Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Mark Owens
Mark Owens at Ken Ganley Ford Parma

Mark Owens

Service Advisor

Ken Ganley Ford Parma

16100 Lorain Ave
Cleveland, OH 44111

Contact Me
4.9
42 Reviews
4.9

42 Reviews

Write a Review

42 Reviews of Mark Owens

July 21, 2026

Dealership Rating
Employee Rating

The people were friendly and explained what they were going to do. I was happy with the people and service. More

by karen.alessandro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jul 21, 2026

Ken Ganley Ford Parma responded

It’s wonderful to hear our team was friendly and walked you through the service on your Ford Bronco Sport. Mark will be thrilled to know you appreciated the attention and care. Thank you for trusting us with your vehicle.

July 20, 2026

Dealership Rating
Employee Rating

Service was outstanding and promptly completed. I highly recommend Ken Ganley Ford Parma service department. More

by Dshaft
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jul 20, 2026

Ken Ganley Ford Parma responded

It’s wonderful to hear the service on your Ford F-350 was outstanding and completed promptly. Mark appreciates your recommendation of our service department. We look forward to helping you again.

July 07, 2026

Dealership Rating
Employee Rating

Great service, friendly prompt. They finished to work when they said it would be done and the estimate was accurate. More

by Fednut1717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jul 07, 2026

Ken Ganley Ford Parma responded

Thank you for sharing your experience with our service team. We’re pleased your Ford EcoSport was completed on schedule and the estimate matched. Mark enjoyed assisting you today.

July 01, 2026

Dealership Rating
Employee Rating

They were very quick to schedule, kind to speak to, finished timely, & washed my car More

by Sharbear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Hadgigeorgiou, Jeremy Watson, Dylan Yavorsky, Matt Voloschuk, David Swift

Report | Print
Jul 01, 2026

Ken Ganley Ford Parma responded

Thank you for sharing how quickly we got your service scheduled and how promptly our team completed the work. We’re also pleased the wash left your Ford Escape looking its best.

June 05, 2026

Dealership Rating
Employee Rating

Work was good but parts should be in stock. Liked the inspection results. Labor charge I think was a bit high, especially for the trany flush. More

by SELLERSJENNIFER7979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Hadgigeorgiou, Jeremy Watson, Dylan Yavorsky, Matt Voloschuk, David Swift

Report | Print
Jun 07, 2026

Ken Ganley Ford Parma responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

June 04, 2026

Dealership Rating
Employee Rating

Ubers were a nice touch so I didn’t have to wait around during maintenance. Thanks More

by WINKSRJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 04, 2026

Ken Ganley Ford Parma responded

We’re happy to hear the Uber service made your F-150 maintenance more convenient. Thank you, Mark.

June 03, 2026

Dealership Rating
Employee Rating

Just wish it wouldn’t have taken so long. A hour for a inspection of camera More

by HALL_LISA97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 04, 2026

Ken Ganley Ford Parma responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

May 30, 2026

Dealership Rating
Employee Rating

Service was fine, however the price of repair was extremely high. May review as a retuning customer. More

by JIMMASKIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 01, 2026

Ken Ganley Ford Parma responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

May 08, 2026

Dealership Rating
Employee Rating

Always great service and very attentive to our needs and questions. 10 out of 10would recommend More

by Bellaben898
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bolaji Adeyemi, George Hadgigeorgiou, Jeremy Watson, Matt Voloschuk

Report | Print
May 08, 2026

Ken Ganley Ford Parma responded

Thanks for recommending us. We’re pleased our team was attentive and addressed all your questions during service on your Ford Bronco. We look forward to assisting you again.

May 07, 2026

Dealership Rating
Employee Rating

Anytime we come to ken ganley we are always treated with dignity and respect and always get the job done right the first time More

by RVD420J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: C.J. Overman, George Hadgigeorgiou, Jeremy Watson, Dylan Yavorsky, Matt Voloschuk , Allan Pena

Report | Print
May 07, 2026

Ken Ganley Ford Parma responded

We appreciate your kind words and are glad Dylan and our team could treat you with respect while getting your Ford F-150 serviced correctly on the first visit. Thank you for trusting us with your vehicle.

1
2
...
5

Dealership Inventory (198 Vehicles)

used 2020 Hyundai Elantra car, priced at $16,891
2020 Hyundai Elantra
used
Lakeside Blue exterior
Automatic
Front-wheel Drive
$16,891
View Details
used 2023 Ford F-150 car, priced at $49,641
2023 Ford F-150
used
Atlas Blue Metallic exterior
Automatic
Four-wheel Drive
$49,641
View Details
new 2026 Ford Explorer car, priced at $64,886
2026 Ford Explorer
new
SPACE WHITE METALLIC exterior
Automatic
Four-wheel Drive
$64,886
View Details
used 2023 Ford Escape car, priced at $24,376
2023 Ford Escape
used
CARBONIZED GRAY METALLIC exterior
Automatic
All-wheel Drive
$24,376
View Details
new 2026 Ford Escape car, priced at $29,766
2026 Ford Escape
new
VAPOR BLUE METALLIC exterior
Automatic
Front-wheel Drive
$29,766
View Details
new 2026 Ford Bronco car, priced at $90,991
2026 Ford Bronco
new
AVALANCHE GRAY exterior
Automatic
Four-wheel Drive
$90,991
View Details
View All Inventory