24 Ford of Easton

(1. 1K) Car dealer in Easton, MassachusettsOpen Overview Vehicles Services Reviews Photos By owner About Reviews from the web 4/5Facebook 1K) Car dealer in Easton, MassachusettsOpen Overview Vehicles Services Reviews Photos By owner About Reviews from the web 4/5Facebook · 146 votes Google review summary 5 4 3 2 1 4.2 (1,073) Reviews All truck68 finance49 f15021 ford explorer16 +6 Sort by Most relevant Newest Highest Lowest Charles Chappell 35 reviews Service staff were polite, and that would be the only positive thing I could say. I purchased f150 2014 with 83k miles. I had a 30-day warranty, and I brought it … More 1 24 Ford of Easton (Owner) a week ago Charles Chappell, We take all feedback seriously and we’re truly sorry you did not have a better experience. Please contact us so that we can help rectify the situation at +1 781-570-5273 Alan Meneghetti Local Guide·146 reviews·721 photos 4 months ago Great service. Friendly dealership. Austin in service dept was great: proactive, responsive and very pleasant to deal with Photo 1 in review by Alan Meneghetti Photo 2 in review by Alan Meneghetti Photo 3 in review by Alan Meneghetti Photo 4 in review by Alan Meneghetti+4 24 Ford of Easton (Owner) 4 months ago Thanks Alan Meneghetti! We work really hard to provide the best dealership services and we're happy to see those efforts paid off! R. Davenport 2 reviews 4 days ago New I recently purchased a Certified Pre-Owned (CPO) Ford F-150 from this dealership, advertised as a “gold” level vehicle. However, I quickly discovered that the truck has a faulty APIM (Accessory Protocol Interface Module), preventing it from … More 24 Ford of Easton (Owner) 4 days ago R. Davenport, We are sorry you did not have a pleasant experience with our business. Customer satisfaction is our top priority and if there is anything else we can do, please do not hesitate to let us know. Adam Burrows 4 reviews a month ago They only care about selling the vehicles and getting them out the door. Once the paperwork is signed the service ends. I have been trying to resolve an issue with the general manger for months. I just get “oh I forgot, let me look into it … More 1 24 Ford of Easton (Owner) a month ago Adam Burrows, We value and appreciate all feedback as it helps us continue to strive to be the best %service% in South Easton. We invite you to call +1 781-570-5273 to discuss your experience further with management. Charles Chappell 35 reviews 3 days ago New Service staff were polite, and that would be the only positive thing I could say. I purchased f150 2014 with 83k miles. I had a 30-day warranty, and I brought it back twice with the same issue. After 30 days, I called and said I was still getting this noise front end. So I took it to my mechanic. IWE both sides needed to be replaced, the driver side strut was rotted out, and the rocker panel was rotten out. Also, I had to replace rear shocks and 4 tires. I was planning on buying a new truck from this dealership, but they didn't pass the honor test. The truck I purchased should have been gone through. They didn't and lost a good customer. Anybody beware if you do buy a used vehicle, take it to your personal man to go through it. Lesson learned. I'm fixing the truck, so when I decided to buy a new one, the next person who receives this truck will end up with a better truck than I did from this dealership. Follow up: On their request to give them a call, i called a week ago, and it went to voice mail with no reply from the dealership. This dealership got to rate on the top of my list, which is the worst place to purchase a used vehicle. 50 years I've bought used and many new Ford vehicles. My plan is to fix this truck, and then I plan on giving it away and buying a new truck. I've got another issue to address besides rocker panels on both sides. Buyer beware this dealership don't go through there vehicles before placing it on their lot. This was my experience, I called and left my name and number. No reply from the dealership. More

I don’t usually write negative reviews, but my experience with 24 Ford of Easton was so frustrating that I felt compelled to share it. I bought a Ford Transit Connect Cargo from them in February 2024, along with 24 Ford of Easton was so frustrating that I felt compelled to share it. I bought a Ford Transit Connect Cargo from them in February 2024, along with a $4,000 extended warranty. The salesperson assured me this warranty would cover engine and transmission repairs, which gave me peace of mind—until my radiator broke. When I first took my car to the dealership, I was told I’d have to wait a month just to get a diagnosis. Unable to wait that long, I found a local mechanic who could fix it in two days. However, since I had an extended warranty, I thought I’d try my luck with the dealership. After paying $397,50 to tow the car there, I was informed—only then—that the warranty didn’t cover the radiator. I ended up towing it back to my local mechanic, adding another $297 in towing costs and $1,300 in repairs. On top of it all, I had to rent a car for six days, costing me $1,200. In total, this so-called “peace of mind” warranty and the dealership’s delays cost me an extra $3,200 out of pocket. If you’re considering an extended warranty with 24 Ford of Easton, think twice. I trusted them with my business, only to feel misled and let down at every step. A fair warning to others—you may not get the coverage you’re promised, and the customer service, in my experience, is far from helpful. And to save them time: I know the standard response will be, ‘We’re sorry for your experience; please contact us to discuss further.’ Unfortunately, if that same care had been shown during my repair process, I wouldn’t have needed to write this review." More

