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Germain Lexus of Easton

Columbus, OH

Overview
Employees
Reviews
Vehicles
4.8
1,448 Reviews
Whether you’re in the market for a new Lexus or searching high and low for the perfect pre-owned Lexus, we want you to try Germain Lexus of Easton first. We’ve been serving local Columbus, Westerville, and Newark, Ohio, drivers for generations, and it would be our joy and privilege to help you shop for your next car.
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4130 Morse Crossing

Columbus, OH

43219

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Showing 1,448 reviews

September 23, 2026

The day I took the car ito the dept. the Associate in the office was extremely helpful in helping clear up confusion I had because the car was taken in 2 days. early due to confusion wit More

by Linda S Davis
Service Price Transparency
Service Time
Recommend Dealer
Yes
Employees Worked With
Kevin Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hathcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorden Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2026 -

Germain Lexus of Easton responded

We love hearing from our customers! Thank you for choosing Germain Lexus of Easton and for sharing your experience with Jeff and our team. See you next time! Safe travels!

September 23, 2026

Came in for a service and the staff was so kind and friendly. Kevin was my advisor and so kind to my toddler More

by Tspaulding
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2026 -

Germain Lexus of Easton responded

We're glad Kevin was so helpful. Thank you for choosing Germain Lexus of Easton and for sharing your experience in our service center! We look forward to working with you again.

September 23, 2026

The process was very smooth and Rachel was extremely helpful and easy to work with. I was surprised and pleased to be able to drive away with the new car that day. More

by rwharton3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JB Woodring
5.0
This rating includes all reviews, with more weight given to recent reviews.
LeBriana "Bri" Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Kaser
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2026 -

Germain Lexus of Easton responded

Thank you for sharing your experience with Rachel and the team! We are thrilled to hear everything went smoothly. Safe travels from all of us at Germain Lexus of Easton!

September 17, 2026

I don't recall being advised of the location your service dept. All texts I received advising of date and time of scheduled service carried the new car address leaving me to assume that that is where I need More

by Rkleman
Recommend Dealer
Yes
Employees Worked With
Donna?
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Sep 18, 2026 -

Germain Lexus of Easton responded

We apologize for any confusion regarding the location of our service department. Thank you for bringing this to our attention and we will make sure to clarify this information going forward. If there is anything else you would like to share, please feel free to reach out. - The Germain Lexus of Easton Team

September 17, 2026

Did not meet my expectations in level of competence and customer care Shades of deceitfulness More

by Rkleman
Recommend Dealer
No
Employees Worked With
Cameron Armstrong
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Armstrong
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Sep 18, 2026 -

Germain Lexus of Easton responded

A 1-star experience doesn't reflect the high standards we hold ourselves to. I would like to see how I can help here. Please reach out to me when you have a moment so we can discuss this together. Thank you, Clayton Hill - New Car Sales Manager - 614-383-4146

September 17, 2026

I waited 30 minutes to check in my car. I shouldn't have to wait at all. More

by carltonmilton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rodock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2026 -

Germain Lexus of Easton responded

Thank you for sharing your feedback. We understand how frustrating it can be to experience a wait when you're arriving for a scheduled service appointment. We appreciate you bringing this to our attention and will share your feedback with our team as we continue looking for ways to make the check-in process more efficient. We hope to provide a smoother experience on your next visit.

September 16, 2026

Donna was great to work with. Kept us updated and provided valuable support. Thanks Donna! More

by lgjohnson2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Mogavero
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2026 -

Germain Lexus of Easton responded

We are thrilled to see your positive review! The Germain Lexus of Easton team looks forward to your next visit with us. Take care!

September 16, 2026

Reception from this guy was nice and helpful. Listened to my needs and helped straight away. Thank you so much. More

by Tina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2026 -

Germain Lexus of Easton responded

Tina, we are thrilled that our team gave you such a warm welcome here at Germain Lexus of Easton. Thank you for your business and your kind feedback! We hope to see you again down the road.

September 15, 2026

Rotated tires without explaining to my wife that was an extra charge. Slightly deceptive. Simply went for an oil change. More

by jbendolph7603
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Daniels
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 15, 2026 -

Germain Lexus of Easton responded

I'm sorry to hear about the confusion regarding the tire rotation charge. We aim for transparency in all our services, so it's concerning to hear that it wasn't communicated clearly. If you could reach out directly, I'd love to discuss this further and make sure any issues are resolved. Thank you, Grant Garrison - Service Manager - (614) 383-4177

September 12, 2026

I have been coming here for years and the service with everyone from drop off to service advisor has been respectful and professional. More

by joansalido
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JB Woodring
5.0
This rating includes all reviews, with more weight given to recent reviews.
Preston Hutchins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donna Mogavero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hathcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2026 -

Germain Lexus of Easton responded

Thank you for your kind words and your continued trust, Joan! We're grateful to have you as part of our Germain Lexus of Easton family and we look forward to serving you for many more years to come. Safe travels!

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