Tyler Schulz

I am extremely disappointed with my experience at Patrick Hyundai’s service department. My car was dropped off on Friday, July 10, at 11:00 a.m., and I wasn’t able to pick it up until 5:00 p.m. on July 20 Hyundai’s service department. My car was dropped off on Friday, July 10, at 11:00 a.m., and I wasn’t able to pick it up until 5:00 p.m. on July 20. Throughout the entire process, communication was almost nonexistent. I constantly had to call for updates because no one reached out to keep me informed. The service department never answered the phone, I had to leave a voicemail every single time. On the very first day, I didn’t receive a single call to explain what was happening with my vehicle or even to let me know it would be staying there. I didn’t receive any information until Sunday, when I finally spoke with Peter Rybacki. To make matters worse, I was told that my service advisor, Tyler Schulz, was going to be on vacation, yet I was still assigned to him, which likely contributed to the lack of communication and delays. I did not speak to him once on the phone or when I got to the dealership to pick up my vehicle. It would have been nice if he explained what the problem with my vehicle was and the process. I will say, Erik Favela, who was not my advisor was more helpful and explained what they were going to do with my vehicle after I asked. For days, I was repeatedly told they were just “running tests,” with very little explanation or indication of any progress. Then, when I arrived on Monday after being told to pick up my vehicle, Peter said, “I don’t think I called you,” and acted as if he hadn’t been the one who told me to come in. He stepped away for a moment, then came back and said, “Coincidentally, your vehicle is done. Give me five minutes to finish.” I was then asked to wait in the waiting room, but it ended up taking much longer than five minutes. The entire experience felt disorganized, slow, and frustrating. I understand that diagnosing vehicle issues can take time, but keeping customers informed should be a basic part of good customer service. I expected much better communication and professionalism from this dealership. Unfortunately, this experience left me with very little confidence in their service department or its management. More

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Poor communication. Car brought in 3 months ago for the same problem, was told no AC leak, only needs AC recharge. Same AC problem now. No warranty on service done. Bein Car brought in 3 months ago for the same problem, was told no AC leak, only needs AC recharge. Same AC problem now. No warranty on service done. Being charged full cost of AC repair and another AC recharge. More

by hawkhamsand12 Verified Customer Verified Customer

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Everything went extremely smooth. They looked at my car, found out all the items that needed to be taken care of, and gave me the cost of each one which I could simply check to do it They looked at my car, found out all the items that needed to be taken care of, and gave me the cost of each one which I could simply check to do it or check to not do it, and they were fast on the repair and I went home satisfied More

by JACKCASTELLA Verified Customer Verified Customer

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Always a pleasure. .love the inspection report..a friendly staff...oil change price too high .love the inspection report..a friendly staff...oil change price too high More

by CCULOTTA Verified Customer Verified Customer

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The young man that work on my car he was wonderful although my car still have the same error for the car update although my car still have the same error for the car update More

by WILLIAMS1258SA Verified Customer Verified Customer

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No communication when the car was ready. I had an oil change and software upgrade. I left my car in the evening but then only got my car the next day after follow up with the service team. C I had an oil change and software upgrade. I left my car in the evening but then only got my car the next day after follow up with the service team. Communication could have been better More

by ash21g Verified Customer Verified Customer

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Always very nice people. And I always feel very confident the job was done, right And I always feel very confident the job was done, right More

by 3113mason Verified Customer Verified Customer

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Everything was fine Everything was fine everything was fine Everything was fine Everything was fine fine Everything was fine Everything was fine More

by glennkeil Verified Customer Verified Customer

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Good service and nice, helpful employees. Only complaint is the waiting area needs to be larger Only complaint is the waiting area needs to be larger More

by TRIPPLEP Verified Customer Verified Customer

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The service professional and fast. I was explained on all the process of repair to my car. I was explained on all the process of repair to my car. More

by omar.escamilla.70 Verified Customer Verified Customer

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