Mark Owens
Mark Owens at Ken Ganley Ford Parma

Mark Owens

Service Advisor

Ken Ganley Ford Parma

16100 Lorain Ave
Cleveland, OH 44111

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4.9
38 Reviews
4.9

38 Reviews

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38 Reviews of Mark Owens

June 05, 2026

Dealership Rating
Employee Rating

Work was good but parts should be in stock. Liked the inspection results. Labor charge I think was a bit high, especially for the trany flush. More

by SELLERSJENNIFER7979
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jun 07, 2026

Ken Ganley Ford Parma responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

June 04, 2026

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Ubers were a nice touch so I didn’t have to wait around during maintenance. Thanks More

by WINKSRJ
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jun 04, 2026

Ken Ganley Ford Parma responded

We’re happy to hear the Uber service made your F-150 maintenance more convenient. Thank you, Mark.

June 03, 2026

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Just wish it wouldn’t have taken so long. A hour for a inspection of camera More

by HALL_LISA97
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Recommend Dealer
Yes
Jun 04, 2026

Ken Ganley Ford Parma responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

May 30, 2026

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Service was fine, however the price of repair was extremely high. May review as a retuning customer. More

by JIMMASKIL
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jun 01, 2026

Ken Ganley Ford Parma responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

May 08, 2026

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Always great service and very attentive to our needs and questions. 10 out of 10would recommend More

by Bellaben898
Service Price Transparency
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Recommend Dealer
Yes
May 08, 2026

Ken Ganley Ford Parma responded

Thanks for recommending us. We’re pleased our team was attentive and addressed all your questions during service on your Ford Bronco. We look forward to assisting you again.

May 07, 2026

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Anytime we come to ken ganley we are always treated with dignity and respect and always get the job done right the first time More

by RVD420J
Service Price Transparency
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Recommend Dealer
Yes
May 07, 2026

Ken Ganley Ford Parma responded

We appreciate your kind words and are glad Dylan and our team could treat you with respect while getting your Ford F-150 serviced correctly on the first visit. Thank you for trusting us with your vehicle.

April 23, 2026

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I appreciate how quickly they are able to work me in when I have an emergency. The workers are always very nice and willing to explain things to me when I ask them. More

by EMMASTINSON1818
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Recommend Dealer
Yes
Apr 23, 2026

Ken Ganley Ford Parma responded

Thank you for letting us know Mark and the team delivered fast emergency service and clear explanations during your visit. We appreciate your trust in us and look forward to helping keep your Ford running smoothly.

April 09, 2026

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the service department always takes care of us. most of the time we dont have an appointment and they still get us in. More

by ANTONIO.ROCCO
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Recommend Dealer
Yes

Other Employees Tagged: Matt Voloschuk

Apr 10, 2026

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us, Antonio. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 25, 2026

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I took my 2017 Escape in for an oil change and while waiting looked at the new 2026 Escape. Ended up sitting down with a sales person who took the time to show me a few cars and explain all the features More

by Linda
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Nick Feruito , George Bode

Mar 25, 2026

Ken Ganley Ford Parma responded

Thank you for bringing your 2017 Ford Escape in for an oil change and for taking the time to explore the 2026 Escape. We’re pleased our team could walk you through the features without any pressure and help you drive home in a new model. It’s wonderful to hear you’re completely satisfied and appreciate your recommendation.

March 23, 2026

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Employee Rating

I went to Ken Ganley for an oil change for my 2017 Escape and drove home in my new 2026 Escape. It was a completely hassle free experience. The salesperson had his work cut out for him because I had so many More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Feruito

Mar 23, 2026

Ken Ganley Ford Parma responded

Thank you for the 5-star feedback. We’re delighted the oil change for your 2017 Escape and the transition to your 2026 Ford Escape went smoothly. It’s great to know the team answered all your questions and made the trade-in process hassle-free. Enjoy your new Escape and thanks for recommending us!

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