Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Trenton Cooley
Trenton Cooley at Walt Massey Chevrolet Franklinton

Trenton Cooley | Page 4

Service Manager

Walt Massey Chevrolet Franklinton

2127 E Washington St
Franklinton , LA 70438

Contact Me
4.9
65 Reviews
4.9

65 Reviews

Write a Review

65 Reviews of Trenton Cooley

December 13, 2025

Dealership Rating
Employee Rating

Courteous service, picked up my truck and immediately had me in the tracking system. Tracking system does leave a little to be improved, could not track my repairs. That being said I was notified as to progr More

by Arthur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Dec 15, 2025

Walt Massey Chevrolet Franklinton responded

We appreciate you taking the time to share this detailed feedback. We’re glad to hear the initial service, communication, and pickup process went well, but we’re disappointed to learn about the frustration with repair tracking and especially the lack of follow-up on warranty information. That’s not the experience we want for our customers. We’d like the opportunity to make this right and ensure you receive the documentation and answers you need. Please reach out to us directly so we can review this and follow up properly. Your feedback is valuable and helps us improve where we fall short.

December 04, 2025

Dealership Rating
Employee Rating

Prompt Professional Courteous : appointment was timely with no waiting and prices are very reasonable ; happy More

by Arthur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Emily and Kelly

Report | Print
Dec 07, 2025

Walt Massey Chevrolet Franklinton responded

Glad to hear everything was prompt, professional, and courteous. It’s great knowing your appointment started on time with no waiting and that you found the pricing reasonable. We appreciate you sharing your experience and look forward to seeing you again.

December 01, 2025

Dealership Rating
Employee Rating

Trent always tries to get me in and out as soon as he can, no matter what the issue. Whether it's just a service or a bigger issue. More

by don92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Dec 01, 2025

Walt Massey Chevrolet Franklinton responded

Great to hear Trent continues to take such good care of you. His focus on getting you in and out quickly — whether it’s a simple service or something larger — is exactly the kind of experience we want every guest to have. We appreciate you sharing this.

November 28, 2025

Dealership Rating
Employee Rating

Great service and friendly people. It's always a pleasant experience at the Walt Massy dealership. More

by Jurochester3rd
Recommend Dealer
Yes

Other Employees Tagged: Trenton Cooley

Report | Print
Dec 01, 2025

Walt Massey Chevrolet Franklinton responded

Glad to hear your visits continue to be pleasant ones. Friendly service and a consistently good experience are exactly what we aim for, and we appreciate you taking the time to share it.

November 12, 2025

Dealership Rating
Employee Rating

best place to deal with, gets you in and out as soon as possible and doesn’t hurt your pocket to bad More

by emartin2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Emily Martin, Judy Anderson, Steve Boyd

Report | Print
Nov 17, 2025

Walt Massey Chevrolet Franklinton responded

Great to hear you had such a smooth experience. Getting you in and out quickly while keeping things affordable is exactly what we aim for, and it’s awesome to see that reflected in your visit. Thanks for sharing!

November 07, 2025

Dealership Rating
Employee Rating

I love Walt Massey in Franklinton and recommend to everyone I know looking for a vehicle! Mrs Emily Martin is the best to work with! More

by msharp3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Emily Martin, Judy Anderson, Steve Boyd

Report | Print
Nov 09, 2025

Walt Massey Chevrolet Franklinton responded

We’re thrilled to hear that you love your experience with us in Franklinton! Emily will be so happy to know she made your visit such a great one. Thanks for the kind words and recommendation!

November 06, 2025

Dealership Rating
Employee Rating

Great service at Walt Massey. Friendly staff......in and out in a few hours with a new actuator. Thanks! More

by Doxmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 09, 2025

Walt Massey Chevrolet Franklinton responded

We’re happy to hear you had such a smooth visit and that our team got you back on the road quickly! Thanks for sharing your experience and for choosing us!

October 29, 2025

Dealership Rating
Employee Rating

Got in as promised and finished work bet fast everything works and everyone was very friendly More

by shady6057
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 09, 2025

Walt Massey Chevrolet Franklinton responded

We’re glad everything went smoothly and that our team delivered fast, friendly service just as promised! Thanks for sharing your experience!

October 11, 2025

Dealership Rating
Employee Rating

They were very pleasant and took very good care of my tahoe thank you very More

by lindagay19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Emily Martin , Kate Ashe

Report | Print
Oct 18, 2025

Walt Massey Chevrolet Franklinton responded

We’re happy to hear our team took great care of your Tahoe! Thank you for sharing your experience and for trusting us with your vehicle.

September 20, 2025

Dealership Rating
Employee Rating

Quick and easy. Scheduled online. Brought my Blazer in, left and returned when ready. Perfect! More

by myfiveboys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kate Ashe

Report | Print
Sep 22, 2025

Walt Massey Chevrolet Franklinton responded

We’re glad the online scheduling and service process was quick and easy for you. Enjoy your Blazer, and we look forward to helping again next time!

1
...
3
4
5
...
7

Dealership Inventory (50 Vehicles)

used 2021 Chevrolet Silverado 1500 car, priced at $27,147
2021 Chevrolet Silverado 1500
used
Red Hot exterior
Unknown
Four-wheel Drive
$27,147
View Details
new 2026 Chevrolet Traverse car, priced at $43,722
2026 Chevrolet Traverse
new
Mosaic Black Metallic exterior
Automatic
Front-wheel Drive
$43,722
View Details
used 2025 Chevrolet TrailBlazer car, priced at $22,189
2025 Chevrolet TrailBlazer
used
Sterling Gray Metallic exterior
Automatic
Front-wheel Drive
$22,189
View Details
used 2022 Ford Explorer car, priced at $28,317
2022 Ford Explorer
used
Agate Black Metallic exterior
Unknown
Four-wheel Drive
$28,317
View Details
new 2026 Chevrolet Silverado 1500 car, priced at $58,494
2026 Chevrolet Silverado 1500
new
Polar White Tricoat exterior
Automatic
Four-wheel Drive
$58,494
View Details
new 2026 Chevrolet Colorado car, priced at $42,163
2026 Chevrolet Colorado
new
Summit White exterior
Automatic
Four-wheel Drive
$42,163
View Details
View All Inventory