Lindsay Givens

I was told shuttle service isn't offered for oil change and tire rotation customers. That's a big inconvenience. My truck is also making noise after the tire rotation. Which doesn't make any sense to me. and tire rotation customers. That's a big inconvenience. My truck is also making noise after the tire rotation. Which doesn't make any sense to me. More

by ANDREA_SNIDER Verified Customer Verified Customer

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No quality control, front desk lip service. Will break something and ghost you till you give up. Will break something and ghost you till you give up. More

by Maverick Verified Customer Verified Customer

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forgot to perform State Inspection but Lyndsey quickly resolved. clunking noise diagnosed as 'some' suspension bolt loose(?). repair work performed 1yr ago - retorque 'fixed' clunking. scary carpet mat is resolved. clunking noise diagnosed as 'some' suspension bolt loose(?). repair work performed 1yr ago - retorque 'fixed' clunking. scary carpet mat is greased up and didn't clean out. no protective paper used More

by LSANTY921 Verified Customer Verified Customer

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I will always have my 2022 Ram serviced here at your dealership. My last experience was good. However, it took awhile to get anyone in the service department on the phone. I dropped my Ram off last Frid dealership. My last experience was good. However, it took awhile to get anyone in the service department on the phone. I dropped my Ram off last Friday and wasn’t provided an update until my wife called on Tuesday. I like actually talking to a person not an AI lady named Mia. I tried twice using the service portal by message and by phone on Monday with no response. Just a courtesy. More

by moose8171 Verified Customer Verified Customer

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Dealership tried to charge us over $600 for trying to fix problem. Turns out the alternator battery was bad. Dealership was trying to charge us $200 for a battery where no where online showed that it cost th problem. Turns out the alternator battery was bad. Dealership was trying to charge us $200 for a battery where no where online showed that it cost that much. We decided to just pickup the van and do it ourselves. Turns out the battery in the van was still under warranty and it was the same battery the dealership was trying to have us buy. They should have replaced our battery for free. Instead they're all about trying to get every last penny out of people. They only care about money rather than customers. 10/10 would not recommend them. More

by Jlucas2517 Verified Customer Verified Customer

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Everyone was Professional , Courteous as well as Friendly . I was greeted promptly for my Appointment . I will definitely be back . I was greeted promptly for my Appointment . I will definitely be back More

by Roy Howard Verified Customer Verified Customer

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The service itself was fine. The only problem I had was getting phone calls returned. I could never get through to a person, so I left at least 3 voicemails at different points a The only problem I had was getting phone calls returned. I could never get through to a person, so I left at least 3 voicemails at different points and never got a return call, forcing me to stop by in person to communicate and know that my message had been received. (And I live about 9 miles from the dealership, so this was not convenient at all.) More

by eddietison Verified Customer Verified Customer

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Banister Chrysler Dodge Jeep RAM has a quality staff and they have always given me the best care when servicing my Jeep they have always given me the best care when servicing my Jeep More

by Angiefree06 Verified Customer Verified Customer

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I am always given an extensive explanation and summary for my vehicle being serviced. I've always had outstanding customer service during my visits to Banisters's! for my vehicle being serviced. I've always had outstanding customer service during my visits to Banisters's! More

by ruarkwalker Verified Customer Verified Customer

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I am always given an extensive explanation and summary for my vehicle being serviced. I've always had outstanding customer service during my visits to Banisters's! for my vehicle being serviced. I've always had outstanding customer service during my visits to Banisters's! More

by ruarkwalker Verified Customer Verified Customer

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