Peter Rybacki

I am extremely disappointed with my experience at Patrick Hyundai’s service department. My car was dropped off on Friday, July 10, at 11:00 a.m., and I wasn’t able to pick it up until 5:00 p.m. on July 20 Hyundai’s service department. My car was dropped off on Friday, July 10, at 11:00 a.m., and I wasn’t able to pick it up until 5:00 p.m. on July 20. Throughout the entire process, communication was almost nonexistent. I constantly had to call for updates because no one reached out to keep me informed. The service department never answered the phone, I had to leave a voicemail every single time. On the very first day, I didn’t receive a single call to explain what was happening with my vehicle or even to let me know it would be staying there. I didn’t receive any information until Sunday, when I finally spoke with Peter Rybacki. To make matters worse, I was told that my service advisor, Tyler Schulz, was going to be on vacation, yet I was still assigned to him, which likely contributed to the lack of communication and delays. I did not speak to him once on the phone or when I got to the dealership to pick up my vehicle. It would have been nice if he explained what the problem with my vehicle was and the process. I will say, Erik Favela, who was not my advisor was more helpful and explained what they were going to do with my vehicle after I asked. For days, I was repeatedly told they were just “running tests,” with very little explanation or indication of any progress. Then, when I arrived on Monday after being told to pick up my vehicle, Peter said, “I don’t think I called you,” and acted as if he hadn’t been the one who told me to come in. He stepped away for a moment, then came back and said, “Coincidentally, your vehicle is done. Give me five minutes to finish.” I was then asked to wait in the waiting room, but it ended up taking much longer than five minutes. The entire experience felt disorganized, slow, and frustrating. I understand that diagnosing vehicle issues can take time, but keeping customers informed should be a basic part of good customer service. I expected much better communication and professionalism from this dealership. Unfortunately, this experience left me with very little confidence in their service department or its management. More

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Good service and nice, helpful employees. Only complaint is the waiting area needs to be larger Only complaint is the waiting area needs to be larger More

by TRIPPLEP Verified Customer Verified Customer

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The service professional and fast. I was explained on all the process of repair to my car. I was explained on all the process of repair to my car. More

by omar.escamilla.70 Verified Customer Verified Customer

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Pete was very helpful regarding my tire sensor problem. I have another appointment scheduled in two weeks. I have another appointment scheduled in two weeks. More

by EMIL.KANE Verified Customer Verified Customer

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My latest service experience has been terrible. I took the vehicle in November 2025 because of an oil leak on the engine and I requested the service that would have fixed the problem but Patrick se I took the vehicle in November 2025 because of an oil leak on the engine and I requested the service that would have fixed the problem but Patrick service did a different repair which was not covered under my warranty unlike the service I had requested. The vehicle would not start in May and I took it to a repair shop and they said the problem is the oil leak that Patrick allegedly fixed back in November/December. I took it back to Patrick's service to complete the repair I had requested back in November and they said they repair was no longer covered under warranty because my warranty expired at the end of December and they don't feel it's their fault that their mechanic did not fix what was wrong with it when I was still under warranty. They said out of their good grace they would do an interim repair that would fix the problem in just a few weeks after my vehicle won't start once again. I'm calling Patrick service to fix the repair that should have fixed back in November I am still waiting for their call back. More

by Carlos Verified Customer Verified Customer

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Worst service experience in my life. Took them almost a year to try and correct the ongoing issues with the vehicle. Cost me more money to have them work it when it was warranty work. Do Took them almost a year to try and correct the ongoing issues with the vehicle. Cost me more money to have them work it when it was warranty work. Do yourself a favor and stay away from this dealer . Not only the service department but also sales department. The vehicle was purchased from them as well. All around TERRIBLE EXPERIENCE !!! More

by RODOLFOGODOY68 Verified Customer Verified Customer

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I am always so happy with the service and the mechanics. The lounge has great coffee and comfortable chairs The lounge has great coffee and comfortable chairs More

by ANNAPESCE Verified Customer Verified Customer

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My experiences at Patrick Hyundai have always been excellent the service managers have gone above and beyond every time. excellent the service managers have gone above and beyond every time. More

by DELORESXVARGAS Verified Customer Verified Customer

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You predicted it would take two hours to fix and then you were done within the two hour. Period. were done within the two hour. Period. More

by RAY.FARRELL2025 Verified Customer Verified Customer

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Great experience from dealership from leasing the car to maintenance. Professional and courteous when in for service. maintenance. Professional and courteous when in for service. More

by KATHY.WARMAN57 Verified Customer Verified Customer

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