Toyota Direct

Was able to get work performed in a timely manner even though I did not have an appointment though I did not have an appointment More

I went from Michigan to Columbus to buy a Toyota rav4 as because of 0% APR deals. The sale’s person named ‘Sal Sabir’ who was nice initially. I spoke to him on 06/30/25 around 1:40pm for rav4 and he told me because of 0% APR deals. The sale’s person named ‘Sal Sabir’ who was nice initially. I spoke to him on 06/30/25 around 1:40pm for rav4 and he told me it was last day of the deals so I had to pick the car on that day which was pretty impossible for me to go Ohio from Michigan without prior preparation within ours. Then he did me a favour which was I had to make half down payment by credit card and rest of half at the time of pick up with cash or check that was really appreciated & I did it. The next day I was driving fast to go there (toyota direct dealership) before 12:00pm as because my rental car already made me late during pick up. Now the real scenario had began. When I went there Mr. Sal was in very rush and took me to finance manager Mr. Wiley. If I am honest I would say Mr. Wiley is coldest guy who is very moody or already pissed off by something or by his job & no greetings which I did & even didn’t I ask me to sit but asking for signature. Really?xxx! (Although then I sat by myself). He just took a signature from me & told me to go even didn’t tell how to make my monthly payments or anything else which still I don’t know and will need to watch youtube videos or ask somebody who is already experienced. After payment Mr. Sal gave me hand book, temporary registration of the car and keys and showed the car & told me I am all set to go. Really! I didn’t take test drive as I have enough trust on toyota motors but that doesn’t mean I know everything about a new car. I requested him to show me at least some basic features of the car as I didn’t take any test drive or didn’t own this model of car before. He refused and said he has another customer and if I really want then I needed to wait 10 to 20 minutes which I agreed. Btw all of the above tasks like payments, sign, handover of car keys happened within 5 minutes at the dealership. I was waiting more than 30 minutes but didn’t see Mr. Sal anymore. At that time I would say he was really callous & didn’t care at all as he already sold the car to me. I was keep waiting & felt so ingored. Then another guy named Mr. Ashikur with whom I met at the show room for the first time was saw us standing helplessly and came to me. I told him why I was waiting and he was really nice and finally helped me with basic features of the car even also installed ‘Toyota’ app in my phone and set up everything. I really appreciate his help and thanful to him. So in a nutshell if you ask me experience with Toyota direct I would say I was treated very very poorly at the dealership. Honestly It seemed to me that I went there to take some free reliefs goods and right after taking reliefs they tried to kick me out within seconds. I was so tired after non-stoped driving without any break from Michigan to Ohio and expected some respect and good behaviours which I didn’t get at all. Now I not sure as it happened to me as because I paid earlier even before seeing the car or this was way how they usually treat their all customers. I would say it highly unprofessionalism and concerning. If you have any minor doubts about my statement I am always ready to talk to any higher authorities. I would suggest you to see the CC cameras if you don’t trust me. I am giving my contact number which is 313-985-6040 and feel free to call if need to know further details or information. I will be happy to answer all the time except my working hours/days. Thank you. More

Ridiculous offer for my trade in. Sold it privately for 150% of the dealership offer. Sold it privately for 150% of the dealership offer. More

Chris Grossman did a great job in servicing my Highlander. He’s very honest and kind and I trust his recommendations. The service was completed in a little over an hour, which was great since I ha Highlander. He’s very honest and kind and I trust his recommendations. The service was completed in a little over an hour, which was great since I had to wait at the dealership. More

I was amazed how the workers they came to help concerning my tire and to let me know what was to be done, and that will be taking care of with in a timely manner. my tire and to let me know what was to be done, and that will be taking care of with in a timely manner. More

I always get great service at Toyota Direct. They are good communicators too. Great place. They are good communicators too. Great place. More

Staff was knowledgeable and explained work needed very clearly. Work was completed in a timely manner. Very satisfied clearly. Work was completed in a timely manner. Very satisfied More

Only issue we experience was the amount of time we waited as the dealership was busy when we managed to show up. But otherwise, the process was easy and we are happy being repeat customers to this dealershi as the dealership was busy when we managed to show up. But otherwise, the process was easy and we are happy being repeat customers to this dealership! More

Went there for an oil change and a tire rotation done in a respectable amount of time a complete thorough job a respectable amount of time a complete thorough job More

My service tech Paris Anthony was great. The wait was not bad with the snacks available. The wait was not bad with the snacks available. More