Overall great experience purchasing through this dealership. Damian was fantastic to work with. Extremely quick and easy process. dealership. Damian was fantastic to work with. Extremely quick and easy process. More

Would NEVER return. I leased my vehicle from Baystate and during the time in my lease the dealership changed hands and was not 24 Ford of Easton. When my lease was up I leased my vehicle from Baystate and during the time in my lease the dealership changed hands and was not 24 Ford of Easton. When my lease was up, I decided I would like to buy it out. I had made an appointment in advance to buy out my lease. I spoke with Sam (who initiated this process by calling me to help with my lease options) for months prior and was told a lot of information that was incorrect. I was provided with the figures based on the estimated payoff in Jan. I ended up coming in in March with an appointment (my lease was not officially up until May) but still needed to start from scratch with a salesperson and not Sam, who I had been working with. Very strange process. Those monthly payment numbers were somehow higher with money down - even though I said several times I wouldn't be putting money down - and I had made a couple car payments since that original estimate so the numbers from the sales team made no sense. I also filled out the credit app prior to coming in. All that "prep" and making an appointment and I was still in the dealership for over 2 1/2 hours. Nothing was ready or prepared for me. I don't really understand why. There was not ONE other person in the dealership so it's not like they were busy. Also those "numbers" for my monthly payment included warranties that they included automatically without telling me, and that was not outlined or explained until I got into the financing office. I just wanted to buyout the car, not pay hundreds a month in warranties that was attempted to be added in automatically. Sam had told me that interest rates could be matched if I was able to find a lower rate elsewhere. Come to find out while in the dealership, this was not correct - Tony had given me an 9% interest rate which is outrageous. I have excellent credit and was able to find a 6% rate elsewhere. She was able to get it to 8% which was not much of an improvement from the initial 9%. When I asked if I could use my own financing she said nope, I'd have to leave my car there until the title came in. This is just a way to force people to use their financing- which is fine if they actually had good options. Instead I was quite literally forced into a higher interest rate because I have 3 toddlers and cannot not have a car for weeks. And now I can't refi that rate down for 3 months. I was also told my credit would be pulled ONCE. I have this in writing. It was pulled FOUR TIMES. 4 hard inquires. When I let Sam know this, since she is the one who told me my credit would be pulled once, she said she would have the manager Damon call me. That was 3/6 and I have gotten no such call. I just really feel like this was a huge bait and switch since I was told things would happen one way, and the experience in the dealership was completely different. A customer rep sent me an automatic email asking about my experience, and I outlined all of the above and was told again that I would receive a phone call from management. Do you think anyone actually called me? LOL NOPPPEEE On 4/5 I decided to email the owner of the dealership with these details so he was aware. I do not expect anything and I understand that nothing can be changed at this point, however as the owner I am sure feedback is valuable. Apparently not though as he ALSO did not bother to respond to me. Complete crickets from them all. The amount of money they got from me for doing some paperwork is just disgusting. They also marked up the interest rate because if I went through the EXACT SAME bank directly, I found out my rate would have been 6% instead of 8%. This place is dishonest and does not care about their customers, or even attempting to keep them! Do not trust a word these people tell you. My husband and I both own fords and I would NEVER return to this particular dealership. More

Worst experience ever as a Ford Die hard purchased a 2016 f150 love the truck hate the experience. Truck was supposed to be blue oval certified found on test drive 4 wheel drive not working dry rotted tires f150 love the truck hate the experience. Truck was supposed to be blue oval certified found on test drive 4 wheel drive not working dry rotted tires causing tire vibration.they replaced the tires with cheep japan tires still vibration they blamed it on road noise .there is a fog light in bumper they said it’s aftermarket so not repairable after I paid n picked up vehicle. Paid for inspection not done paid for vets plates would hav had to wait took with regular never refunded said ford pass would get 1100 points never happened said would mail touch up paint never happened you sign a we owe you nothing agreement so you have no case waited 3 days for paperwork of course timed out cancel deal how convenient worse experience ever More

I emailed looking for a price on a superduty for my company. I was given a price of $58993 + taxes and fees. So I clarified, I can come in and bring a check for $58993 + taxes and fees and was informe company. I was given a price of $58993 + taxes and fees. So I clarified, I can come in and bring a check for $58993 + taxes and fees and was informed "Oh no that is only if you finance. I asked why and was lied to about a $2000 Fincnace with Ford rebate that the dealer I ended up buying it from told me was not truthful, there was no rebates associated with Financing at this time. I would stay away from this company, False advertising and the $685 doc fee is ridiculous! More

very good attention I found the vehicle I was looking for, it’s perfect for me and my family for, it’s perfect for me and my family More

Nik helped us out and made this process super easy. Can’t thank him enough for all of his help! Can’t thank him enough for all of his help! More

I purchased my Ford Escape, great experience and good pricing as I shopped around. I had a service done today on a broken tale light and the Service Dept. is very professional and did the work very timel pricing as I shopped around. I had a service done today on a broken tale light and the Service Dept. is very professional and did the work very timely, I would highly recommend this dealership, they also work on my wife’s Acura and do a great job. More