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Five Star Ford
North Richland Hills, TX
8,557 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one.
Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 8,558 reviews
April 03, 2025
I had an exceptional truck-buying experience at Five Star Ford in North Richland Hills! A huge thank you to Lee Clanton, my sales representative, for making the entire process smooth and stress-free. Lee was Ford in North Richland Hills! A huge thank you to Lee Clanton, my sales representative, for making the entire process smooth and stress-free. Lee was knowledgeable, friendly, and truly went above and beyond to help me find the perfect truck. I also want to thank David McGee, the Finance Manager, for his professionalism and making the financing process quick and easy. I highly recommend Five Star Ford to anyone looking for a great vehicle and outstanding customer service! More
by cbf150
April 03, 2025
I hadnt bought new since 2012 but Lewis and team made it easy and fast (less than 2 hours) since I knew precisely what I wanted. Thanks guys. easy and fast (less than 2 hours) since I knew precisely what I wanted. Thanks guys. More
by txtony125
April 03, 2025
Honest salespeople, easy financing. NO DEALER ADD ONS-(nitrogen in tires, undercoat spray, seat protectant) , NO DEALER ADD ONS-(nitrogen in tires, undercoat spray, seat protectant) , More
by genopena
Employees Worked With
April 02, 2025
Alfred El-Darazi was very helpful and courteous. I was not able to pick my car up. He was able to deliver it to my home. I was not able to pick my car up. He was able to deliver it to my home. More
by Ejamesh
Employees Worked With
April 01, 2025
Easy to work with, great communication, would use again for next purchase. Delivered truck with all I asked for for next purchase. Delivered truck with all I asked for More
by Brittnyallison
Employees Worked With
Other Employees :
Whoever helped with my financing, he was also good
April 01, 2025
Easiest car buying experience. No issues! Preston was very responsive and fantastic to work with. I am in love with my new Explorer ST! No issues! Preston was very responsive and fantastic to work with. I am in love with my new Explorer ST! More
by tripletmama360
Employees Worked With
March 31, 2025
I bought my Ford Escape at Five Star Ford NRH and the entire staff has been professional and kind and have gone above and beyond from oil changes to repairs and correcting an issue with my warranty!! A entire staff has been professional and kind and have gone above and beyond from oil changes to repairs and correcting an issue with my warranty!! A special thanks to Ron Baron for updating me daily and providing a loaner while everything was being taken care of!! He was so kind and professional!! Also a special Thanks to MM Ross for taking care of the warranty and repairs and showing me I really can trust them to make me a Very Satisfied customer!!! I also want to thank Nick Hernandez for always doing a great job taking care of my oil changes and his kind and professional personality! I cannot express enough how happy and blessed they made me with my recent repairs!!! THANK YOU!! I can’t Forget to mention the ladies at the front desks and their kindness and of course the complimentary cookies!! And thank you to Johnny and all the mechanics that worked hard to make sure everything was repaired!! I highly recommend Five Star Ford in North Richland Hills, TX More
by deborah.s.harmon
Employees Worked With
Other Employees :
Reagan, Amy , Anitse and the sweet lady at the front desk on the floor in Sales
March 31, 2025
Ken McLemore has sold me my last 6 vehicles for all my wife the kids I would recommend him to anyone wanting to buy from an honest car salesman wife the kids I would recommend him to anyone wanting to buy from an honest car salesman More
by malcolm.brown
March 27, 2025
Mr. El-Darazi and the dealership were very easy to work with. He worked with us for 3 days to get the vehicle we wanted. He was patient and very knowledgeable. We would definitely return and recommend him with. He worked with us for 3 days to get the vehicle we wanted. He was patient and very knowledgeable. We would definitely return and recommend him to our friends and family. More
by Rfb3247
March 25, 2025
Kaylen Pierce was great. She took great care of us. Highly recommend her and this dealership. She took great care of us. Highly recommend her and this dealership. More
by mahefner32
