Tristen Simmons | Page 11

Service team was professional, and the waiting room was spacious. Thank you service team and I highly recommend this facility. spacious. Thank you service team and I highly recommend this facility. More

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Original Purchase: Fast, easy, no pressure, great price. Enjoyed working with Ashley. Would buy again. Service update: Tristen was great to work with, calm and professional throughout. Technician couldn’ Enjoyed working with Ashley. Would buy again. Service update: Tristen was great to work with, calm and professional throughout. Technician couldn’t get aftermarket TPMS sensors to work (anybody with a programmer can get them to start working - problem is they stop working after a few days), wanted $175 to tell me that or nearly $900 to replace 4 TPMS sensors. I asked if I can just purchase the sensors since my tire guy will install for free. They charge $150/ea for an already overpriced oem part (42607-02050, msrp of $108). Other dealers sell this part online for as low as $71/ea. They had me for the diagnostic fee and they refused to budge on the parts. They did cut the “diagnostic fee” in half, which they didn’t have to do, so there is that. Some of this on Toyota for breaking a universal part, some of this is on me for not reusing the factory TPMS sensor, and some of this is just short term greedy tactics. Royal Moore lost a customer for life for $300. I don’t understand how this pencils out, but I guess it does for them. More

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Great service by highly knowledgeable people. Treated with respect and honesty. Keep up rhe great service, it is greatly appreciated Treated with respect and honesty. Keep up rhe great service, it is greatly appreciated More

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I am lucky to work with some of the best sales and service staff I’ve ever met. Service does an amazing job of taking care of issues with my vehicles in a timely manner and they are all incredibly fri service staff I’ve ever met. Service does an amazing job of taking care of issues with my vehicles in a timely manner and they are all incredibly friendly! Will always bring my vehicles here for service from now on. More

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I would like to say thank you for great service ✌️ I’m so happy to be there happy to be there More

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Royal Moore service/sales staff are very professional and informative. They answered all my questions so I clearly understand. I will continue returning to Royal Moore for service. informative. They answered all my questions so I clearly understand. I will continue returning to Royal Moore for service. More

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Tristen is a very respectful young man, and has always been super helpful. He truly cares about his customers and the services they provide which is very refreshing since I’ve dealt with terrible service been super helpful. He truly cares about his customers and the services they provide which is very refreshing since I’ve dealt with terrible service managers and advisors at different dealerships. 10/10 recommended! More

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I had a wonderful and timely experience with the service center at Royale Moore. Mike Taylor was courteous and knowledgeable. center at Royale Moore. Mike Taylor was courteous and knowledgeable. More

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Worked with Tristen a few times and he was great! Listens and genuinely cares about the service he provides. One time things were not going well time wise, but the advisor was empathetic and made sur Listens and genuinely cares about the service he provides. One time things were not going well time wise, but the advisor was empathetic and made sure everything was done right. More

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Always been happy with the service but just found out today that you dont offer free loaner/rental cars for bigger service appointments. I mean, I am spending $1800 and you can't give me a loaner? Not ha today that you dont offer free loaner/rental cars for bigger service appointments. I mean, I am spending $1800 and you can't give me a loaner? Not happy about that. More

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