treated me as a person not a number of which I was going to spend they helped me through a difficult situation and guided without pressure. I typically stay away from dealerships because I feel they have a corporate feeling to them however Jon and his team treated me with the upmost respect and kindness that I have changed my mind about Baystate Ford dealership More

Very friendly, thoughtful very knowledgeable about car and features. Also very helpful about setting up the the apps like ford pass. Installing it and showing features and features. Also very helpful about setting up the the apps like ford pass. Installing it and showing features More

I very happy I came to Bay State Ford. I was looking for my next vehicle and it was much more easier than spending hours on line by myself. my next vehicle and it was much more easier than spending hours on line by myself. More

Great Service - Kept Informed Could not have been treated better by the dealership, I have endured a long process, starting in November of 2019 with an engine issue to my vehicle. Could not have been treated better by the dealership, I have endured a long process, starting in November of 2019 with an engine issue to my vehicle. The team at Baystate was extremely accommodating based on limitations and authorizations required by Ford corporate during a process that took 8-months to resolve. My experience was one of the best by a dealership over a 35-year duration. I found Mike exceedingly sincere in assisting the customer, especially when it came to honest communications. More

Great Service - Kept Informed They got me right in for a 'check engine' light. They had to diagnose and get rid of it, for me. On three occasions, they called to give me a progre They got me right in for a 'check engine' light. They had to diagnose and get rid of it, for me. On three occasions, they called to give me a progress update, and make sure it was okay to continue work, when they thought there might be an upcharge for unforeseen work. Its much better to know early, rather than to be surprised with charges at pick up. More

Baystate Ford does a great job communicating with the customer and completing the job on time! Thank you for a job well done. Will call again! customer and completing the job on time! Thank you for a job well done. Will call again! More

Service was excellent I was informed that I needed An HVAC board for my Ford Edge. They found it shipped it and installed it in less than a week I'm very happy HVAC board for my Ford Edge. They found it shipped it and installed it in less than a week I'm very happy More