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Wes Ward
Wes Ward at Banister Chrysler Dodge Jeep Ram of Hampton

Wes Ward

Service Department Manager

Banister Chrysler Dodge Jeep Ram of Hampton

4116 W Mercury Blvd
Hampton, VA 23666

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4.5
35 Reviews
4.5

35 Reviews

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35 Reviews of Wes Ward

November 14, 2025

Dealership Rating
Employee Rating

VERY BAD DEALERSHIP AND POOR SERVICE DEPT. THEY SOLD ME A CAR THAT I CANT DRIVE BECAUSE OF BAD ENGINE PARTS. More

by kevinsummers197
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Canon Hughes, Lindsay Givens, Darrell Ford, Ashley House, Whispur Granger , DANIEL BANISTER JR.

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Nov 17, 2025

Banister Chrysler Dodge Jeep Ram of Hampton responded

Hello kevinsummers197: The staff at Banister Chrysler Dodge Jeep RAM truly appreciate your feedback and we apologize for the inconvenience this has caused you. It is our desire to make sure that all of our guests have their concerns resolved. We value you and we will continue to find resolutions for your vehicle. Please know that our staff works for you and our goal is to solve this issue. Warmly, Angela Freeman Your Customer Experience Manager (757) 802-9615

October 30, 2025

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Employee Rating

Everyone was very nice and service was very prompt! I will continue to have my serviced at Banister! More

by Bobbe Gray
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Canon Hughes, Lindsay Givens, Ashley House, Whispur Granger

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October 19, 2025

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Employee Rating

I purchased my 2023 Dodge charger GT from this dealership was Winner's Circle. I still take it there for oil changes. I like Banister Dodge. They are fast and friendly. More

by donnay42.dh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Canon Hughes, Lindsay Givens, Ashley House, Whispur Granger

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Oct 22, 2025

Banister Chrysler Dodge Jeep Ram of Hampton responded

Hello donnay42.dh for your 5-Star review and the kind words. We truly appreciate that you made the cool choice to continue to return to this location so that Banister Chrysler Dodge Jeep RAM can continue to take care of your vehicle. We look forward to servicing your vehicle needs moving forward. Warmly, Angela Freeman Your Customer Experience Manager (757) 802-9615

October 15, 2025

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Employee Rating

I was experiencing a clunking & knocking sound coming from the front end of my Grand Cherokee L. The technician that was in charge of finding problem said it was the shocks because they were leaking. The More

by MJones
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lindsay Givens

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Oct 22, 2025

Banister Chrysler Dodge Jeep Ram of Hampton responded

MJones we thank you for taking the time to share your experience and we appreciate your feedback. We are pleased that the issue was resolved and we will use your feedback to improve on communicating updates in the future. Warmly, Angela Freeman Your Customer Experience Manager (757) 802-9615

September 24, 2025

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Employee Rating

How? How can I, within a mere 15 words, describe the sheer ecstacy of this service visit?? More

by stocck421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Canon Hughes, Lindsay Givens, Ashley House, Whispur Granger

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Sep 25, 2025

Banister Chrysler Dodge Jeep Ram of Hampton responded

stocck421 - Banister Chrysler Dodge Jeep RAM is delighted that we could assist you during your service visit. We especially enjoyed your intro of the review - SHEER ECSTACY!! (smile) Thank you for sharing your feedback. Warmly, Angela Freeman Your Customer Experience Manager (757) 802-9615

September 08, 2025

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Employee Rating

I’ve always been pleased with service for my RAM 2500. This was my third routine service visit. More

by SAE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Canon Hughes, Lindsay Givens, Ashley House, Whispur Granger

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Sep 11, 2025

Banister Chrysler Dodge Jeep Ram of Hampton responded

Thank you, SAE, for the coveted 5-Star Review! Banister Chrysler Dodge Jeep RAM is especially thankful for your loyalty to our business, and we truly appreciate you. We welcome the opportunity to continue servicing your RAM 2500 for any future service visits. Angela Freeman Your Customer Experience Manager (757) 802-9615

August 09, 2025

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Employee Rating

Amazing and friendly staff. Everything went smooth and was explained properly. Found everything I was looking for. More

by Gabriel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James Hood, Canon Hughes, Lindsay Givens, Darrell Ford, Ashley House, Whispur Granger

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Aug 21, 2025

Banister Chrysler Dodge Jeep Ram of Hampton responded

Thank you Gabriel for taking the time to share your experience. Our Banister Chrysler Dodge Jeep RAM Service Department is top-notch and we appreciate that you allowed us to earn your business. If you require any additional services in the future, please know that we would welcome your business. Warmly, Angela Freeman Your Customer Experience Manager (757) 802-9615

July 26, 2025

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Employee Rating

Canon Hughes and the service department at Banister have been very diligent in servicing my Ram truck. Good folks to do business with. More

by GV32296
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Canon Hughes, Lindsay Givens, Ashley House, Whispur Granger

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July 17, 2025

Dealership Rating
Employee Rating

Great service. Everyone was polite and kept me informed as service progressed. Very courteous staff. More

by dwhicks297
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Canon Hughes, Whispur Granger

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June 23, 2025

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Employee Rating

They have my trust which is just not easy to get and very professional an on time More

by terrancehale79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Canon Hughes, Lindsay Givens, Ashley House, Whispur Granger

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Jun 24, 2025

Banister Chrysler Dodge Jeep Ram of Hampton responded

Thank you Terrancehale79 for your kind words and 5-star review! We appreciate your business, and we welcome you back for future service visits too. Warmly, Angela Freeman Your Customer Experience Manager (757) 802-9615

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