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Toyota Direct
Columbus, OH
1,309 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,309 reviews
April 18, 2025
Major problems trying to pay bill for my step son over the phone. Called three times, receptionist could not get cashier or assigned service rep to answer phone the phone. Called three times, receptionist could not get cashier or assigned service rep to answer phone More
by jeanneherriott
Verified CustomerEmployees Worked With
April 16, 2025
Good customer service I will always continue to service my car there please continue the good work you guys are doing great my car there please continue the good work you guys are doing great More
by sadiatu28
Employees Worked With
April 15, 2025
Service was done when promised. Made sure I was happy with the result I was. Made sure I was happy with the result I was. More
by ktsummers
Employees Worked With
April 15, 2025
Everyone was so kind, helpful and informative. I didn’t even wait a long time for service to be completed. I didn’t even wait a long time for service to be completed. More
by johnr2416
Employees Worked With
April 14, 2025
My service is always great with Chris Grossman. He does a fabulous job!!! I have been dealing with him for many years and my Toyota's are always running for many years. I think he is all around He does a fabulous job!!! I have been dealing with him for many years and my Toyota's are always running for many years. I think he is all around Amazing!!!! More
by jlkeller0
Employees Worked With
April 14, 2025
I can only echo the statement made by another customer who said "great customer service and quick wait serve and maintenance" and add that the young man whose name I cannot remember was absolutely a princ who said "great customer service and quick wait serve and maintenance" and add that the young man whose name I cannot remember was absolutely a prince, well-mannered and very careful to ensure my car would be a safe vehicle for at least another few years. Please give him five stars and say that I was sorry I couldn't remember his name. I will be back, I promise, unless I am out of state when one of our cars needs maintenance. More
by janyce.c.katz
Employees Worked With
Can't remember name of service person
April 13, 2025
Caleb was awesome and helped with a few questions I had! The dealership is fast and efficient also. The waiting area is fantastic! The dealership is fast and efficient also. The waiting area is fantastic! More
by gaygol54
Employees Worked With
April 13, 2025
Vehicle delivery not per Toyota standard. Made to wait 3 hours for finance, after confirming arrival time and requested departure given out of town purchaser. Reported damage to front grill n Made to wait 3 hours for finance, after confirming arrival time and requested departure given out of town purchaser. Reported damage to front grill not seen on delivery. Salesman and dealership rejected responsibility. More
by shoesmithma
Employees Worked With
April 13, 2025
Mindy very friendly I had no problem with my service. In and out in good time In and out in good time More
by aug145361
Employees Worked With
April 11, 2025
Great customer service and quick wait times, I highly recommend Toyota Direct for service and maintenance recommend Toyota Direct for service and maintenance More
by andrewzedella
Employees Worked With
