Brenda Riley
Brenda Riley at Empire Ford Inc.

Brenda Riley

Service BDC

Empire Ford Inc.

292 William S. Canning Blvd
Fall River, MA 02717

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13 Reviews
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13 Reviews

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13 Reviews of Brenda Riley

March 29, 2026

Dealership Rating
Employee Rating

Efficient, friendly and car is redelivered clean. Brenda is great to deal with.when scheduling service. More

by Peter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Santos , Ashley Couto

March 08, 2026

Dealership Rating
Employee Rating

Great service! Great costumer service! Ashley, Brian and the whole crew keep spoiling me over and over again! More

by alvin.fagundes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 20, 2026

Dealership Rating
Employee Rating

Taey did will good on my car I will tell all my friends about them More

by sshirleysousa5791
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 27, 2026

Empire Ford Inc. responded

Thank you so much for your kind words and for recommending us to your friends — that truly means a lot!

September 23, 2025

Dealership Rating
Employee Rating

I can not thank the Empire Ford service team enough, they are a wonderful team! After a horrible experience at another dealership which I will not name but is located in Cranston. Empire Ford got my More

by MBrufke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Martin Smith, Brian Santos, Matthew Sartini , Anthony Bissonnette, Ashley Couto, Samantha DaSilva, Zach Souza, Victor Whelan

April 25, 2022

Dealership Rating
Employee Rating

Chris in the service department was very helpful in correcting an issue I had with my 2021 Ford Ranger XLT, he explained in detail what was done and the wait time was very good. I commend him and the r More

by Arthurgravelle1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Machie

May 02, 2022

Empire Ford Inc. responded

Dear Arthurgravelle1960, Thanks so much for sharing your 5-star review and mentioning your service advisor, Chris, by name! We're so happy hear that you found our staff to be "friendly and helpful."

July 17, 2021

Dealership Rating
Employee Rating

Other dealerships such as Silko Honda give every other oil change free to loyal customers. Why can’t Empire do this as I bought my F150 at this dealership? More

by LEOCOURNOYER59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Christopher Langdon, Erik Lopes, Chris Machie, Cody Porter, Tina Taglianetti, Emily Verocchio

Jul 19, 2021

Empire Ford Inc. responded

Dear Leocournoyer59, Thank you for your feedback. We are not aware of what other off-brand dealerships offer, but all of the local Ford dealerships do not offer free oil changes to customers. However, we do offer a "Works" package that includes not only an oil change, but a tire rotation and multi-point inspection with fluid top-off. Please feel free to request this service in the future if you'd like. Thank you.

July 15, 2021

Dealership Rating
Employee Rating

Quick service, very professional, and knowledgeable. Clean and very welcoming if you plan to stay in the shop for your service. Overall very good people. More

by Jacqulinedaughtry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christopher Amaral, Christopher Langdon, Erik Lopes, Chris Machie, Cody Porter, Tina Taglianetti, Emily Verocchio

Jul 19, 2021

Empire Ford Inc. responded

Dear jacqulinedaughtry, This is such good feedback. We strive to make our service dept. clean and welcoming so we appreciate your comments. We're also happy to hear that your service was quick and "very professional." Thank you for doing business with Empire Ford.

June 26, 2021

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Employee Rating

My review going to Ford was a great success I ended up getting an oil change for free and I was happy the time it took to do everything under an hour More

by meganbenevides1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christopher Amaral, Samantha Briody, Christopher Langdon, Chris Machie, Tina Taglianetti, Emily Verocchio

Jul 03, 2021

Empire Ford Inc. responded

Dear Meganbenevides1, That's great that Ford gave you a free oil change for sharing your experience at Empire Ford with them. We're happy to hear that you were please with your service here and we appreciate your business.

June 25, 2021

Dealership Rating
Employee Rating

My automobile was there for 8 days the part took forever to come in that was the only frustrating part.Staff was very helpful. More

by MPENGUIN365
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christopher Amaral, Tina Taglianetti

Jun 28, 2021

Empire Ford Inc. responded

Thank you for the great review. We apologize for the parts delay. Industry wide, all manufacturers are trying to work with parts shortages due to their suppliers downsizing or closing during the COVID-19 pandemic. We appreciate the opportunity to service your vehicle.

June 11, 2021

Dealership Rating
Employee Rating

Very clean and hospitable employees are neat friendly and accommodating up front and honest it was a pleasure doing business here and happy to have my flat fixed rather quickly More

by Cj5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Debbie Mello , Christopher Amaral, Samantha Briody, Christopher Langdon, Chris Machie, Tina Taglianetti

Jun 15, 2021

Empire Ford Inc. responded

Dear CJ5, thank you so much for your honest opinion and 5-star rating! It's wonderful to hear that your found our staff to be "friendly and accommodating" and that we were able to fix your flat quickly. Thank you for your service!

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