Wes Ward
Wes Ward at Banister Chrysler Dodge Jeep Ram of Hampton

Wes Ward

Service Department Manager

Banister Chrysler Dodge Jeep Ram of Hampton

4116 W Mercury Blvd
Hampton, VA 23666

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4.5
43 Reviews
4.5

43 Reviews

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43 Reviews of Wes Ward

April 29, 2026

Dealership Rating
Employee Rating

No quality control, front desk lip service. Will break something and ghost you till you give up. More

by Maverick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Lindsay Givens

April 23, 2026

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Everyone was Professional , Courteous as well as Friendly . I was greeted promptly for my Appointment . I will definitely be back More

by Roy Howard
Service Price Transparency
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Recommend Dealer
Yes

April 10, 2026

Dealership Rating
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Ashley House is a very knowledgeable service person. Once I arrived to sign in, I did not have to wait very long to get my vehicle serviced. I am glad Ashley has been brought back. I have only one compl More

by sandra.sperring
Service Price Transparency
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Recommend Dealer
Yes

April 08, 2026

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Lindsey was Very helpful, made my appointment go smooth, had snacks and offered me additional services that I may need in the near future. More

by L.thompsonjr
Service Price Transparency
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Recommend Dealer
Yes

March 01, 2026

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One of the biggest reasons that I purchased my new truck at this dealership is because of the excellent care that I received from the service department with my previous truck. More

by GV32296
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Lindsay Givens

Mar 30, 2026

Banister Chrysler Dodge Jeep Ram of Hampton responded

Thank you kindly for the coveted 5-Star Review!! Banister Chrysler Dodge Jeep RAM strives to give our guests that truly exceptional experience and we are pleased that you shared yours. We will continue to take care of your new truck for future maintenance care. Your loyalty is important and valued by our staff. Warmly, Angela Freeman Your Customer Experience Manager (757) 802-9615

February 24, 2026

Dealership Rating
Employee Rating

Robert Melton, James Hood, and the entire team were great to work with. They all had a part in getting my deal ready over a couple of weeks. They worked with me and continued to engage, negotiate patiently More

by a.mess3399
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James Hood, Canon Hughes, Lindsay Givens, Darrell Ford, Ashley House, Whispur Granger , Robert Melton, Dolphus West, Andrew Coffman

Mar 30, 2026

Banister Chrysler Dodge Jeep Ram of Hampton responded

It is with joy that our staff at Banister Chrysler Dodge Jeep RAM gave you such an exceptional experience and that we were able to assist you in your purchasing experience. We hope that you are enjoying your new vehicle and we always welcome referrals. (smile) Warmly, Angela Freeman Your Customer Experience Manager (757) 802-9615

February 13, 2026

Dealership Rating
Employee Rating

Very pleasant transaction. Our salesperson Kelly Walklin worked very hard on a bitter cold day to make our sale work for us. We were already service department customers at t More

by GV32296
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James Hood, Lindsay Givens

January 18, 2026

Dealership Rating
Employee Rating

Very knowledgeable staff, fast, and friendly service with a smile every time our family stops in for any advice, or service. More

by duckybullock10
Service Price Transparency
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Recommend Dealer
Yes

November 14, 2025

Dealership Rating
Employee Rating

VERY BAD DEALERSHIP AND POOR SERVICE DEPT. THEY SOLD ME A CAR THAT I CANT DRIVE BECAUSE OF BAD ENGINE PARTS. More

by kevinsummers197
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Nov 17, 2025

Banister Chrysler Dodge Jeep Ram of Hampton responded

Hello kevinsummers197: The staff at Banister Chrysler Dodge Jeep RAM truly appreciate your feedback and we apologize for the inconvenience this has caused you. It is our desire to make sure that all of our guests have their concerns resolved. We value you and we will continue to find resolutions for your vehicle. Please know that our staff works for you and our goal is to solve this issue. Warmly, Angela Freeman Your Customer Experience Manager (757) 802-9615

October 30, 2025

Dealership Rating
Employee Rating

Everyone was very nice and service was very prompt! I will continue to have my serviced at Banister! More

by Bobbe Gray
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
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