Walter Pensa
Walter Pensa at Mercedes-Benz of Orange County powered by Benzel-Busch

Walter Pensa

General Sales Manager

Mercedes-Benz of Orange County powered by Benzel-Busch

1 Mercedes Way
Harriman, NY 10926

4.6
60 Reviews
4.6

60 Reviews

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60 Reviews of Walter Pensa

June 13, 2024

Dealership Rating
Employee Rating

Always top notch service. Staff is awesome and professional. VIP treatment every time I visit. More

by Mikelight
Service Price Transparency
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Recommend Dealer
Yes
Jun 14, 2024

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We're thrilled to hear that you consistently receive top-notch service and feel like a VIP every time you visit us. Providing exceptional service and ensuring our customers feel valued and appreciated are our top priorities, and it's fantastic to know that our staff's professionalism and dedication contribute to your positive experience. Warm regards, Michael Hill mhill@benzelbusch.com

June 03, 2024

Dealership Rating
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Very good customer service and friendly people I would recommend Victor! He was very patient and helpful. More

by iwallwayslovu
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jun 14, 2024

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your fantastic review! We're thrilled to hear that you had a very good experience with our customer service and found our team to be friendly. It's wonderful to know that Victor provided you with excellent service, demonstrating patience and helpfulness throughout your visit. Warm regards, Michael Hill mhill@benzelbusch.com

June 02, 2024

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Employee Rating

It was such a pleasurable experience, leading a new vehicle with this dealership. Eric made the entire thing so smooth and easy. He is a true professional. And Thomas was also fantastic to deal with, More

by PWESTERB
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Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Eric Makofsky, Thomas Tzimoulis

Jun 14, 2024

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We're delighted to hear that your experience with us, especially with Eric and Thomas, was so pleasurable. Making the car-buying process smooth and easy is our goal, and it's fantastic to know that Eric's professionalism and Thomas's excellent service contributed to your satisfaction. Warm regards, Michael Hill mhill@benzelbusch.com

May 26, 2024

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Employee Rating

I recently had the pleasure of purchasing a vehicle at Mercedes Benz in Harriman, NY, and the experience was nothing short of exceptional, thanks to Eric Makofsky. From the moment I walked in, Eric's prof More

by SHANI.AMBAR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Makofsky, Thomas Tzimoulis

Jun 14, 2024

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Wow, thank you for such a glowing review! We're thrilled to hear that Eric Makofsky provided you with an exceptional car-buying experience at Mercedes-Benz in Harriman, NY. It's fantastic to know that his professionalism, enthusiasm, and deep knowledge of our vehicles made the process enjoyable and stress-free for you. We'll be sure to pass along your kind words to Eric and the rest of our team. Your satisfaction is our priority, and we're delighted to hear that Eric's attention to detail and commitment to customer satisfaction shone through during your time with us. Warm regards, Michael Hill mhill@benzelbusch.com

May 24, 2024

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Employee Rating

Omar was very attentive and thorough with me E class. The work done in the shop was as it always is…outstanding. The tech also took the time to provide a very detailed and informative video on the work p More

by MBUCZKOWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 14, 2024

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We're thrilled to hear that Omar provided you with attentive and thorough service for your E-Class. It's fantastic to know that the work done in our shop met your expectations and was deemed outstanding. We're also glad to hear that our technician went the extra mile to provide you with a detailed and informative video on the work performed, ensuring transparency and peace of mind. Warm regards, Michael Hill mhill@benzelbusch.com

May 02, 2024

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Most professional and wonderful service ! ! Bought my new car within 1 hour !! Michael Paccione and Thomas Tzimoulis were fantastic!! More

by JULES4074
Service Price Transparency
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Recommend Dealer
Yes
May 06, 2024

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your fantastic review! We're thrilled to hear that Michael Paccione and Thomas Tzimoulis provided you with such professional and wonderful service during your car purchase. Delivering a seamless and efficient experience is our goal, and we're delighted that we could have you driving off in your new car within just one hour. Warm Regards, Michael Hill mhill@benzelbusch.com

April 29, 2024

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First and foremost Mercedes-Benz is always presentable and Omar was professional. He keeps updated on present situation with your service. Thank you Omar. More

by nyindera
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
May 06, 2024

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your kind words! We're thrilled to hear that you found our dealership and Omar to be presentable and professional. Providing top-notch service and keeping our customers updated on their service status is important to us, and we're glad Omar could deliver on that promise for you. Warm Regards, Michael Hill mhill@benzelbusch.com

April 22, 2024

Dealership Rating
Employee Rating

Always have a great experience whit my sales and financial guys nick and Thomas services is not my favorite but I had a good experience whit omar he was nice and friendly More

by KHAMNIE
Recommend Dealer
Yes
May 06, 2024

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're delighted to hear that Nick and Thomas have consistently provided you with great service during your sales and financial transactions. We understand that service visits may not always be the most enjoyable, but we're pleased to know that Omar was able to make your experience pleasant and friendly. Warm Regards, Michael Hill mhill@benzelbusch.com

April 16, 2024

Dealership Rating
Employee Rating

Mercedes benz of Orange County has always been excellent from Eric in Sales, Walter and Thomas in management to Caiya and Omar. Always friendly and very professional More

by AKIENJOHNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 17, 2024

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for your glowing review! We're thrilled to hear that your experience with Mercedes-Benz of Orange County has been consistently excellent. From Eric in Sales, Walter and Thomas in management, to Caiya and Omar, our team is dedicated to providing friendly and professional service at every step of the way. Warm Regards, Michael Hill mhill@benzelbusch.com

April 07, 2024

Dealership Rating
Employee Rating

nice place, professional staff polite and knowledgeable easy to talk with them it was good experience. More

by MHAJIAUTO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 09, 2024

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for taking the time to share your feedback with us! We're delighted to hear that you had a positive experience during your visit to our location. Providing a nice atmosphere and professional, knowledgeable staff is essential to us, and we're thrilled that you found our team to be polite and easy to talk to. Warm Regards, Michael Hill mhill@benzelbusch.com

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