Tyler Johnson

Good salesman, supporting team too slow, disorganized and not accurate. Took over 2+ hours to pick up vehicle due to errors and disorganized process. During that time many employees wondering around with no not accurate. Took over 2+ hours to pick up vehicle due to errors and disorganized process. During that time many employees wondering around with no apparent missions. More

by LASCHE19 Verified Customer Verified Customer

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Took 3 1/2 hours to complete purchase even though I had an appointment and was pre approved. an appointment and was pre approved. More

by ELLICK0 Verified Customer Verified Customer

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Salesman, Tyler Johnson was amazing! He was extremely knowledgeable on specifics regarding different vehicles, he was very professional and listened to what our needs were. The financing staff is also gr knowledgeable on specifics regarding different vehicles, he was very professional and listened to what our needs were. The financing staff is also great! They are personable, courteous and are in it for you! This is the second vehicle I’ve purchased from Russ Darrow JDR of Madison and I will be back! Thanks again! More

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Very nice people and a ‘no pressure’ environment. Tyler J. (Madison East) was wonderful to work with! I highly recommend him if you are looking for a new or used car. Ms. Voogd in the finance department d J. (Madison East) was wonderful to work with! I highly recommend him if you are looking for a new or used car. Ms. Voogd in the finance department did a great job explaining all the details and took her time with us which we really appreciated. More

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Absolutely horrible. They're nice to you if you're spending money, but when you take your car there a week after you buy it because your 4x4 went out, they're rude. I've had this car less than 4 month spending money, but when you take your car there a week after you buy it because your 4x4 went out, they're rude. I've had this car less than 4 months, and I've only actually had it for about a month and a half. It's been in the shop so much. I took it to my mechanic after it came back from Russ Darrow with more issues than it came with. I've now put 3k into repairs for a car I've had less than 4 months. I didn't want the car originally and got pushed into it, when I asked what was wrong they said nothing was wrong and it was sound. Come to find out the brakes have been leaking for a while, the tire was fixing to fall off, tie rod, ball joint, wheel bearing, and brake pads all needed replacing already. The struts are wearing out way too soon. I'm glad I took it to my mechanic instead of Russ Darrow, I'm driving cross country in a couple weeks and there's no way I would have made it safely if I had just trusted Russ Darrow. I will never purchase from one of those snakes again. They screwed me up the xxx and now because of all the money I have to put into repairs, I'm having to take out a loan to pay my bills. Never ever buy from them if you want a reliable vehicle. They cannot sell you a decent car. More

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Very helpful with ordering the exact vehicle I wanted , and getting all the accessories I wanted on the Jeep. They made all the arrangements to have the accessories installed at my convenience. and getting all the accessories I wanted on the Jeep. They made all the arrangements to have the accessories installed at my convenience. More

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No appointment. Just showed up, and asked for a oil change rotate, and expressed my concerns about the active noise cancelling on the newer rams.(it likes to go off intermittently in the morning when I change rotate, and expressed my concerns about the active noise cancelling on the newer rams.(it likes to go off intermittently in the morning when I'm leaving for work in the morning). Ally, and Chris listened to what I needed, and the issue of the frame shaking bass cannon... It was in, and out in less time, than I thought. The service advisor ally went thru the inspection sheet with me ( It was nice to see an advisor who understands, and cares about my investment maybe as much as I do.lol). Truck was washed ( my clear coat thanks you), and I was out the door, and over to PetSmart. More

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I recieved a worm welcome from the staff at russ darrow dodge and Tyler my sales rep. Answered all my questions and because of his attitude and attention to detail I have bought a 2nd vehicle from him. dodge and Tyler my sales rep. Answered all my questions and because of his attitude and attention to detail I have bought a 2nd vehicle from him. More

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I needed to buy a truck for more space and towing. From the moment I walked in everyone seemed nice and professional. Tyler did a great job of keeping in contact with me and getting any information that I the moment I walked in everyone seemed nice and professional. Tyler did a great job of keeping in contact with me and getting any information that I asked for. More

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Tyler is a very patient, professional salesman. He took the time to explain options, financing and was understanding to my needs. The dealership staff was also very helpful and this was a great experience! the time to explain options, financing and was understanding to my needs. The dealership staff was also very helpful and this was a great experience! Highly recommend!! More

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