Zach Souza
Zach Souza at Empire Ford Inc.

Zach Souza

Service Advisor

Empire Ford Inc.

292 William S. Canning Blvd
Fall River, MA 02717

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5.0
6 Reviews
5.0

6 Reviews

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6 Reviews of Zach Souza

January 15, 2026

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Employee Rating

I was dealing with a young man named Zach. He was very informative called me to make sure the work that was done on my truck was exactly what I needed done and everything was done the perfecti More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 23, 2026

Empire Ford Inc. responded

Thank you so much for the great review! We’re thrilled to hear Zach took such good care of you and made sure everything done on your truck was exactly what you needed. We’ll be sure to pass along your kind words to him—he’ll really appreciate it! Thanks for trusting us with your truck.

January 09, 2026

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Employee Rating

Very nice stuff in the service department and very helpful people and go out of their way to help you More

by Joseph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alexia Perez

Jan 23, 2026

Empire Ford Inc. responded

Thank you for your feedback! We’re happy to hear you had a positive experience with our service department. Our team works hard to provide helpful, friendly service, and we appreciate you taking the time to share your experience.

January 02, 2026

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Had a dead battery on new year's eve day. Service department was responsive and was able to get me in for a new battery! More

by kristawilshusen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 06, 2026

Empire Ford Inc. responded

Dear kristawilshusen, I'm so happy to hear that our staff was able to get you a new battery and get you on your way, especially around the holidays!

December 21, 2025

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Employee Rating

Great service and easily reachable! They are very supportive and transparent with what's being done. More

by cconcepcion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alexia Perez

September 23, 2025

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Employee Rating

I can not thank the Empire Ford service team enough, they are a wonderful team! After a horrible experience at another dealership which I will not name but is located in Cranston. Empire Ford got my More

by MBrufke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brenda Riley, Martin Smith, Ashley Couto, Brian Santos, Matthew Sartini , Anthony Bissonnette, Samantha DaSilva, Victor Whelan

August 07, 2025

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Employee Rating

Good customer service They are taking care of the things I had issues with so far great work More

by josh.jacques83
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

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