Tracy Sapienza

I would like to thank Pam Koglman for helping out to buy my lease out. She was very nice. my lease out. She was very nice. More

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I always get taken care of here! Great people with great service! They go awesome work. Great people with great service! They go awesome work. More

by gabidefelice97 Verified Customer Verified Customer

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Pam Ford was great. Finance screwed me out of my 2024 end of year rebate. Finance screwed me out of my 2024 end of year rebate. More

by msamybradley5 Verified Customer Verified Customer

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Brandon was a cool salesman. Easy to talk with, pulled some parts off my trade in that I forgot and coordinated some accessories for me that the GM volunteered to purchase for me Easy to talk with, pulled some parts off my trade in that I forgot and coordinated some accessories for me that the GM volunteered to purchase for me. The actual deal, trade value negotiation, interest rate offer, and sales tax part of signing the deal was filled with issues. Had an agreed trade in writing and then finance put a lessor amount, the GM did approve the higher trade as it was in writing. I provided my pre-approved interest rate with Bank of America and told finance if they couldn't match I would go through my bank to finance. They played around on the interest rate and finally came down to what my rate was. Finance forgot how to properly calculate the sales tax and while I was reviewing the loan docs/price sheet before signing I had to explain to finance the sales tax was $6,000 too high and they didn't factored in my trade value on the new vehicle. That got resolved before signing. I would say the process had issues along the way that are typical of dealerships in general. The sales tax issue is concerning that a finance department didn't catch it and I had to correct them. Shows incompetence on finance. Considering I had been dealing with this dealership for the last 14 months on warranty issues on the truck I was trading in, I would have liked to see more attention to detail on the process and the dealership. Going through the normal dealership back and forth on trade and financing was rather annoying as I told them upfront let's not play the normal back and forth, give me your best deal considering all the issues and lies over the last 14 months. I will never do business with Ganley again. They prioritize profit over customer service. More

by andysamuel18 Verified Customer Verified Customer

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I didn’t have John I had Bob and I really liked him. Thank you Thank you More

by Brandy.hemann23 Verified Customer Verified Customer

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“5 stars! Kristy Tomcho made my truck purchase stress-free with outstanding service, care, and professionalism.” Kristy Tomcho made my truck purchase stress-free with outstanding service, care, and professionalism.” More

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All staff were a welcomed ambassador to Ken Ganley Ford. I appreciate their standard offer excellence. I appreciate their standard offer excellence. More

by USSDOUGLASS Verified Customer Verified Customer

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I felt comfortable talking and dealing with the sales people. There was no pressure Answered my questions I would recommend to my friends. people. There was no pressure Answered my questions I would recommend to my friends. More

by Steven.Zatorskisr Verified Customer Verified Customer

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The mechanics do a great job of fixing the problem. The service adviser kept me well informed as to the status of repairs. The service adviser kept me well informed as to the status of repairs. More

by Nxthome1 Verified Customer Verified Customer

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I had a fantastic experience working with Kristy. She was incredibly knowledgeable and took the time to answer all my questions without ever being pushy. I really appreciated how she went above and b She was incredibly knowledgeable and took the time to answer all my questions without ever being pushy. I really appreciated how she went above and beyond to make sure I found the right car and felt comfortable with the entire process. Her professionalism and genuine care made the experience smooth and enjoyable. I would highly recommend her to anyone looking for a new vehicle! More

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